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Quality Engineer

Rockford, Illinois, 61107, United States
January 28, 2018

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**** ************ **.

Rockford, IL *****

Personal Cell: 815-***-****


Susan M. Blood

To obtain a position as a Quality Manager utilizing demonstrated skills, experience, and education.


2015 – Present Johnson Controls Inc. / Adient LLC

Quality Manager

Manage TS 16949/ IATF 16949 standards, system, and education with compliance to the customer specific requirements as primary focus.

Lead FCA Process Planning and Audit /PSO activities for 2017 MY Launch and managed updating of our systems and training to include new expectations.

Networked with customer at all levels and departments that may influence view of company and /or product.

Increase communication with customer to improve Advanced Quality Planning to align with customer needs and expectations.

Led and implemented Kaizens and Kepner-Tregoe Projects to make data driven decisions to help drive improvements to meet customer goals.

Supervised, trained, and assisted 3 quality engineers, 5 quality technicians, and 3 customer liaisons to ensure support provided to internal and external customers.

Act proactively to identify potential failure points and develop actions to improve detection of issues and decrease likelihood of shipping issues to customer.

Report Quality metrics including customer scorecard monthly to management staff and quality team.

Conduct daily and weekly meetings to review Quality Metrics, external and internal failures and support needed.

Recruited to manage numerous customer complaints, risk of business hold, and address 7 major findings in JCI’s 2015 TS 16949 audit, successfully addressed.

2010 – 2015 Danfoss LLC

Quality Engineer- High Power Value Stream, Power Electronics

Perform Root Cause/ Problem Solving of Field Complaints and Internal Failures.

Conduct weekly meetings to review Quality Metrics and internal failures.

Member of MQG team working on field failure trends and 8Ds.

Knowledge of all High Power Value Stream Product Lines: Both D Frame Lines, E Frame, F Frame, Filters, and Low Harmonic Drives.

Completed PFMEAs for D Frame, E Frame, and F Frame with work team.

Organize biweekly meetings with our top internal failure components supplier.

Manage and train the quality associates that perform supplier claims handling, incoming inspection, stock sorts, calibration, and scrap.

February 2010 – July 2010 JCI / Kelly Engineering

Quality Engineer

Handled customer issues and daily report outs at the customer site.

Root caused floor issues and followed up with suppliers or engineering as necessary, and setup sorts and reworks.

Worked with continuous improvement coordinator on Kaizens, cost and quality improvements.

2005 –December 2008 Chrysler LLC - Belvidere Assembly Plant

Supplier Quality Specialist

Single point of contact between internal customer, production, and the suppliers and vice versa.

Launched module suppliers for Caliber, Compass, and Patriot for three shifts of production.

Provide follow up on warranty to the plant quality manager on Customer Advocate Group and Early Warranty Tracking items.

Prepare management reports for quality parameters.

Worked with SMART, Lean, 5S, SQDCM, Kaizen, Kanban, Six Sigma, and Value Stream Mapping in a JIT environment.

1999-2005 DaimlerChrysler- Belvidere Assembly Plant

Paint Materials Resident Engineer

Communicated with customers on paint issues and resolution through service center complaint system.

Developed extensive network working with other plants and groups to improve quality and decrease costs.

Pursued new ideas or concepts and stimulated others to do so, generating cost savings of over $1.5 million and quality improvements.

Developed plans to improve facility equipment, quality output, and uptime performance.

1998-1999 Chrysler - Belvidere Assembly Plant

Production Supervisor

Supervised 75 union employees in paint department.

Designed and wrote standardized work operations with production.

Interfaced with suppliers, other department management, engineering, and corporate departments to make changes and improvements.


Lean Six Sigma Greenbelt Certified.

Shainin Red X trained and certified (Problem Solving Skills).

Lead auditor, ISO/ TS16949 and ISO 9001


2000 - 2002 University of Phoenix Phoenix, AZ

Masters in Business Administration- General GPA 3.94 / 4.0

1999 - 2004 Rockford College Rockford, IL

Postgraduate Work for M. S. Chemistry GPA 3.94 / 4.0

1996 - 1998 Northern Illinois University Dekalb, IL

Postgraduate Work in Biology and Chemistry GPA 4.0 / 4.0

1993 - 1996 University of Illinois Urbana-Champaign, IL

Bachelor of Science Degree in Biology GPA 4.01/ 5.0

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