Manager Customer Service

Deborah D Kelly

*** ****** ** **

Apt ***

Largo, FL 33770-3804

(cell) 704-***-****

Professional Profile of Deborah D. Kelly:

A senior level Technical Consultant with over 20 years experience. I have experience with all phases of software implementation and support. My most recent experience has been working with SAP software. I have extensive experience with Infor’s (formerly Geac) M series HR and Payroll. My programming experience includes Cobol, Cobol II, CICS, JCL. Windows (XP through Windows 10), Microsoft Office and many other PC products.

Bently Nevada, a subsidiary of GE Power Systems, Charlotte,NC Sept. 2006 to Mar. 2007

Regional Service Administrator. Reporting directly to the Regional Sales Manager for the SE region. Responsibilities include: inputting of Service Work Orders for projects and maintenance service into the SAP system producing sales order billing numbers; time entry numbers and project numbers for tracking; tracking all Purchase Order’s and sending acknowledgements to the customers; tracking Project status, time charged and follow-up on late project and any other issues. Scheduling backups run 3 times weekly on the system. Additionally, handling all administrative functions for the Southeast region.

Aramark Food Services, Philadelphia, PA Oct. 2005 to June 2006

Senior Analyst. Worked on converting the non- Y2K version of the Infor software to the updatedversion. This required file length and data length changes. All programs had to be updated.

Much testing was run as well as parallel testing. Year-end had to run under the old system and

the first January payroll had to run under the new system after a conversion. From January to

June I worked on fixing missed programs and JCL.

Bently Nevada, a subsidiary of GE Power Systems, Charlotte,NC Sept. 2004 to Oct. 2005

Regional Service Administrator. Reporting directly to the Regional Sales Manager for the SE region. Responsibilities include: inputting of Service Work Orders for projects and maintenance service into the SAP system producing sales order billing numbers; time entry numbers and

project numbers for tracking; tracking all Purchase Order’s and sending acknowledgements to the customers; tracking Project status, time charged and follow-up on late project and any other issues. Scheduling backups run 3 times weekly on the system. Additionally, handling all administrative functions for the Southeast region.

RBC Liberty Insurance Company, Charlotte, NC June 2004 to Sept. 2004

Marketing Administrator Worked as Marketing Administrator for RBC Liberty Insurance running all office functions for agents. Keeping up with clients, handling death claims, making sure payments got in on time, assigning new clients to agents. This was a temporary position to fill in for someone on maternity leave.

Grace Consulting, Inc., Parsippany, NJ Nov. 1, 1996 to June 6, 2004

HR/Payroll Manager Hired and fired HR consultants. Gave all consultants there client assignments and made monthly calls to clients to check on there satisfaction with their support. Assisted various clients upgrading to the Y2K version of the Geac HR:M/Payroll System also upgraded Financial systems. This included interface integration, coding, and testing. 1999 was spent traveling all over the US and Brazil to a different client site weekly installing Y2K changes and testing. Always supported clients remotely with upgrades and problems as well as system down situations.

Mecklenburg County, Charlotte, NC 1986 to Oct. 1996

Senior Programmer/Analyst Active participant of the team which chose the Geac software as the new HR/benefits package and completed the conversion alone. Attended classes in all aspects of the Geac software and supported existing in-house payroll/personnel/benefits systems. Worked with the Finance department and HR/Benefits departments closely. Supported the Users and the technical staff and provided training for department heads on system enhancements.

Fieldcrest/Cannon Mills, Kannapolis, NC 1982 to 1986

Senior Programmer. Analyzed the existing Contract Processing system and totally rewrote all of its on-line capabilities. Programmed the Automatic Invoice Numbering system, analyzed and

performed the on-line programming for the Perpetual Inventory system and developed

procedures and trained the control section on balancing the reports generated from the inventory

system with the daily/weekly reports from the production systems. Worked with the accounting department on occasion to keep all inventory costed and maintained the file for Labor Costing.

Other positions held:

Telephone Operator for Southern Bell in the early 1970’s

Many Customer Service positions through the 1970’s

Hotel Desk Clerk

Education:

Central Piedmont Community College, Charlotte, NC, 1982

Associate Degree in Business Data Processing

Maintained a 4.0 grade point average (all A’s)

Other Skills/Training:

Oracle DBA training classes I, II, III

Medical Billing/Medical Terminology

CPR and AED certified

Conversational Spanish I, II

Nursing

Was a hairstylist at 18

Activities:

VFW Ladies Auxiliary Life member

Elected 2011 VFW Ladies Auxiliary Chaplain

Patriot Guard Rider of NC and FL

Page for Lt. Governor in the N C Senate appointed by Lt. Governor

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