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Senior Manager,Business Consultant, Problem Resolution,Forward Thinker

Location:
Newark, New Jersey, United States
Posted:
January 28, 2018

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Eurita Wright

484-***-**** • ac38ah@r.postjobfree.com • South Plainfield, NJ 07080

Management & Leadership

Project Management ~ Product Management ~ Human Resources

Energetic, accomplished professional with progressive experience in management and leadership roles, consistently making a positive impact on performance, productivity, and bottom-line. Innovative, forward-thinker leveraging expertise in product development, program design, and project management to make valuable contributions to enhancing programs, processes, and systems. Well-developed people skills; strengths in building and cultivating solid working relationships with both internal and external sources. Skilled in all aspects of human resources, talent development, and coaching to attract, secure, promote, and retain top talent with minimal turnover.

Areas of Expertise

Operations Management & Leadership • Strategic Planning & Execution • Process & Systems Improvement

Problem Identification & Resolution • Staff Training & Development • Performance Coaching & Consulting

Relationship Management • Client Management • Adaptability & Flexibility • Creative & Innovating Thinking

Conflict Resolution • Persuasive Communicator • Self-Directed & Motivated • Pragmatic • Event Planning

Budget Administration • Human Resources Administration • Succession Planning • Talent Acquisition

Sales & Business Development • Staff Supervision • Change Management • Performance Improvement

Professional Experience

SANTANDER BANK, Metro New York and New Jersey 2015 to 2017

Retail Sales Coach Branch Manager

Promoted to Retail Sales Coach within one year of hire upon transitioning branch to rank #3 (from 238) out of 252 in the company. Challenged to deliver consulting and coaching across Metro New York and New Jersey region consisting of 11 district executives, 115 branch managers, and 348 bankers, with a goal of improving sales techniques and creating new step-by-step programs to increase sales; subsequently, trained 352 employees over the course of one month. Steered internal training and development initiatives by identifying needs, supporting content design, and evaluating effectiveness of delivery/implementation.

Established a strong partnership with small business market leaders to enhance knowledge of banker population to increase small business targets, leading to 25% boost in business production from bankers and the creation of new Small Business Specialist role.

Provided high-level sales coaching to a group of 15 licensed premier bankers that managed high net worth clients; motivated and inspired productivity, driving performance from an average of 2 products to 8 products per customer over 8 months. Subsequently, selected to redevelop Premier Banker Program.

Designed and implemented a lending workshop focused on banker home equity production, resulting in an increase in home equity applications from an average of one to three per banker per month within one month.

Participated on Change Management Team tasked with collaborating with senior leadership on various projects encompassing revamping the problem resolution process, building retail banking program for high-value clientele, and developing new career pathing program for branch managers.

Partnered with managers and employees to ensure consistency of ongoing performance process; educated management on overall sales coaching process and performance measurement criteria, ensuring consistent execution of branch directives.

Orchestrated programs to drive sales and service behaviors; coached managers in the field to identify problem areas associated with customer service, sales behaviors, sales activities, and operational soundness.

Worked closely with L&D to ensure gap and root cause analysis were utilized as effective tools to link competencies, enhance performance, integrate skills into career development, and build talent pipeline.

TD BANK, Franklin Park, NJ 2013 to 2015

Vice President & Branch Manager

Directed a team of 15 employees responsible for servicing a traditional branch, while exercising both executive and administrative control over office functions. Implemented policy and explanation of company programs, policies, and objectives. Supervised 15 branch personnel; handled all aspects of hiring, promoting, evaluating, disciplining, developing, and terminating staff. Facilitated weekly staff meetings.

Teamed with internal management and external multiple sourcing channels to empower the delivery of consistent, diverse, and high-caliber talent/talent acquisition solutions.

Piloted the development and implementation of innovative, non-traditional, and cost-effective strategic sourcing channels, talent scouting, and recruiting techniques.

Incorporated show coaching to develop and heighten staff performance ranking; championed 5 of 142 ranking within region with average score based on sales performance, customer satisfaction scores, and operations.

WELLS FARGO, Pennsylvania 2007 to 2013

Sales Manager Branch Manager Licensed Banker Sales Call Center Representative

Advanced through a series of positions of increased responsibility and accountability. Proactively coached staff on utilizing sales and service skills to ensure continuous improvement. Converted teller referrals to bank sales. Devised specific measurable sales, customer service, and productivity plans for branch personnel.

Planned and implemented innovative training and meetings for all personnel to ensure high standards of customer service across all 30 branches within assigned territory.

Ranked Top Sales Manager two consecutive years; won Sales Excellence Award.

PAYLESS MORTGAGE, Allentown, PA 2005 to 2007

Human Resources Manager

Managed external staffing and contract labor/vendor relationships to identify new sourcing opportunities to identify talent that was a good match for company.

Interacted with contacts within colleges, community partnerships, temporary staffing agencies, and other institutions providing recruitment value.

Connected with internal management and multiple external sourcing channels to enable delivery of consistent, diverse, and high-caliber talent and talent acquisition solutions.

Education Community Service Affiliations

LEHIGH CARBON COLLEGE

B.S. Degree in Business Management

Professional Development

Dale Carnegie Leadership Course

Community Service

Opportunities for a Better Tomorrow – Speaker, Career Discussion Panel & Guest Judge (2016)

Richmond County Black & Minority Chamber of Commerce – Small Business Seminar (2016)

Affiliations

Member, Hackensack Chamber of Commerce

Member, Hackensack Rotary

Board Member, Comprehensive Behavior Healthcare

Board Member, Bergen County YWCA



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