Customer Service Microsoft Office

NHI PHAM

** ******* ***, *** ***** CA *****

Phone: 408-***-****/ 408-***-****

Email: *************@*****.***

Retail Sale Associate

Sale Associate with 11 years experience in Nha Trang fastion company in Viet nam, graduated Economic Law University 1997 and excellent in Microsoft office. Retail Sale Associate with over 2 years in the U.S.A

PERSONAL EXPERIENCE

1999-2010 NHA TRANG FASTION in VIETNAM

Sale Associate

-Stocked, replenished, and organized inventory with accuracy and efficiency,

-Assisted Operations teams with all non-sell duties as assigned by Sales Team Manager.

-Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications

-Completed floor replenishment and shipment as needed to ensure customer satisfaction and size availability.

-Complied with store policies including but not limited to those concerning attendance and tardiness.

-Contributed to a positive work environment

-Delivered results in role to contribute to their stores success.

-Demonstrated knowledge of store products and services to build sales and minimize returns

-Determined customer needs based on personal features and other customer preference related factors

-Differentiated the store's brand and products from competitors with real connections with customers.

-Effectively communicated with customers, peers, and management

-Ensured service, merchandising, and operational standards are met through company-defined practices and processes.

-Followed procedures for all systems including counts, markdowns, re-tickets and inventory control.

-Influenced customer buying decisions, by communicating information about the quality, value and style of brand and products including style, fit, fabric, price, and care instructions.

-Maintained a professional attitude with sincerity and enthusiasm reflecting the brand's commitment to our customer

-Performed sales support functions related to POS procedures

-Proactively created enhanced shopping experiences through the heightened use of tools, technology and collaboration

-Worked with Management to ensure stockroom and stockroom activities meet Risk Management requirements.

2014 -2016 DELI FASTFOOD in Campbell

Sale, cashier

2016-2017 Fry’s electronic

Retail Sale Associate

2017- 2018 Kohl’s

Retail Sale Associate

-Open credit card for customers, an average of 15 credit cards a day.

-Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications

-Completed floor replenishment and shipment as needed to ensure customer satisfaction and size availability.

-Complied with store policies including but not limited to those concerning attendance and tardiness.

-Contributed to a positive work environment

-Delivered results in role to contribute to their stores success.

-Demonstrated knowledge of store products and services to build sales and minimize returns

-Determined customer needs based on personal features and other customer preference related factors

-Differentiated the store's brand and products from competitors with real connections with customers.

-Effectively communicated with customers, peers, and management

-Ensured service, merchandising, and operational standards are met through company-defined practices and processes.

-Followed procedures for all systems including counts, markdowns, re-tickets and inventory control.

-Identified and reduced shrinkage in area.

-Influenced customer buying decisions, by communicating information about the quality, value and style of brand and products including style, fit, fabric, price, and care instructions.

-Maintained a professional attitude with sincerity and enthusiasm reflecting the brand's commitment to our customer

-Maintained store standards per Visual Presentation Assessment direction to enhance customer shopping experience.

-Performed sales support functions related to POS procedures

-Proactively created enhanced shopping experiences through the heightened use of tools, technology and collaboration

-Reported employee accidents to the leadership team immediately.

-Supported the store to meet or exceed their customer service goals

-Worked with Management to ensure stockroom and stockroom activities meet Risk Management requirements.

EDUCATION

Bachelor of Economic in Law, May 1997

Graduated in Vietnam.

Studing GE Sanjose city College, major Business

ADDITIONAL SKILLS

Expert in Microsoft Office with a focus on Excel.

Confident and skills in public speaking.

Have 3 + years experience for a volunteer teacher in the Church.

Contact this candidate