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Customer Service Legal Assistant

Calgary, Alberta, Canada
January 28, 2018

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Sharon Bennett

Calgary, Alberta 1-403-***-****

December 14, 2017

Dear Human Resources Manager,

I am a motivated Legal Assistant Graduate with knowledge in legal office procedures and operations along with 10+ years of experience in office administration, customer service, and client relations. Driven through a passion and enthusiasm for the legal field, will learn and adapt quickly to any law office environment and serve internal and external customers with poise and professionalism. I am able to type a minimum of 60wpm, along with working knowledge in operating business machines, including fax machines, photocopiers, telephone systems, adding machines etc.

In consideration of your posting for the Legal Assistant position, I’m confident my skills and background align perfectly with the requirements of this role. As a motivated legal assistant graduate, I’ve continually found my greatest successes have been achieved in the areas of providing excellent customer service, an ability to learn and adapt quickly to any environment, and my passion and desire to learn within the legal field.

Enclosed is my resume outlining my prior experiences, as well as my practicum experience as a Legal Assistant Student where I quickly adapted to the profession. My ability to exceed expectations in this capacity eventually led to my being trusted to cover for the legal assistants during times of absence. I am known as a versatile contributor with experience in all core legal administrative functions, problem-solving skills, and the ability to work quickly and efficiently.

Additionally my background includes extensive knowledge in processing documents, creating affidavits, managing client files, co-ordination of business meetings, written communications, and computers.

I look forward to meeting with you to discuss the opportunity and my qualifications in detail. Please contact me at the phone number or e-mail address provided above. I will follow-up with you shortly to answer any questions you may have.


Sharon Bennett

Enclosure: Resume

Sharon Bennett

Calgary, Alberta 1-403-***-****

Areas of Expertise

PC Law, Worldox,

Excellent Customer Service

Strong Attention to Detail

Written & Oral Communication

Office Administration

Problem Solving Skills

Co-ordination of Meetings

Law Office Procedures

Affidavits and Legal Documents

Work Well under stress

Word, Excel, Microsoft Outlook

Transcription of Legal Documents

Managing Client Files.

Adhering to Ethics & Professional Practice

Professional Highlights

PEACOCK LINDER HALT AND MACK, Calgary, Alberta, 2016 (6 Weeks Practicum)

Practicum Student Accomplishments

Learned hands-on the day to day administrative duties and responsibilities of a legal assistant within a law firm providing litigation and dispute resolution to its clients.

Created affidavits after legal documents were served to clients.

Updated Rules of Court, Pleadings, and Undertakings databases.

Performed corporate and conflict of interest searches.

Responsible for creating various correspondences and copying of texts.

Transcribed legal correspondence. Opened new client accounts.

Entered time using PC Law.

Key Achievements:

Trusted to fill-in for legal assistants during times of absences.


Legal Assistant Diploma Bow Valley College, Calgary, AB, 2016

Coursework: Real Estate Law, Wills & Estates, Transcription, Employment & Corporate Law, Credits & Collections

My educational background in the Bow Valley College Legal Assistant Diploma Program has provided me with a thorough understanding of law office practices and procedures and has prepared me for the role of Legal Assistant. In particular, my studies have covered in depth studies of Real Estate Law, Wills & Estates, Litigation, Transcription, Employment Law, Corporate Law, Credits & Collections, and has given me a solid background so that I can perform effectively, preparation of affidavits, documents and the handling of client files.

General Business Diploma Centennial College, Scarborough, Ontario

Sharon Bennett

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REAL CANADIAN SUPERSTORE, Calgary, Alberta, 2014 - Present

Replenishment Clerk

Hired to provide customer care, execute company-directed promotions and programs, and maintain product displays. Report to: General Manager.

Sorting incoming merchandise and placing items in their designated allocations.

Assist as required in training of new employees on procedures and guidelines to ensure transfer of knowledge.

Maintain safety of customers, by making sure floors are cleared within our designated time frames.

Stocking store merchandise to shelves and making sure stock rotations take place.

Facing and conditioning the entire assigned isle.

CIBC, Calgary, Alberta, 2010


Verify, encode, and balance items back to transaction reports in Calgary’s SW

Processed and balanced U-bills to match account data with debits and credits.

Ensure productivity standards are achieved and maintained.

Sorting, filing, and copying various documentation.

Consistent compliance to financial industry standards.

Ability to proficiently use 10-key data entry pad.

Excellent organizational and prioritizing skills.

Key Accomplishments:

Increased number of U-Bills processed daily by 5% through a decrease of key-stroke errors.

2000 - 2005

Held Office Administrative positions of, Secretarial Clerk with Deloitte & Touche, and Office Clerk with Ink Dezyne International located in Toronto, Ontario. Some of the work experience included the following:

Booking boardrooms for client meetings.

Making sure boardrooms were equipped with needed Items. (Lunches, Overhead projectors, smartboards).

Contacting internal staff and making them aware of external clients coming in to meet with them.

Experience with Switchboard and telecommunications systems.

Ordering office supplies and maintaining inventory levels.

Greeting external clients, and handling customer inquiries.

Processing documents and correspondence for various departments.

Maintaining client files, and filing systems.

Photocopying documents, and faxing.

Communicating with internal staff and clients via email.

Community Leadership

CALGARY GLOBAL FEST, Summer 2016, Citizenship Team Member

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