Customer Service Assistant
Resume:
Shamicka Moore
Randallstown, Maryland 21133
********@*****.***
Please accept this cover letter expressing the interest that I have for the position available with your company.
With excitement I am pleased to be able to inform you of the desire that have to apply with such a reputable institution such as yours. I am an excellent oral and written communicator with 10 years of office support. I possess knowledge in various types of computer software such as, MS Word, Outlook, Excel and I also have experience in Medical Software such as, Medisoft, Ntierprise and Next Gen and capable of operating office equipment such as the fax, copier, printer and electronic scanner.
I possess good communication skills and serves as a great companion when needed. Trained in using special chairs and lifts for needed patients. I have a state board license for Certified/Geriatric Nursing Assistant and for Medication Techinian in a DDA setting. I also maintain a license as a CPR/First Aid Instructor.
Working with a broad range of people and personalities has deeply enriched my interpersonal and customer service skills. I am a mature individual with eagerness and the willingness to learn and I have to ability to accept responsibility and handle responsibilities with making good judgments to make informed decisions. I work very well both as a part of a team and independently. I welcome hard task and am accustomed to working in environments where deadlines and short notices are often requested. It is necessary for me that everything that I do be done with consistency and efficiency.
After reviewing this letter along with my resume, I am hoping that you decide that I could be a positive enhancement to your organization. Thank you in advance for taking the time to view my resume and considering me for this position.
Thank you,
Shamicka Moore
Shamicka Moore
6037 Marquette Road
Baltimore, Maryland 21206
*******@*****.***
OBJECTIVE: To obtain a position that will allow me to utilize my educational
knowledge, skills and experience.
WORK EXPERIENCE
Future Care Nursing GNA 02/11-Currently
Takes and records vital signs
Help residents with their ADL’s
Feed residents that needed that assistance
Provides bathing and hygiene care
Prep patients for dialysis
Aids in companionship
Accompany patients on outside appointments
Assists with scheduled activities
Records daily information of assigned patients
Serves as a fill-in for the Receptionist
Greets and check-in vendors and visitors
Assists with the patient’s appointment process
Serves a telephone operator
Ensures safety of the facility by monitoring
NCIA Training Coordinator 11/08-Currently
Receptionist 11/07-11/08
Coordinated with Trainers to develop curriculums, prepare and set up for training Audited employee records of renewals dates for employee mandatory trainings to schedule; maintaining company and State regulations
Communicated with State Regulators as well as DDA Regional Trainer and monitors to stay updated of knowledge for company training compliance
Marked staff attendance for trainings and reschedules absentees
Sent out notification to directors/managers of their employee’s class history as well as future training schedules.
Assisted with setting up and presenting information for employee recruitment at Job Fairs
Assisted with New Hire Orientation
Completed new, maintain and update employee records
Switched board operator for 4 facilities with over 100 extensions
Greeted customers and applicants
Handled the copying and collating of applications, processing packets and training materials
Booked conference rooms for meetings and trainings
Assisted with New Hire Orientation
Processed new hires and completes the staff files including I9’s and tax documentation
Ordered and retrieved background checks and driving records to be reviewed
Sorted and distributed mail
Served as a fill-in for the medical office assistant (Now Closed)
Registered patients to been seen
Scheduled appointments
Pulled and filed charts
Faxed prescriptions; Coordinated with delivery pharmacy
Filled out referral forms
Michael A. Randolph Medical Office Assistant I 04/2006-04/2007
Manned the phones and resolved problems
Took messages for the doctor and delegated information
Scheduled and confirmed patient appointments
Responsible for medical records (requesting and honoring requests)
Pulled and filed charts
Used the EVS (Electronic Verification System) for patients’ insurance verification
Collected co-pays and/or deductibles
Retrieved and sorted mail
In charge of inventory and the upkeep of office materials
Scanned and electronically filed patient information into computerized charts
EDUCATION
Harbor City High School
Business Administration
Degree: H.S. Diploma 1998
All-State Careers Health Division Externship
Medical Billing and Coding Peoples Community Health Center
Degree: Completion with Certificates 2006 Nicole McDaniel
10/2005-11/2005 320 Hours
Caroline Center Externship
CNA / GNA 2/06-5/06 Little Sisters of the Poor
Degree: Maryland State Certified CNA/GNA St. Martins 160 Hours
NCIA
DDA/Medicine Technician
Maryland State Certified
Coppin State University
Registered Nursing
August 2014-anticipated graduation May 2019
SKILLS
Typing 45 wpm
MS Word
Excel
Outlook
Operates office equipment: Fax machine, Copier, Printer, Electronic Scanner
Compliance Suite/Training Management Software
TRAININGS
Medication Technician (MD state certified)
Certified Nursing Assistant/Geriatric Nursing Assistant (MD state certified)
CPR/First Aid Instructor
Behavioral Principles and Strategies (BPS)
Communicable Diseases/ Blood-borne Pathogens
Shamicka Moore
6037 Marquette Road
Baltimore, Maryland 21206
*******@*****.***
References:
Kenneth Truitt
LCSW
NCIA
LaToya Dow
Employment Specialist
Amy Oliver
Alco Pharmacy
Account Manager
Henry Hebron
Assistant Residential Director
NCIA
Earl El-Amin
VP Program Development
NCIA
Contact this candidate