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Customer Service Administrative Assistant

Gastonia, North Carolina, United States
January 30, 2018

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****-* ****** *****, ********, NC 28054

Home: 704-***-****

Professional Summary

Works well independently and with teams to support project relevant initiatives

Manage calendars daily to ensure operations run smooth and avoid schedule conflicts

Organize meetings and logistics adhering to budget requirements

MS Office Proficient and Intermediate MS SharePoint database management

85+ WPM typing speed

Professional etiquette and pleasant demeanor

Excellent organizational and communication skills

Applies critical thinking at all times and adapts well to ever-changing needs Professional Work History

Senior Administrative Assistant III 06/2011 to Current Bank of America – Charlotte, NC

Bank of America/Pioneer - Temporary Agency, 2009 to 2011 Bank of America/Adecco - Temporary Agency, 2008 to 2009

Coordinate meeting logistics for Executives, their direct reporting associates and business partners

Streamline the on-boarding and separation processes for department managers

Point of Contact (SPOC) for systems access, monitor and approve access on behalf of several hierarchies, ensure compliance reporting and access profiling, manage associate transfers and confirm compliance needs are within corporate standards

Effective problem-solver. Able to forecast and eliminate potential conflicts while maintaining confidentially for corporate, personnel and research matters

Maintain conflict-free schedules, expense reports and invoice processing for several Executives and produce external vendor payments

Thoroughly secure Domestic and International travel requirements Receptionist and Payroll Compliance Administrator 01/2005 to 01/2007 Ettain Group, Inc. – Charlotte, NC

Direct contact for program managers, human resources, payroll, procurement and accounting groups

Addressed resolutions to employee reporting discrepancies

Oversaw resources were properly charged in accordance with contractual and corporate requirements

Meticulously analyzed and approved all timesheets resulting in 100% accuracy

Managed an internal database for new hires while maintaining confidentiality of employee information

Compiled weekly status reports for management

Pleasantly greeted and directed visitors to adequate personnel and provided excellent customer service to senior management and internal associates

Educational Summary

Coursework in Business Administration at North Carolina Agricultural and Technical State Universality in Greensboro, NC 1993 – 1994. Additional coursework, Pfeiffer University - Charlotte, NC, 1998 – 2001. Professional Awards and Affiliations

Bank of America Platinum Award in 2012 and Bronze Award in 2015 Bank of America Charlotte LEAD Council Member

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