VISHNU ROCHE

TEL: 647-***-**** EMAIL:ac38cl@r.postjobfree.com

Objective: To gain a position as a Customer Service Bilingual

Profile

•20 years of experience in customer service,

•Customer Sales and Service with specialization in dealing with customers first hand combined with Sales and Marketing experience.

•Proven experience in analyzing the impact of health and safety trends in industry and the paradigm shift. Strong research and interpersonal skills.

•Excellent Communication Skills.

Fluent in both official languages English and French.

Experience

SCI CANADA: October 2017 to present

Bilingual Customer Service Representative

Answering all calls and providing quotes and dispatching to different vendors and update the SAP system with all system details and troubleshoot and multitask with incoming emails and updating of information received from various vendors and team members.

I3 International- Mississauga- December 2016 to (Contract Position end of September 2017)

Sales calls for CPAs across the USA and setting up demonstrations for the IT Software Programs for Chartered Accountants. Dealing with Chartered Professional Accountants across the USA and booking a demonstration of the new software for payrolls specially set up for their clients. This is a sales job where you have to make appointments for CPA demonstrations via a webinar based settings. Prior to this for about 5 months I was doing Bilingual scheduling for Samsung Washing Machines and dispatching technicians to the customer residence for a fix to the machines and ensuring appointments were set well in advance for the customers and entering them in the Microsoft Calendar. Also updated the Excel Sheets every day to ensure proper dispatch and appointments were booked in the system

Maquet Canada –Markham (ON) March2016 to November 2016 (Contract position)

Taking orders and executing the orders in a timely manner from hospitals across Canada and entering into the SAP Program. Dealing with bilingual customers from Quebec and Northern Ontario and taking inbound calls for orders as well as faxes to fill the orders in a timely manner. This company deals with hospital equipment and all the hospitals across Canada for supply of surgical instruments and hospital equipment for surgical operations and surgeons in hospitals.

•Bilingual Customer Service Call Centre Agent, DHL EXPRESS from September 2015 to March 2016 (Temporary Position)

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•Answering and giving out information to customers in regards to shipments and general information regarding tracking of shipments in Quebec and Northern Ontario in French only calls.

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WORKERS’ HEALTH AND SAFETY CENTRE-DON MILLS

January 2011 to July 2015- Training Services Representative

•Approaching the prospective employers in the province of Ontario for health and safety training and giving out quotes for different courses on health and safety and entering them in the CRM and updating client’s lists and inputting Data and ensuring all pertinent courses are entered into the system. Also, cold calling door to door and canvassing for employers to take the WHSC courses and ensuring that we were cost effective as compared to our competitors.

•Health and Safety Consultant for Air Canada from February1991 to August 2011.

•Monitored and evaluated allhealth and safety programs, policies and laws pertaining to the work environment across Canada within the purport of the policies of Corporate Office.

•Trained all employees in soft skills and health and safety programs.

•Coached and Monitored employees with clear instructions on customer fulfillment and handled health and safety deficiencies effectively and professionally.

•Trained all Sales employees on the impact of poor health and safety enforcement and how it affects daily operations.

Education and Training

•Bachelor of Commerce (University of Bombay) (INDIA)-1979

REFERENCES AVAILABLE UPON REQUEST

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