Customer Service Manager
Resume:
Resume
Faye E. Tryon
Cell 818-***-****
********@*****.***
Profile
To obtain a position where my leadership, interpersonal, and technical skills will be effectively utilized. Work experience includes 31 years with GTE/Verizon, 6 years as a Medical Assistant, 4 years in Real Estate, and 2.5 years as an Office Manager for Networx Cabling Systems.
I am dedicated, detail-oriented, flexible, dependable, and capable of working both in a team setting and independently.
Experience
January 2015 – July 2017
Networx Cabling Systems – Office Manager/Administrative Asst.
Developed and managed the following polices for NCS
Human Resources
Safety – OSHA adherence and tracking
Drug and Alcohol – Random testing required by State and Federal department of Transportation for CDL drivers.
Payroll
Vacation and time-off policy
Invoicing and billing – Quick Books
Financials – Quick Books
Steps of Discipline – adherence policy for Performance and Attendance tracking
Workers Comp Audits
General Liability Audits
Federal Audit – Department of Transportation/ADOT
October 2008 – December 2014
Medical Assistant, Richard Dhanes and Dina Ohevshalom, M.D., Internal Medicine, Allergy, and Phlebotomy – Westlake Village and Thousand Oaks, CA.
Richard Dhanes, M.D., - Managed front and back office, including allergy and phlebotomy responsibilities. Charting prescriptions, administer injections, vitals, EKG’s.
Answer incoming calls, and assisted with overall patient care. Communicated various test results to patients. Managed inventory of medications and medical supplies. Ensure adherence to State and Federal regulations and practices, including HIPPA and OSHA requirements. Assisted Doctors with various procedures.
May 2004 – July 2008
Office Administrator / Dilbeck Realtors. Responsibilities include monitoring California Real Estate contracts. Conducted in-office audits of contracts to ensure adherence to company and state requirements were met. Interacted with agents and their clients as requested. Report to office broker and assist with daily reports. Monitored property sales contract activity, teamed with escrow and title companies ensuring accuracy of all contracts before property closing. Processed payroll. Managed internal reports. Notarized escrow closing packages.
May 1972 – November 2004 – GTE/Verizon – Retired
Manager of the Large Business Response Center for California, Hawaii and the Pacific Northwest.
Responsibilities include Customer Service, budget, timely dispatch of special service repair and service order activity. Employee training and development. Meet the Public Utility Commission/PUC, and Federal Communication Commission/FCC, state and federal requirements. Various responsibilities in Human Resource, Quality Assurance and budget design. In addition, managed centralized scheduling, attendance control, regulatory compliance for internal, state and federal requirements.
Provide employee evaluations, timely follow-up on employee performance. Managed circuit troubleshooting, provide customers with status on repair reports. Additional responsibilities include supervising provisioning, operator service, test facility, dispatch, mechanized record keeping, switching services, resident assignment and quality control. Teamed with state Air Quality Management Control District / AQMD, to develop car pool sites for Verizon employees. Team member for the implementation of automatic dispatch of trouble reports and service order activity throughout the United States for Verizon.
Education and Training
University of La Verne – Business and Law - some college
University of Phoenix – Microsoft
High School Diploma – 1971
Additional Training
Project Management
Principles of Management
Principles of Marketing
Data Networking
Achieving Extra Customer Service Relations
Lifestyle Management
ISDN
Time and Priority Management
Basic Data Communications
Coaching for Excellence
Managing quality Improvement
Introduction to Broadband Packet
Ergonomics
Legal Environment of Business
MS Windows NT/Workstation
Internet working / TCP/IP
Initial Assignment / Cable Facility
Automatic Working Algorithm System – AWAS
Understanding & Implementation of ISO 9000
OSHA update 2017
Skills
Capable of leading a team to provide Quality Customer Service and foster a competitive and friendly environment. Able to meet and exceed objectives.
Familiar with various repair-tracking systems, billing and test systems, order systems, payroll, and ACD call center systems, Quick Books.
Profit and Loss
Budget Design
Management Training
Performance Evaluations
Policies and Procedures adherence
Compliance – State and Federal requirements
Union Relations – Grievances
Scheduling
Quality Assurance
OSHA – HIPPA
PC experience
Workers’ Comp
Drug and Alcohol Policy implementation
Quick Books
Inventory
Payroll
References
Dr. Richard Dhanes – 805-***-****
Dr. Dina Ohevshalom – 917-***-****
Pat Smith – 805-***-****
Mary Agnes Powell – 562-***-****
Thank you,
Faye E. Tryon
********@*****.***
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