Product Development Developer

Diana Kwon

**** ******** **. #**** ******, TX ***25 646-***-**** *********@*****.***

SUMMARY

Technical communications professional with 8+ years of training and experience; seeking new opportunities in Dallas, TX PROFESSIONAL EXPERIENCE

SYNOPSYS, INC. Tech Writer II, Coverity Product Development 03/2017 – Present SAN FRANCISCO, CA

• Research and document all of Coverity’s new product features and updates

• Work closely with engineers, QA, product managers, and tech leads to maintain content changes

• Update Coverity’s online help, tutorials, (developer) user guides, and reference guides

• Use Git to run local builds and troubleshoot docs build issues

• Set up local testing environments and test all Coverity product features

• Create and maintain documentation for internal team processes (in Confluence)

• Manage the localization process for all Coverity documentation (in three different languages); communicate with translation company to ensure that deliverables & release deadlines are met ORACLE CORP. Principal Tech Writer II, Oracle Solaris OS Product Development 02/2014 – 03/2017 SANTA CLARA, CA

• Organize, write, and edit technical content in accordance to DITA XML best practices

• Work closely with hardware engineers to maintain content changes and updates to six different user’s guides (for Oracle Developer Studio)

• Collaborate with product management team to create quarterly updates for Solaris product release notes and license guides

• Create the organization’s first series of eLearning videos, providing new resources for new hires

• Oversee and help execute the group’s efforts to convert online help files (from HTML to XML)

• Update and push all manual page (man page) changes, using Unix and vi editor commands BANK OF AMERICA

Technology Associate, Global Markets & Risk Technology 03/2012 – 02/2014 MERRILL LYNCH

NEW YORK, NY

• Created and managed all group documentation (i.e. process flow charts) on internal wiki

• Maintained group project plan, ensuring all deliverables were met and on track

• Designed and presented bi-weekly PowerPoint status updates to key stakeholders

• Coordinated with app development teams to create operational risk performance metrics, resulting in more efficient internal processes and improved group performance BANK OF AMERICA

Business Analyst Intern, Global Technology & Operations 06/2011 – 08/2011 MERRILL LYNCH

JERSEY CITY, NJ

• Spearheaded 2 SharePoint projects, defining project scope and managing expectations

• Created process flow charts, diagrams, and wireframes, depicting internal IT framework

• Designed PowerPoint presentations for weekly checkpoint meetings

• Maintained and edited internal team documentation on SharePoint EDUCATION

CARNEGIE MELLON UNIVERSITY MA, Technical Writing & Comm. RELEVANT COURSEWORK: Online Information Design PITTSBURGH, PA (Graduated 2011, Major GPA 3.82) Document Design Engineering Product Design Professional & Technical Writing Style Writing UNIVERSITY OF MICHIGAN BA, English Software Documentation Computing Principles ANN ARBOR, MI (Graduated 2007, Major GPA 3.67) Global Communication Organizational Communication SKILLS

COMPUTER Platforms: Linux Mac OS Solaris OS Windows Languages: CSS DITA HTML XML JavaScript

makefile Ruby Unix vi editor

Software: Adobe InDesign Adobe CS5 Bugzilla

Atlassian Confluence Git Jira Camtasia oXygen Madcap Flare MS Project Access Excel Word PowerPoint SharePoint Visio Pivotal Tracker

AWARDS

SYNOPSYS, INC.

BANK OF AMERICA MERRILL LYNCH

Spot Bonus Award 09/2017, 12/2017

Silver Achievement Award 04/2012 –12/2013

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