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Desktop Support

Location:
Worcester, Massachusetts, United States
Posted:
January 28, 2018

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Resume:

Richard P. Welch

* ******* ****

Worcester, MA. *1604

508-***-****

ac38bd@r.postjobfree.com

OBJECTIVE: To obtain a challenging position that will utilize my highly developed technical, analytical, organizational and interpersonal skills, and will allow me to grow into positions of broader and increasing responsibility.

TECHNICAL SKILLS

Operating Systems: Windows NT Workstation/Server, Windows 98, Windows 2000 Pro, Windows XP Pro, Windows 2000 Server & Server 2003, Windows 7 and Windows 10

Applications: Microsoft Office Professional, 97, 2000 and XP, Microsoft Access, Microsoft Outlook, Ghost, PC Anywhere, Terminal Services, McAfee AV, Symantec Corporate AV, Windows Remote Desktop.

Networking: Ethernet, TCP/IP, DNS, Wins, DHCP, NETBEUI, Wireless

Hardware: Dell desktops, laptop and PowerEdge Server, HP/Compaq desktops, laptops and ProLiant Servers, printer hardware repairs, PCI, PCMCIA. Experienced with hubs, routers, installation and configuration of Ethernet NIC.

EDUCATION:

THE SALTER SCHOOL - Worcester, MA. Graduated August 24, 2000

PC System Servicing Program

This intensive 300-hour program provided real world experience installing, troubleshooting and configuring PC hardware and software. PC Lab students assembled and dis-assembled personal computers, install DOS, Windows 3.11, 95/98 operating systems and network computers in a Windows NT 4.0 environment.

This intensive 2-month program provided real world experience of Troubleshooting and configuring computer networks, in a Windows 95/98, NT, and 2000 environment.

EXPERIENCE:

Presently: Casella Waste

CDL Driver

Deliver and Pickup roll off dumpsters

Bring full dumpsters to transfer stations and empty

Inspect Vehicles for mechanical items and safety issues and perform preventative maintenance

Document and log work/rest periods ad mileage spent driving

Comply with truck driving rules and regulations as well with company policies and procedure’s

Maintain a good working relationship with customers

Collect signatures on delivered product.

2016 – 2017: UST Global

Cellular Analyst Contractor at Dell/EMC

Receive Cellphones

Wipe the Cell Phones

Log Broken or Locked Cell Phones

Send out requested devices

Approve orders on new devices

Update Plans for international use

2009-2016: Harrington Hospital

Computer Technician

Project Manager to install Mitel IP Based Phones at Our Webster Campus.

Provide voice over IP and wireless support for all of hospital and all of site campuses.

Provide desktop support to all hospital employees and executives.

Provide remote support while on call to all hospital employees.

Troubleshoot network and internet connectivity issues.

Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.

Monitor virus and Trojan activity and provide pro-active solutions for prevention.

Install, upgrade and configure network printing.

Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.

Manage an asset tracking database that tracked the computer component and phone purchases and inventory.

2006 – 2009: Commonwealth National Bank

System Administrator

Provide desktop technology support to 6 remote branches and the main branch employees and executives.

Perform installation and upgrades of desktop software as well as customized applications in a Windows server 2003 and XP Pro environment.

Troubleshoot network and internet connectivity issues

Plan, and implement network security to ensure critical information security.

Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.

Install and maintain VMware server and VMware work station.

Configure IIS & Active Directory in a Windows server 2003 environment.

Monitor virus and Trojan activity and provide pro-active solutions for prevention.

Install, upgrade and configure network printing.

Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.

Manage an asset tracking database that tracked the computer component purchases and inventory.

Limited experience in Mac OSX 10 and Linux

2003 – 2006: Spencer Savings Bank

Computer Technician

Provide desktop technology support to 5 remote branches and the main branch employees and executives.

Perform installation and upgrades of desktop software as well as customized applications in a Windows server 2000, server 2003 and XP Pro environment.

Troubleshoot network and internet connectivity issues

Plan, and implement network security to ensure critical information security.

Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.

Monitor virus and Trojan activity and provide pro-active solutions for prevention.

Install, upgrade and configure network printing.

Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.

Created and manage an asset tracking database that tracked the computer component purchases and inventory.

2002 – 2003: R.J. Devereaux Corporation (seasonal job)

Duties included driving truck and assisting the laborer on installing the gas lines in the ground.

2000 – 2002: Whalley Computer Associates

Field Service Engineer

Managed and maintained all computer hardware and software for approximately 500 employees.

Troubleshoot, repairing and manage desktop and laptop computers, both hardware and software issues.

Maintain a good customer relationship while maintaining a Service Level Agreement of 100%.

Managing calls in a call data base and keeping track of equipment with spreadsheets and daily reports utilizing my well developed skills in Microsoft Office.

1998 – Presently: Self Employed Computer Repair

Provide IT consulting and technical assistance to residential and small businesses.

Build, install and troubleshoot custom PC to meet the customer requests and needs.

Research computer equipment pricing and specifications that will best suite the customers needs.

Provide the customer with details on equipment for upgrade.

Troubleshoot internet connectivity problems and provide a solution.

1998 – 2000: McKesson HBOC

Class B truck driver

Loading my truck and delivering the medical supplies to our customers while keeping a good customer relationship between the company and the customer. Perform general maintenance to my truck to insure safety regulations are met. Proved technical assistance to other driver’s with computer problems.

1996 – 1998: LaidLaw Transit Company

Picking up children and dropping them off for school and home safely. Responsible for the up keep of my bus.



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