IT specialist

Robert F Porter

*** **** ****, *********, ** ****2 – 440-***-**** – *******@*****.***

Objective

To obtain a career within a reputable organization where I can be challenged while using my technological, leadership and critical thinking skills.

Experience

IT Analyst 2 – MCPc 21500 Aerospace Pkwy, Cleveland, OH February 2017

Responsible for the imaging, configuration, deployment and end user support (deskside, phone, chat and remote) at Parker Hannifin corporate headquarters

Experienced with MS Server 2012, domains, Active Directory, Drivers, SCCM, SharePoint, Printers, Software upgrade/update, Networks, PXE, Ghost, MS Windows OS (XP, Vista, 7, 8, 10), MS Office, IBM Notes, Remote Desktop, putty, network topology, hardware (laptop and desktop)

Lead Configuration Technician - MCPc 21500 Aerospace Pkwy, Cleveland, OH July 2013

Key leader in the management, installation, image and hardware maintenance, configuration and deployments for Ohio’s largest online charter school. This project consists of a fleet of 20,000 PCs + peripherals and 20,000 tablets for over 16,000 students

Work directly with customers, managers and sales to resolve issues, schedule deployments and meet SLA’s. My main charter school project consistently runs 33% under the SLA due to changes I have implemented

Responsible for 18 direct report employees, project metrics tracking, maintaining quality, tracking and scheduling of projects and customer goals and quickly responding to all technical issues my team discover

Hardware and software customer consultation, software metering to reduce licensing cost

Work with peers, subject matter experts and engineers to reduce project cost. Strategize with peers and management on staffing, project issues and upcoming projects, RACI matrix

Responsible for creating processes and procedures to boost production and reduce cost, produce playbooks and keep QC sheets current to maintain 100% quality rating

Configuration Technician - MCPc 21500 Aerospace Pkwy, Cleveland, OH April 2012

Eol Specialist - MCPc 21500 Aerospace Pkwy, Cleveland, OH December 2011

Appointed Positions - Leadership Council – Rewards and Recognition Council – Presidents Club

Education

Bryant and Stratton College

IT Networking Associates Degree 2011

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