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Customer Service Administrative Assistant

Whittier, California, 90604, United States
January 28, 2018

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Amber Rosen

***** *********** ** ********, ** ***04



Event and Tradeshow Specialist with expertise in handling tradeshows and event planning. Identified tradeshow themes and strategies ensuring booth design and layout supported company goals and objectives, individually and collaboratively with product managers, sales, and marketing team. Exceptional working relationships with 50 vendors over multiple projects. Skills

Trade Show and Event Planning

Planned, executed, and troubleshot 120 international, national, and regional trade shows with booths from 10’ x 10’ to 110’ x 70’

Reduced inventory storage costs by 15%, maintained demo products, tradeshow supplies, product display inventory

Spearheaded rebrand of regional banner program graphics

Successfully transitioned the program from a paper ordering process to an online ordering process

Planned and executed

o Annual National Sales Leadership Meeting (250 attendees), o National Service Leadership Meetings (80 National Attendees), o Customer VIP event dinner (250 Beckman Coulter clients

Responsible for all event logistics:

o Banquet Event Orders (BEOs), room set up, AV, and hotel rooming list o Created all event deliverables; agenda, workshop binders, badges, signage, gifts o Offsite dinner dine-a-round event, transportation (250 attendees)

Identified tradeshow themes and strategies to ensure booth design and layout supported company goals and objectives, individually and collaboratively with product managers, sales, and marketing team

Developed close working relationships with 50 vendors over multiple projects

Organized and implemented employee birthday lunch celebrations and developed customer service staff appreciation week activities for 65 call center staff

Participated in Beckman Coulter Social Committee, planned helped plan companywide events for 800 staff (e.g. St Patrick’s Day, site-wide BBQ, Halloween)

Marketing/ Public Relations

Collected data, managed, and distributed Global Events Calendar for Global Marketing Department. Calendar is distributed to all executive management and sales, and showcases all customer-facing opportunities

Created SJSU Associated Students event series, concept to realization. Planned, executed, & marketed Goal: social opportunities for students on campus included BBQs, movies, concerts. Well-attended, 150-250 per event, 94% positive feedback

Developed public relations and marketing materials including writing text, invited media, publicity, collected press clippings

Obtained $30k in sponsorships and donations

Pitched stories to press. Answered extensive press phone calls and email. Customer Service/ Administrative Assistant/ Call Center

Supported 65 CTS (Customer Technical Specialist) by working with contracts, corporate credit, and other departments on customer issues and followed up to make sure all problems were resolved

Maintained databases (created, input data, made sure all information was up to date during the call)

Routinely fielded 100 to 150 customer calls a day with 97% satisfaction rate while also working on department reports, customer printer return program

Known for ability to effectively determine a high priority call and a low priority call. Routed high priority calls to customer technical specialist, input lower priority calls into a callback queue.

Trained incoming department assistance/customer coordinators

Computer Skills: Oracle (Proprietary software); Windows XP, Lotus Notes, Excel, Lync, Outlook Amber Rosen

16248 Candlelight Dr Whittier, CA 90604



Bachelor of Science, Public Relations, Minor: Recreation and Leisure San Jose State University, San Jose California

Professional Experience

Beckman Coulter, Inc, Brea California 2013-2015

Trade Show and Events Specialist

Coordinator Customer Support, Beckman Coulter 2008-2013 Associated Students of San Jose State University, San Jose California 2006 Public Relation & Special Events Associate

PRx Inc, San Jose California 2005

Public Relations Intern

Olympic Staffing, Orange California 2002, 2005

Administrative Assistant

Nestle Waters of North America, Brea California 2002 – 2004 Customer Service and Collections

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