Customer Service Microsoft Office

Gary Starta

Safety Harbor, Florida **********@*******.*** 813-***-****

Experienced, dependable and focused professional excelling in planning, organizing and managing the daily support of highly effective and efficient business office operations, including prioritizing and completing multiple tasks and projects simultaneously and providing stellar customer service. Thrive within a detail-oriented, deadline-driven and constantly changing environment. B.A., Journalist Studies/English, University of Massachusetts.

Administrative

Type 65 WPM

Communication skills: verbal written, phone

Multi-line phones, faxes, scanners, and printers; management of online meeting software

Document and data retrieval

Manage mail and inbound and outbound calls

Schedule meetings/appointments/travel

Track and order supplies and inventory

Technology

Expert User - Microsoft Office Suite

Use of all common operating systems

Online research/social media writer

Business Writer

Quickbooks

CRM software

Online scheduling programs

Organization/Planning/ Problem Solving

Manage and streamline administrative processes

Plan and manage daily time and tasks

Attention to detail

Maintain detailed records

Coordinate meetings and manage calendars/appointments

Problem solving using critical skills thinking

Decision maker

Soft Skills

Self-starter

Communications: written, verbal and phone

Build and maintain strong and trusting business relationships

Detail-oriented, analytical, resourceful, responsible and dependable

Excellent Customer Service provider

Listens carefully to questions and concerns

Work well independently and on a team

Core Strengths

Professional Experience

Keystaff 2017 – Present

St. Petersburg, Florida

Customer Service Representative/Scheduler for client Your Home Advantage (Humana)

Completed an average 600 outbound calls daily and consistently exceeded corporate daily metrics for booking client home health assessments.

Consistent receipt of award certificates for top of call center production

Use of CRM software to verify customer account data.

Gary Starta

Safety Harbor, Florida **********@*******.*** 813-***-****

Awdata, 2016 - 2017

Tampa, Florida

Skillfully managed wide-range of office and sales support tasks, including:

Researched, managed, tracked deliveries and successfully closed customer purchase orders

Leveraged strong multitasking skills to manage customer service.

Used ConnectWise, a CRM database to verify that actual purchase orders match documented sales orders.

Liaised with cross-functional teams in support of customer needs.

Quickbooks was used to develop and manage the time sensitive customer purchase order and on-site inventory process from data entry to order fulfilment to customer billing and invoice.

Liaised with sales teams and other internal clients to ensure that products and services met government contract specifications and client needs on time and were delivered in perfect condition.

Monitored payments from customers/collections.

Tracked orders from vender to end user.

Calendars/meetings/appointments/travel arrangements.

Microsoft Office and CRM software applications.

Business Writing - designed, developed, wrote and posted corporate and technical news on corporate and all other key social media web sites.

24-7Intouch 2014 – 2016

Clearwater, Florida

Administrative Coordinator - Customer Service

Determined, routed and explained customer service issues and problem to tram leaders for resolution.

Resolved customer inquiries regarding reservations, pricing, cancellations, disputes and refunds.

Used advanced customer service skills via phone, email or chat to resolve issues for a major account (Airbnb) between host and guest by upholding policy and issuing credits.

Built and maintained customer rapport, trust and loyalty.

At own discretion, awarded coupons and other discount materials to customers.

Excellent and consistent customer satisfaction ratings and reviews.

Penguin Group, Book Publisher, 1999 - 2012

Claims Researcher

East Rutherford, New Jersey

Coordinated with internal customers to ensure timely delivery of books to buyers.

Resolved discount, pricing, shortage, and return discrepancies for major distributors i.e., Barnes & Noble, Baker & Taylor, and Ingram through researching company policy and warehouse data.

Researched and validated client claims for promotional discounts.

Wrote all customer correspondence regarding denials of promotional claims and credits for extra product returned.

Reviewed product damage claims and determined carrier/warehouse responsibility to reimburse clients for damaged goods.

Education

B.A. Journalistic Studies/English University of Massachusetts, Amherst

Contact this candidate