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Customer Service Assistant

Randallstown, Maryland, United States
January 28, 2018

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Shamicka Moore

**** ******** **** ******

Randallstown, Maryland 21133


Please accept this cover letter expressing the interest that I have for the position available with your company.

With excitement I am pleased to be able to inform you of the desire that have to apply with such a reputable institution such as yours. I am an excellent oral and written communicator with 10 years of office support. I possess knowledge in various types of computer software such as, MS Word, Outlook, Excel and I also have experience in Medical Software such as, Medisoft, Ntierprise and Next Gen and capable of operating office equipment such as the fax, copier, printer and electronic scanner.

I possess good communication skills and serves as a great companion when needed. Trained in using special chairs and lifts for needed patients. I have a state board license for Certified/Geriatric Nursing Assistant and for Medication Techinian in a DDA setting. I also maintain a license as a CPR/First Aid Instructor.

Working with a broad range of people and personalities has deeply enriched my interpersonal and customer service skills. I am a mature individual with eagerness and the willingness to learn and I have to ability to accept responsibility and handle responsibilities with making good judgments to make informed decisions. I work very well both as a part of a team and independently. I welcome hard task and am accustomed to working in environments where deadlines and short notices are often requested. It is necessary for me that everything that I do be done with consistency and efficiency.

After reviewing this letter along with my resume, I am hoping that you decide that I could be a positive enhancement to your organization. Thank you in advance for taking the time to view my resume and considering me for this position.

Thank you,

Shamicka Moore

Shamicka Moore

6037 Marquette Road

Baltimore, Maryland 21206


OBJECTIVE: To obtain a position that will allow me to utilize my educational

knowledge, skills and experience.


Future Care Nursing GNA 02/11-Currently

Takes and records vital signs

Help residents with their ADL’s

Feed residents that needed that assistance

Provides bathing and hygiene care

Prep patients for dialysis

Aids in companionship

Accompany patients on outside appointments

Assists with scheduled activities

Records daily information of assigned patients

Serves as a fill-in for the Receptionist

Greets and check-in vendors and visitors

Assists with the patient’s appointment process

Serves a telephone operator

Ensures safety of the facility by monitoring

NCIA Training Coordinator 11/08-Currently

Receptionist 11/07-11/08

Coordinated with Trainers to develop curriculums, prepare and set up for training Audited employee records of renewals dates for employee mandatory trainings to schedule; maintaining company and State regulations

Communicated with State Regulators as well as DDA Regional Trainer and monitors to stay updated of knowledge for company training compliance

Marked staff attendance for trainings and reschedules absentees

Sent out notification to directors/managers of their employee’s class history as well as future training schedules.

Assisted with setting up and presenting information for employee recruitment at Job Fairs

Assisted with New Hire Orientation

Completed new, maintain and update employee records

Switched board operator for 4 facilities with over 100 extensions

Greeted customers and applicants

Handled the copying and collating of applications, processing packets and training materials

Booked conference rooms for meetings and trainings

Assisted with New Hire Orientation

Processed new hires and completes the staff files including I9’s and tax documentation

Ordered and retrieved background checks and driving records to be reviewed

Sorted and distributed mail

Served as a fill-in for the medical office assistant (Now Closed)

Registered patients to been seen

Scheduled appointments

Pulled and filed charts

Faxed prescriptions; Coordinated with delivery pharmacy

Filled out referral forms

Michael A. Randolph Medical Office Assistant I 04/2006-04/2007

Manned the phones and resolved problems

Took messages for the doctor and delegated information

Scheduled and confirmed patient appointments

Responsible for medical records (requesting and honoring requests)

Pulled and filed charts

Used the EVS (Electronic Verification System) for patients’ insurance verification

Collected co-pays and/or deductibles

Retrieved and sorted mail

In charge of inventory and the upkeep of office materials

Scanned and electronically filed patient information into computerized charts


Harbor City High School

Business Administration

Degree: H.S. Diploma 1998

All-State Careers Health Division Externship

Medical Billing and Coding Peoples Community Health Center

Degree: Completion with Certificates 2006 Nicole McDaniel

10/2005-11/2005 320 Hours

Caroline Center Externship

CNA / GNA 2/06-5/06 Little Sisters of the Poor

Degree: Maryland State Certified CNA/GNA St. Martins 160 Hours


DDA/Medicine Technician

Maryland State Certified

Coppin State University

Registered Nursing

August 2014-anticipated graduation May 2019


Typing 45 wpm

MS Word



Operates office equipment: Fax machine, Copier, Printer, Electronic Scanner

Compliance Suite/Training Management Software


Medication Technician (MD state certified)

Certified Nursing Assistant/Geriatric Nursing Assistant (MD state certified)

CPR/First Aid Instructor

Behavioral Principles and Strategies (BPS)

Communicable Diseases/ Blood-borne Pathogens

Shamicka Moore

6037 Marquette Road

Baltimore, Maryland 21206



Kenneth Truitt




LaToya Dow

Employment Specialist


Amy Oliver

Alco Pharmacy

Account Manager


Henry Hebron

Assistant Residential Director



Earl El-Amin

VP Program Development



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