Customer Service Manager

Profile

I strive to make a lasting positive impact upon every interaction in which I am involved. I

am a dedicated father and servant leader with a genuine altruistic nature. Experience

STORE MANAGER, THE MEN’S WEARHOUSE,COUNCIL BLUFFS, IA 2012-PRESENT My store averages one million dollars a year, $500,000 of that is tuxedo rental volume the remaining is retail volume. Notable accomplishments include:

- Restoring shrink from a -2.5% to -0.05% in my first year as Store Manager

- Achieved shrink/inventory goal four consecutive years

- Achieved store volume goal for 2015 and 2016

-Cited multiple times for excellence in customer service by clients and corporate management.

- 19,000+ customer service hours

Duties included: Recruiting\Hiring, training, operations, implementing corporate directives, controlling shrink, driving volume, maintaining personal sales statistics, scheduling, weekly reports, maintaining the operation of tailor shop, making time sensitive decisions, work with little supervision, motivate staff and lead by example! OPERATIONS MANAGER, ASSISTANT MANAGER, THE MEN’S WEARHOUSE, OMAHA, NE 2007-2012 Duties: Sales support, rental and store operations, training, maintain statistical sales goals, support store manager to accomplish annual corporate volume and shrink goals.

-Cited multiple times for customer service excellence

-As Operations Manager I was responsible for a $6000 dollar increase in tuxedo revenue from 2010-2011

Michael Quick

402-***-**** *********@******.***

CUSTOMER SERVICE, PALLAS MUSIC, KEARNEY, NE 2002-2007 I was an employee of a privately owned music store in downtown Kearney, Ne. We serviced area youth with rental instrument programs, provided moving services for all large and unique instruments. We also provided sound installation services to Kearney and surrounding area schools and churches.

-I was offered a portion of the business to own at the end of my employment as an incentive to stay on with the company.

Education

Grand Island Central Catholic: Diploma

University of Nebraska at Omaha: Bachelor Degree in Psychology Skills

Multitasking

Building Relationships

Listening

Customer Service

Efficiency and organization

References

Greg Mallam - 402-***-****

Beverly Cullison - 402-***-****

Margaret Wharton and Compton - 404-***-****

Tim Smith - 402-***-****

Lacey Smollen- 402-***-****

Predrag Sudar - 402-***-****

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