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Engineer Customer Service

Beachwood, Ohio, 44122, United States
January 29, 2018

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Khurram Shahzad

***** ******* ****, ******* *****, Ohio 44022

(Cell) 216-***-**** (Home) 216-***-**** US Citizen / Willing To Relocate

Objective Seeking a competitive Software Test Engineer Opportunity that will utilize my technical and project experience along with my coursework to deliver outstanding job performance and to build a rewarding career. Organized and hard-working problem solver who learns quickly and stays determined when facing challenging tasks. Adapts easily to new environments, Team player, friendly, dependable and goal oriented. Skilled in time management, resourceful, creative and technically savvy. Work


Philips HealthCare – CT/PET Imaging Systems

Software/Hardware Verification Engineer - Consultant

• Designed, reviewed and approved test cases to verify system requirements

• Performed Test execution and created test results report

• Submitted, verified and closed defects

• Calibrated CT scanner for test execution

• IEC 60601 Standards

• Reviewed test results to meet FDA standards

• Worked with system and subsystem team members to resolve defects and other issues

• Troubleshot and resolved software and hardware issues on CIRS Invacare Inc.

DQA Engineer - Consultant

• Gap analyzed documentation.

• Performed and executed software and hardware test case on power wheelchairs.

• Documented analysis and wrote test reports.

• Ensured that all products were functional and met design specifications.

• Assisted Engineers and conducted root cause analysis. Accuray Inc.

DQA Engineer- Consultant

• Wrote new and modified existing test cases for Cyber knife and Tomo Therapy systems.

• Performed test execution on Cyber knife and Tomo Therapy software.

• Reviewed and approved test cases, scripts, and execution results.

• Filed, verified, and closed anomalies against test cases and software/system requirements.

Cleveland, OH

Feb 2017 – Jun 2017

Aug 2013–Jun 2015

Aug 2010–Jan 2012

Elyria, OH

Jun 2016–Dec 2016

Sunnyvale, CA

Jun 2015–Apr 2016

Cleveland State University (IS&T)

Help Desk Technician

• Maintained computer equipment (Servers, Desktops, Laptops, printers, etc for faculty, staff, and University Labs.

• Troubleshot and Installed computer hardware components for desktops/laptops

• Installed and updated Operating system (Win and Mac)as well as installing various software applications (MS Office, PeopleSoft, SAS, SPSS, Lotus Notes, and Outlook) Cleveland, OH

Jun 2008 – Jul 2010

Jan 2012–Aug 2013

Khurram Shahzad

30649 Jackson Road, Chagrin Falls, Ohio 44022

(Cell) 216-***-**** (Home) 216-***-**** US Citizen / Willing To Relocate

Software Skills • HP ALM, RQM, Clear-Quest, AgileIS, DOORS, Jira

• MATLAB, Solid Works and Assembly language

• Operating Systems: Win 98/2000/XP/Vista/7/and Win 8, Mac OSX, and Ubuntu


• Lotus Notes, Outlook, RDP, Lanman

• Adobe Photoshop, Fireworks, and Dreamweaver

• Microsoft Office Suite 2003/2007/2010/2013

Education Bachelor of Electrical Engineering

Cleveland State University

Relevant Courses: Advance Control Systems, Power Systems, Power Electronics, Senior Design, Control, Systems, Embedded Systems, Electronics, Circuits, Apple and Android Application development

Projects: Senior design project to implement open source software for a CNC machine. Helped to install LEDs to a coffee table, used photo resisters to blink the LEDs. Dec 2012

Cleveland, OH

Certification &


• A+ Certified through Computing Technology Industry Association (CompTIA)

• IEEE Social Media Coordinator Officer (from 2010 to 2011) [Planned, promoted and managed CSU EEE social events]

Other Skills • Excellent hardware/software diagnostics skills, and cell phone/tablet devices repair

• Excellent Customer Service Orientation, Strong Verbal & Communication Skills, Detail oriented.

• Fluent in: English, Urdu, Punjabi, and Hindi

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