Customer Service Administrative Assistant
Resume:
Amber Rosen
***** *********** ** ********, ** ***04
**********@*****.***
SUMMARY
Event and Tradeshow Specialist with expertise in handling tradeshows and event planning. Identified tradeshow themes and strategies ensuring booth design and layout supported company goals and objectives, individually and collaboratively with product managers, sales, and marketing team. Exceptional working relationships with 50 vendors over multiple projects. Skills
Trade Show and Event Planning
Planned, executed, and troubleshot 120 international, national, and regional trade shows with booths from 10’ x 10’ to 110’ x 70’
Reduced inventory storage costs by 15%, maintained demo products, tradeshow supplies, product display inventory
Spearheaded rebrand of regional banner program graphics
Successfully transitioned the program from a paper ordering process to an online ordering process
Planned and executed
o Annual National Sales Leadership Meeting (250 attendees), o National Service Leadership Meetings (80 National Attendees), o Customer VIP event dinner (250 Beckman Coulter clients
Responsible for all event logistics:
o Banquet Event Orders (BEOs), room set up, AV, and hotel rooming list o Created all event deliverables; agenda, workshop binders, badges, signage, gifts o Offsite dinner dine-a-round event, transportation (250 attendees)
Identified tradeshow themes and strategies to ensure booth design and layout supported company goals and objectives, individually and collaboratively with product managers, sales, and marketing team
Developed close working relationships with 50 vendors over multiple projects
Organized and implemented employee birthday lunch celebrations and developed customer service staff appreciation week activities for 65 call center staff
Participated in Beckman Coulter Social Committee, planned helped plan companywide events for 800 staff (e.g. St Patrick’s Day, site-wide BBQ, Halloween)
Marketing/ Public Relations
Collected data, managed, and distributed Global Events Calendar for Global Marketing Department. Calendar is distributed to all executive management and sales, and showcases all customer-facing opportunities
Created SJSU Associated Students event series, concept to realization. Planned, executed, & marketed Goal: social opportunities for students on campus included BBQs, movies, concerts. Well-attended, 150-250 per event, 94% positive feedback
Developed public relations and marketing materials including writing text, invited media, publicity, collected press clippings
Obtained $30k in sponsorships and donations
Pitched stories to press. Answered extensive press phone calls and email. Customer Service/ Administrative Assistant/ Call Center
Supported 65 CTS (Customer Technical Specialist) by working with contracts, corporate credit, and other departments on customer issues and followed up to make sure all problems were resolved
Maintained databases (created, input data, made sure all information was up to date during the call)
Routinely fielded 100 to 150 customer calls a day with 97% satisfaction rate while also working on department reports, customer printer return program
Known for ability to effectively determine a high priority call and a low priority call. Routed high priority calls to customer technical specialist, input lower priority calls into a callback queue.
Trained incoming department assistance/customer coordinators
Computer Skills: Oracle (Proprietary software); Windows XP, Lotus Notes, Excel, Lync, Outlook Amber Rosen
16248 Candlelight Dr Whittier, CA 90604
**********@*****.***
Education
Bachelor of Science, Public Relations, Minor: Recreation and Leisure San Jose State University, San Jose California
Professional Experience
Beckman Coulter, Inc, Brea California 2013-2015
Trade Show and Events Specialist
Coordinator Customer Support, Beckman Coulter 2008-2013 Associated Students of San Jose State University, San Jose California 2006 Public Relation & Special Events Associate
PRx Inc, San Jose California 2005
Public Relations Intern
Olympic Staffing, Orange California 2002, 2005
Administrative Assistant
Nestle Waters of North America, Brea California 2002 – 2004 Customer Service and Collections
Contact this candidate