Business Analyst/Project Manager/Systems Support/Direct Management/BCM

Joseph J Moore

**** ****** ******, ************, ** 19152

Cell 267-***-****)

****************@*****.***

Linked-In at www.linkedin.com/in/josephjmoorephila

KEY ACCOMPLISHMENTS

Provided business continuity technical & program support, analysis/project management, and direct business recovery planning /crisis management for large local Fortune 500 investment, insurance & construction firms

Provided project management for successful implementation of key projects for large, high-value investments teams, including conversion to digital order processing, commissions reclaim and digital contract storing processes

Managed operations and staff for large, business-based local branch office bank

Member of Dalbar Client Excellence award winning client service teams in 1999 and 2000

WORK EXPERIENCE

Megill Homes, Inc.

2016-2017 Controller-PMO/Business Continuity Management

Provided project oversight for Homebuilding & Design for existing/new contracts

Managed business continuity/disaster recovery for enterprise operations & employees

Financial & contract analysis for business operations & contract/vendor management

BlackRock

2013-2016 Analyst - Business Continuity Management

Managed enterprise business continuity/disaster recovery software for 10,000+ employees, including:

oHelp-desk application support for users

oData analysis and report writing for trending & program guidance

oCoordination with vendor for product data integrity

oProduct support via direct training, including user manuals and classroom teaching

Provided enterprise program support, and localized business continuity planning

Lincoln Financial Group/Delaware Investments

1998-2012 Senior Business Continuity Analyst/Project Manager/Systems Support

Provided business analysis/project management to work with both systems vendors as well as internal business/technology teams.

oProvided oversight, analysis & support for needed system major/minor upgrades.

oWorked with operations staff for identification and pursuit of opportunities for service efficiency and improvement, including work efficiency studies, staff rollout and education

oResponsible for successful projects to implement digital order processing for Managed Accounts team, commission reclaim upgrade and digital document scanning for operations

Managed enterprise business continuity/disaster recovery program, including:

oManaged enterprise business continuity/disaster recovery software for 10,000+ employees, including:

Help-desk application support for users

Data analysis and report writing for trending & program guidance

Coordination with vendor for product data integrity

Product support via direct training, including user manuals and classroom teaching

oAssisted with critical business process recovery (including certification via routine plan maintenance, workgroup recovery testing and planning) and crisis management support

Supported operations mainframe systems & nightly pricing processing via timeframe-specific jobs monitoring, including client reporting & issue resolution

Member of team-based call-center brokerage support operation. Processed trade orders including retirements

BHC/FiServ Securities, Inc.

1997-1998 Mutual Funds - Order Processing/Corrections Associate

Processed mutual fund orders, including placement, monitoring and reconciliations, client account and statement corrections.

Generate and review reporting for trade processing thresholds and large net worth client monitoring

Jefferson Bank, N.A.

1995-1997 Assistant Manager

Direct management of staff, including performance and sale goals management

Dedicated frontline corporate support to large volume corporate clientele for day-to-day banking operations

Assisted in managing branch operations, including:

oDaily office vault reconciliation of $500K

oOversight of full ATM operations, including weekends servicing

oOffice reporting for on-site management

Mellon PSFS, N.A.

1990-1995 Teller/Client Service Representative

Provided frontline customer service using automated systems.

Achieved aggressive branch Sales goals

Reconciled office funds and payments processing/ATM servicing

EDUCATION

H.S. Diploma– St John Neumann High School, Philadelphia, PA - Liberal Arts, focus on Business and English

REFERENCES

References available on request and on Linked-In

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