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Customer Service Manager

Location:
Sedona, Arizona, 86336, United States
Salary:
45,000
Posted:
January 28, 2018

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Resume

Faye E. Tryon

Cell 818-***-****

ac38al@r.postjobfree.com

Profile

To obtain a position where my leadership, interpersonal, and technical skills will be effectively utilized. Work experience includes 31 years with GTE/Verizon, 6 years as a Medical Assistant, 4 years in Real Estate, and 2.5 years as an Office Manager for Networx Cabling Systems.

I am dedicated, detail-oriented, flexible, dependable, and capable of working both in a team setting and independently.

Experience

January 2015 – July 2017

Networx Cabling Systems – Office Manager/Administrative Asst.

Developed and managed the following polices for NCS

Human Resources

Safety – OSHA adherence and tracking

Drug and Alcohol – Random testing required by State and Federal department of Transportation for CDL drivers.

Payroll

Vacation and time-off policy

Invoicing and billing – Quick Books

Financials – Quick Books

Steps of Discipline – adherence policy for Performance and Attendance tracking

Workers Comp Audits

General Liability Audits

Federal Audit – Department of Transportation/ADOT

October 2008 – December 2014

Medical Assistant, Richard Dhanes and Dina Ohevshalom, M.D., Internal Medicine, Allergy, and Phlebotomy – Westlake Village and Thousand Oaks, CA.

Richard Dhanes, M.D., - Managed front and back office, including allergy and phlebotomy responsibilities. Charting prescriptions, administer injections, vitals, EKG’s.

Answer incoming calls, and assisted with overall patient care. Communicated various test results to patients. Managed inventory of medications and medical supplies. Ensure adherence to State and Federal regulations and practices, including HIPPA and OSHA requirements. Assisted Doctors with various procedures.

May 2004 – July 2008

Office Administrator / Dilbeck Realtors. Responsibilities include monitoring California Real Estate contracts. Conducted in-office audits of contracts to ensure adherence to company and state requirements were met. Interacted with agents and their clients as requested. Report to office broker and assist with daily reports. Monitored property sales contract activity, teamed with escrow and title companies ensuring accuracy of all contracts before property closing. Processed payroll. Managed internal reports. Notarized escrow closing packages.

May 1972 – November 2004 – GTE/Verizon – Retired

Manager of the Large Business Response Center for California, Hawaii and the Pacific Northwest.

Responsibilities include Customer Service, budget, timely dispatch of special service repair and service order activity. Employee training and development. Meet the Public Utility Commission/PUC, and Federal Communication Commission/FCC, state and federal requirements. Various responsibilities in Human Resource, Quality Assurance and budget design. In addition, managed centralized scheduling, attendance control, regulatory compliance for internal, state and federal requirements.

Provide employee evaluations, timely follow-up on employee performance. Managed circuit troubleshooting, provide customers with status on repair reports. Additional responsibilities include supervising provisioning, operator service, test facility, dispatch, mechanized record keeping, switching services, resident assignment and quality control. Teamed with state Air Quality Management Control District / AQMD, to develop car pool sites for Verizon employees. Team member for the implementation of automatic dispatch of trouble reports and service order activity throughout the United States for Verizon.

Education and Training

University of La Verne – Business and Law - some college

University of Phoenix – Microsoft

High School Diploma – 1971

Additional Training

Project Management

Principles of Management

Principles of Marketing

Data Networking

Achieving Extra Customer Service Relations

Lifestyle Management

ISDN

Time and Priority Management

Basic Data Communications

Coaching for Excellence

Managing quality Improvement

Introduction to Broadband Packet

Ergonomics

Legal Environment of Business

MS Windows NT/Workstation

Internet working / TCP/IP

Initial Assignment / Cable Facility

Automatic Working Algorithm System – AWAS

Understanding & Implementation of ISO 9000

OSHA update 2017

Skills

Capable of leading a team to provide Quality Customer Service and foster a competitive and friendly environment. Able to meet and exceed objectives.

Familiar with various repair-tracking systems, billing and test systems, order systems, payroll, and ACD call center systems, Quick Books.

Profit and Loss

Budget Design

Management Training

Performance Evaluations

Policies and Procedures adherence

Compliance – State and Federal requirements

Union Relations – Grievances

Scheduling

Quality Assurance

OSHA – HIPPA

PC experience

Workers’ Comp

Drug and Alcohol Policy implementation

Quick Books

Inventory

Payroll

References

Dr. Richard Dhanes – 805-***-****

Dr. Dina Ohevshalom – 917-***-****

Pat Smith – 805-***-****

Mary Agnes Powell – 562-***-****

Thank you,

Faye E. Tryon

818-***-****

ac38al@r.postjobfree.com



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