Customer Service Microsoft Office

Education

Prince George's Community College August 2015 - Current Student

Major- Dental Hygienist

Skills

Software: Outlook, Microsoft Office (Word, Excel, PowerPoint), Photoshop, Windows, and Mac OSX.

Languages: English (fluent), Spanish (Level 1)

Trained in all military treatment facility and their protocols.

Type 47 wpm

Professional Experience

Medical Appointing Agent

Contractor for D.O.D, Bethesda, M.D October2017-January 2018

Provide high-level support and customer service skills in assisting patients in assessing and selecting appointments per SOP protocol .

Update client information and data into automated database system.

Maintain and organize records of all patients while greeting and ensuring they are attended for and have proper coverage.

Maintain respectful and professional working relationships with military families while ensuring they are aware and reminded of their appointment time.

Assists in placing orders for office supplies, and ensuring that the office environment is above average standards.

Responsible for answering phones, arranging meetings, distribution of documents and other day-to-day responsibilities.

Sales Associate

Express, Bowie, M.D May 2016-August 2016

Worked the sales floor and resolved customer issues

Monitored cash register and processed payments

Adapted to flexible scheduling and fast paced environment

Performed daily recovery to ensure a neat clean and organized store

Accurately completed cash register transactions

Sales Associate

Steve Madden, Washington D.C September 2014 – April 2016

Operate cash drawer and handle payments

Verified correct amount in cash drawer at beginning and ending of every shift.

Upheld shelves and maintained cases filled at all times

Cleaned and sanitized the entire work area

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