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Product Development Developer

San Francisco, California, United States
January 28, 2018

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Diana Kwon

**** ******** **. #**** ******, TX ***25 646-***-****


Technical communications professional with 8+ years of training and experience; seeking new opportunities in Dallas, TX PROFESSIONAL EXPERIENCE

SYNOPSYS, INC. Tech Writer II, Coverity Product Development 03/2017 – Present SAN FRANCISCO, CA

• Research and document all of Coverity’s new product features and updates

• Work closely with engineers, QA, product managers, and tech leads to maintain content changes

• Update Coverity’s online help, tutorials, (developer) user guides, and reference guides

• Use Git to run local builds and troubleshoot docs build issues

• Set up local testing environments and test all Coverity product features

• Create and maintain documentation for internal team processes (in Confluence)

• Manage the localization process for all Coverity documentation (in three different languages); communicate with translation company to ensure that deliverables & release deadlines are met ORACLE CORP. Principal Tech Writer II, Oracle Solaris OS Product Development 02/2014 – 03/2017 SANTA CLARA, CA

• Organize, write, and edit technical content in accordance to DITA XML best practices

• Work closely with hardware engineers to maintain content changes and updates to six different user’s guides (for Oracle Developer Studio)

• Collaborate with product management team to create quarterly updates for Solaris product release notes and license guides

• Create the organization’s first series of eLearning videos, providing new resources for new hires

• Oversee and help execute the group’s efforts to convert online help files (from HTML to XML)

• Update and push all manual page (man page) changes, using Unix and vi editor commands BANK OF AMERICA

Technology Associate, Global Markets & Risk Technology 03/2012 – 02/2014 MERRILL LYNCH


• Created and managed all group documentation (i.e. process flow charts) on internal wiki

• Maintained group project plan, ensuring all deliverables were met and on track

• Designed and presented bi-weekly PowerPoint status updates to key stakeholders

• Coordinated with app development teams to create operational risk performance metrics, resulting in more efficient internal processes and improved group performance BANK OF AMERICA

Business Analyst Intern, Global Technology & Operations 06/2011 – 08/2011 MERRILL LYNCH


• Spearheaded 2 SharePoint projects, defining project scope and managing expectations

• Created process flow charts, diagrams, and wireframes, depicting internal IT framework

• Designed PowerPoint presentations for weekly checkpoint meetings

• Maintained and edited internal team documentation on SharePoint EDUCATION

CARNEGIE MELLON UNIVERSITY MA, Technical Writing & Comm. RELEVANT COURSEWORK: Online Information Design PITTSBURGH, PA (Graduated 2011, Major GPA 3.82) Document Design Engineering Product Design Professional & Technical Writing Style Writing UNIVERSITY OF MICHIGAN BA, English Software Documentation Computing Principles ANN ARBOR, MI (Graduated 2007, Major GPA 3.67) Global Communication Organizational Communication SKILLS

COMPUTER Platforms: Linux Mac OS Solaris OS Windows Languages: CSS DITA HTML XML JavaScript

makefile Ruby Unix vi editor

Software: Adobe InDesign Adobe CS5 Bugzilla

Atlassian Confluence Git Jira Camtasia oXygen Madcap Flare MS Project Access Excel Word PowerPoint SharePoint Visio Pivotal Tracker




Spot Bonus Award 09/2017, 12/2017

Silver Achievement Award 04/2012 –12/2013

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