Desktop Support
Resume:
Richard P. Welch
Worcester, MA. *1604
*********@*****.***
OBJECTIVE: To obtain a challenging position that will utilize my highly developed technical, analytical, organizational and interpersonal skills, and will allow me to grow into positions of broader and increasing responsibility.
TECHNICAL SKILLS
Operating Systems: Windows NT Workstation/Server, Windows 98, Windows 2000 Pro, Windows XP Pro, Windows 2000 Server & Server 2003, Windows 7 and Windows 10
Applications: Microsoft Office Professional, 97, 2000 and XP, Microsoft Access, Microsoft Outlook, Ghost, PC Anywhere, Terminal Services, McAfee AV, Symantec Corporate AV, Windows Remote Desktop.
Networking: Ethernet, TCP/IP, DNS, Wins, DHCP, NETBEUI, Wireless
Hardware: Dell desktops, laptop and PowerEdge Server, HP/Compaq desktops, laptops and ProLiant Servers, printer hardware repairs, PCI, PCMCIA. Experienced with hubs, routers, installation and configuration of Ethernet NIC.
EDUCATION:
THE SALTER SCHOOL - Worcester, MA. Graduated August 24, 2000
PC System Servicing Program
This intensive 300-hour program provided real world experience installing, troubleshooting and configuring PC hardware and software. PC Lab students assembled and dis-assembled personal computers, install DOS, Windows 3.11, 95/98 operating systems and network computers in a Windows NT 4.0 environment.
This intensive 2-month program provided real world experience of Troubleshooting and configuring computer networks, in a Windows 95/98, NT, and 2000 environment.
EXPERIENCE:
Presently: Casella Waste
CDL Driver
Deliver and Pickup roll off dumpsters
Bring full dumpsters to transfer stations and empty
Inspect Vehicles for mechanical items and safety issues and perform preventative maintenance
Document and log work/rest periods ad mileage spent driving
Comply with truck driving rules and regulations as well with company policies and procedure’s
Maintain a good working relationship with customers
Collect signatures on delivered product.
2016 – 2017: UST Global
Cellular Analyst Contractor at Dell/EMC
Receive Cellphones
Wipe the Cell Phones
Log Broken or Locked Cell Phones
Send out requested devices
Approve orders on new devices
Update Plans for international use
2009-2016: Harrington Hospital
Computer Technician
Project Manager to install Mitel IP Based Phones at Our Webster Campus.
Provide voice over IP and wireless support for all of hospital and all of site campuses.
Provide desktop support to all hospital employees and executives.
Provide remote support while on call to all hospital employees.
Troubleshoot network and internet connectivity issues.
Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.
Monitor virus and Trojan activity and provide pro-active solutions for prevention.
Install, upgrade and configure network printing.
Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.
Manage an asset tracking database that tracked the computer component and phone purchases and inventory.
2006 – 2009: Commonwealth National Bank
System Administrator
Provide desktop technology support to 6 remote branches and the main branch employees and executives.
Perform installation and upgrades of desktop software as well as customized applications in a Windows server 2003 and XP Pro environment.
Troubleshoot network and internet connectivity issues
Plan, and implement network security to ensure critical information security.
Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.
Install and maintain VMware server and VMware work station.
Configure IIS & Active Directory in a Windows server 2003 environment.
Monitor virus and Trojan activity and provide pro-active solutions for prevention.
Install, upgrade and configure network printing.
Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.
Manage an asset tracking database that tracked the computer component purchases and inventory.
Limited experience in Mac OSX 10 and Linux
2003 – 2006: Spencer Savings Bank
Computer Technician
Provide desktop technology support to 5 remote branches and the main branch employees and executives.
Perform installation and upgrades of desktop software as well as customized applications in a Windows server 2000, server 2003 and XP Pro environment.
Troubleshoot network and internet connectivity issues
Plan, and implement network security to ensure critical information security.
Maintain and manage users and group security policies utilizing Directory Services for Users and Computer.
Monitor virus and Trojan activity and provide pro-active solutions for prevention.
Install, upgrade and configure network printing.
Produced and maintained a high level of customer service and a Service Level Agreement of 95%+.
Created and manage an asset tracking database that tracked the computer component purchases and inventory.
2002 – 2003: R.J. Devereaux Corporation (seasonal job)
Duties included driving truck and assisting the laborer on installing the gas lines in the ground.
2000 – 2002: Whalley Computer Associates
Field Service Engineer
Managed and maintained all computer hardware and software for approximately 500 employees.
Troubleshoot, repairing and manage desktop and laptop computers, both hardware and software issues.
Maintain a good customer relationship while maintaining a Service Level Agreement of 100%.
Managing calls in a call data base and keeping track of equipment with spreadsheets and daily reports utilizing my well developed skills in Microsoft Office.
1998 – Presently: Self Employed Computer Repair
Provide IT consulting and technical assistance to residential and small businesses.
Build, install and troubleshoot custom PC to meet the customer requests and needs.
Research computer equipment pricing and specifications that will best suite the customers needs.
Provide the customer with details on equipment for upgrade.
Troubleshoot internet connectivity problems and provide a solution.
1998 – 2000: McKesson HBOC
Class B truck driver
Loading my truck and delivering the medical supplies to our customers while keeping a good customer relationship between the company and the customer. Perform general maintenance to my truck to insure safety regulations are met. Proved technical assistance to other driver’s with computer problems.
1996 – 1998: LaidLaw Transit Company
Picking up children and dropping them off for school and home safely. Responsible for the up keep of my bus.
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