Administrative Assistant Customer Service

Teresa Mueller

*** ***** **** ******, #*

Plant City, FL 33563

813-***-**** cell

********@*****.***

Objective

A challenging career in a fast-paced dynamic multifaceted environment: where I can bring my experience in executive level administrative assistance, customer service, office management and program controls coordinator.

Key Qualifications

Twenty years experience as outstanding team player in the administrative assistants, customer service, office management and program control fields. • Experience in developing and executing all phases of office procedures, personnel support and organizing and coordinating projects. • High performance standards with travel, attention to details, schedules, budgets and deadlines. • Payroll and Human Resource assistance. • Excellent communication skills and ability to work independently. Relevant Experience and Skills Microsoft Word, Excel, PowerPoint, Windows 2007/2010, SAP, QuickBooks, I-Buy, CONCUR, Apttus, Google. I can Operates IBM-compatible, Apple computers systems, electronic typewriter and other office equipment to prepare a wide variety of correspondence, technical reports, graphs, charts and other documents.

Employment

Greenacre Management/River Hills Master Assoc.

Administrative Assistant – March 2016 – Present

I handle all incoming calls to include complaints, ARC requests etc. Violations in the community and rental, etc. Inspections of home for violations. Make sure calendars and website have all the committee meetings and appointments are all up-to-date. Keep all spreadsheets to be kept up-to-date and meetings all arranged and set up.

Meritus Corporation – Tampa, FL

Administrative Assistant HOA – November 2014 to March 2016 I handle 40 HOA associations from gate clickers, ARC requests, violations welcome letters, rental applications. Handle all complaints, concerns and anything else the homeowner needs. I handle all administrative work for 4 property managers.

Jabil Circuit, Inc. – St. Petersburg, FL

Legal Administrative Assistant II - February 2012 – October 2014 Administrative Support: to 5 Attorneys and other business Unit Managers, Directors and SVP. Handling all travel international and domestic. From travel arrangements to all expense reports. Put all agreements into the record system and formatted and finalized agreements. Work on Google email, scheduling of meeting. I do event planning for the legal department outings. Document preparation review edit and prep contracts/agreements and other legal documents.

Northrop Grumman - (IS/Corp) - Tampa, FL

Administrative Assistant 4 – August 2007 to January 2012 Administrative support: for the Corporate Lead Executive and other Business Managers from different sectors. Handle all travel arrangements, expense reports, and monthly budgets. Schedule all meetings either through outlook or phone. Help with computer and printer problems. Greet and work with VP’s, CLE’s and other NG personnel and Military personnel. Lockheed Martin, Lakeland, FL

Administrative Support for Accounts Payable – February 2007 to July 2007 Processed PowerPoint slides; work all the events for the company. Handle credits and debits, answer email for different sections of accounts payable and other Administrative duties. Northrop Grumman -

(MS) - Tampa, FL Program Control Coordinator March 2005 – December 2006 Program support to Business Management. Managed invoicing, overhead and customer reports, PR suspense, timesheet adjustments, purchase orders for hardware/software, marketing input. Liaison for Payroll and HR issues. Northrop Grumman – Florida

Administrative Assistant Help Desk Analyst – August 2004 - March 2005 Administrative support to Product Development Manager and Engineers in Mission Systems Sector. Managed calendars, arranged travel, prepared and submitted expense vouchers for Manager and Engineers. I assisted program schedules, budgets, training liaison. Processed incoming and outgoing mail, maintained all files, scheduling meetings and interviews, monitored calls, and managed office materials and supplies. Supported call center/help desk environment responding to technical problems. Provide customer services and technical input to resolve issues on installation, usage, and training of customer on software and/or hardware products. Coordinated efforts with management of customer service and operations staff to resolve recurring problems and issues.

Northrop Grumman – Herndon, VA

Administrative Assistant 4 - July 1999 -August 2004 I provided administrative support to the Managed Services department. Processed mail, maintained files, scheduled meetings and interviews, handled manager’s calendars, answered and screened calls, and received office materials and supplies. Reconciled American Express placed and tracked supplies such as pagers, cell phones, etc. I worked for the new VP for Homeland Security when he arrived in the company. Education & Training

Washington & Lee High School, Arlington, VA Training: Microsoft Excel Advanced PowerPoint and Access. Networking I. Pricing Concepts (charging practices, basic and advanced contracts, compliance interface, advanced financial forecasting). The American Management Association Conference (AMA). Webinars and classes.

Other

Security Clearance – Secret (not active)