Customer Service Software Engineer

Vasanth Kumar Damodharan

Software Engineer

Email: *******.**********@*****.***

Mobile: +91-702*******

Associate Consultant Siebel CRM with over 3.8 years of IT Experience

Worked on analysis, development, and implementation of applications in Siebel 7.8

Expertise in developing solutions using SQL/PLSQL Packages and Procedures.

Worked on Siebel Development whenever the changes are needed by the client.

Good Understanding on Siebel EIM, Siebel Configuration, Shell Script and JAVA Script.

Work experience on using SQL LOADER to import the data from files to tables and also export the data from Databases and send through interfaces to SFDC.

Extensive experience in TOAD, SQL Developer and SQL*Loader.

Having good functional knowledge in Siebel tools, UNIX jobs, and EIM jobs.

I have also worked on migrating the sales application from Siebel to SFDC.

Worked on Job monitoring and also fixed all kinds of jobs when it is abended.

TECHNICAL SKILLS

ERP : Siebel Application 7.8, Siebel EIM, EAI, Workflow Manager,

Data Modelling, Web services and Siebel VB

Verticals : Siebel Service, Sales and Call center

Languages Known : SQL, PL/SQL, Unix Shell script, Java Script

GUI Tools : Siebel 7.8

Development Tools & Utilities: SQL Developer, Siebel Tools, TODD, Putty, Remedy and FTP.

Recent Trainings

1

Siebel Admin

2

EIM

3

PL/SQL

4

Work Flows

PROFESSIONAL EXPERIENCE

*Worked as a Software Engineer with Wipro Technologies Bangalore from November 2012 to 26 July 16.

*worked as support technician with kickstart innovations coimbatore from October 2016 to august 2017

PROJECTS

*Pitney Bowes

Independent Shipping System Development Team

Team Size:

10

Duration:

February 2013 to Sep 2015

Type of project

Siebel support and Development project

Overview of Project:

Pitney Bowes Inc. (PBI), headquartered at Stamford, Connecticut is a $4.6 billion global provider of integrated mail, messaging and document management solutions. Global Mailing System (GMS) division includes sale, rental and financing of mail finishing, mail creation and shipping equipment, related supplies and services, presort mail services, postal payment solutions and software.

PBI started Customer Relationship Management initiative to provide enhanced customer service. Currently CRM division caters to following three areas: Customer Care, Field Sales and Customer Service.

Major Functionalities:

*Customer Management

*Opportunity Management

*Activity Management

*Asset Management

*Service Request

*Entitlements

*Product Management

*Territory Management

*User Administration

*Group Administration

*Accounts

ROLES AND RESPONSIBILITIES

* Playing the Role of Siebel Developer in the team.

* The role involves deep understanding of Siebel entities as well as client business processes.

*Use Siebel Tools to modify applets, views, and screens to meet client requirements.

*Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic), Toggles and Drilldowns.

*Using EIM all the activities has been performed like import, export, merge, delete and update.

*Written jobs for taking the report and exporting to meet the business requirements.

*Worked on the interface between Siebel & other applications to accomplish the business needs.

* Working on EIM requirements which required Enhancement depending upon Business requirement.

* Working extensively on EIM data loads and Data remediation involving creation of new scripts depending upon Business requirement.

* Involved in Preparation of Control files and Loading Data from CSV files to staging tables through SQL Loader.

*Worked on various aspects of Siebel Application like visibility rules based on positions and responsibilities, Workflows, variousSiebelconstructs like MVG applets, pick lists, Applets, Views, various Navigation methods.

* Involved in data cleansing for removing invalid data and minimize the errors in EIM process

* Involved in creation of IFB Files. Updating the IFB files based on the specific requirements

* Performing Data Loads using EIM Loading and updating the Key Entities like Customers, Addresses, Customer Address relationships, Product prices, List of Values, Service requests in base tables using EIM.

* Involved in pre-EIM process for trouble shooting the issues if any error occurs in the process using the validation scripts.

* Involved in post-EIM process for trouble shooting the issues if any error occurs in the process by populating the Error flags, Trace flags and SQL Trace flags and verify the results, re run the batches for the failed records.

* Involved in exporting the condition based data from the Siebel base tables to Interface tables as per the business requirements using EIM process.

* Involved in automating the purging of Audit Trail data according to the business requirements.

* Worked on the performance issues & Ensure work is in line with Siebel Best Practices.

* Generated SQL queries to extract the data for reporting.

* Expertise in fine tuning the queries and make necessary changes for optimization and performance.

* API is nothing but Application Program Interface. The one page Service Request (SR) summary allows user to view all of the activities of a Siebel SR on a single web page rather than clicking on each activity and reading it separately. The one page SR summary provided functionality that adds in the information from all user-generated activities to a single web page. The web page excludes automatically-generated context’.

* Created New Business Object, Business Components, Link, Integration Object

* According to the Requirement created the fields used by the API application.

* Identified and fixed many issues related to Service modules like Accounts, Opportunities, Contacts, Service Request, Activities, Positions etc.

*Prepared web services (Siebel EAI) for Data migration process to send the data to SFDC systems.

*Monitored every Inbound or Outbound web services (Siebel EAI) to make sure that the data are reaching the vendor system in time.

*Responsible for creating loyalty members and assigning the position, responsibilities and role especially for testing purpose.

*Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the Technical Implementation.

*Responsible for monitoring batch files, inbound and outbound generated periodically.

*Worked with the Production support team to resolve the issues and with the implementation teams for successful SRF fixes on Test and production environments.

*Hyundai

Team Size

15

Duration

Sep 2015 to July 2016

Type of project

Siebel Development project

ROLES AND RESPONSIBILITIES

*Playing the Role of Siebel Developer in the team.

*Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.

*Use Siebel Tools to modify applets, views, and screens to meet client requirements.

*Interacted with the Business Requirements and the design team and prepared the Low Level Design documentation studying the High Level Design documents implementing Account, Contact and Activity management modules.

*Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.

*Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.

*Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic), Toggles and Drilldowns.

*Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel Java Script and VB Script as alternative to configuration extending the functionality.

*Created Applets, Views, Screens, Business components, Business objects, Links, Joins, Tables based on the Business requirements.

*In this project have worked on Siebel Automotive Application and configured the screens and views as per the business requirements.

*Along with development has been worked on testing team to fix the bugs which were occurred in the post testing release to meet the client requirement.

*Have got appreciation from the clients for developing the requirement on time.

Languages:

SQL, PL/SQL, VB Script, Shell Script, Java Script

Operating Systems:

Windows,Unix

Database:

Siebel

Software:

Oracle

Tools:

Toad, Sql Developer, Siebel Tools, Putty, FTP.

EDUCATION

Degree/Qualification

Institution Name

Year of passing

Percentage

MSc. Computer Science

Sri Krishna Arts and Science College

2012

73.15%

BSc. Electronics and Communication

Sri Ramakrishna Mission Vidyalaya college of Arts and Science

2009

64.82%

Higher Secondary

ABC Matric Higher Secondary School

2006

67%

SSLC

Sri Ramakrishna Matric Higher Secondary School

2004

64.4%

Personal Profile

Father’s Name : Damodharan. P (Late)

Mother’s Name : Sagunthala Mani. D

Date of Birth : 13-Aug-1989

Nationality : Indian

Marital Status : Single

Sex : Male

Language Proficiency : English & Tamil.

Strengths

Being a part of various activities during my studies and work places has helped me to develop my communication and inter-personal skill.

I' am a quick learner, a hard worker and a self motivator.

Commitment on the work.

My greatest strength is my faith which increases my accountability and sincerity.

Declaration

I, Vasanth Kumar Damodharan do hereby confirm that the information given above is true to the best of my knowledge.

Date :

Place : Coimbatore

Contact this candidate