Office Supervisor
Resume:
David Reed
Office Supervisor
Toronto, ON, M6H 3C1
************@*******.***
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Profile
Experienced office supervisor and administrator, with both non-profit and commercial experience. Background in purchase ledger, credit control and purchasing provides a wealth of understanding in many facets of administration. Considerable experience in team leadership. Master’s degree graduate with excellent knowledge retention and comprehension of data. UK-born permanent resident of Canada.
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Experience
City Sightseeing Toronto / O ffice Supervisor
September 2016 - Present, Toronto, ON
Successfully trained all evening staff members, including other supervisors. Worked with Administration Manager to migrate paper-based cash-out system to Google Sheets. Responsible for coordination and dispatch of city buses, Niagara buses and shuttles. Dispute resolution and handling of customer complaints, with sole responsibility for such decisions during the evening hours. Balancing of float and petty cash, tasked with following up on any discrepancies.
City Sightseeing Toronto / T our Office Ambassador April 2016 - September 2016, Toronto, ON
Managed customer queries online, in person and by telephone. Promoted and sold tour products. Dispatched company drivers to pick-up locations. Coordinated passenger connection between bus and boat tours. Prepared and sent reports via Microsoft Excel and Access. Redeemed confirmation numbers called in by tour guides and sales agents. Balanced sales staff at the end of their shifts. Prepared and assigned equipment and floats to sales staff. Covered for supervisory duties whenever necessary. Anglitemp / A dministrative Assistant
September 2014 - October 2015, North Shields, UK
All Sage 50 purchase ledger, sales ledger and credit control for the company. Purchased all stock for the factory. Administrative, purchasing and operational support for the Operations Director. IT contact for both BNT and Anglitemp. Relationship management with customers and suppliers. Sourced new suppliers and evaluated the most favourable solutions to company requirements.
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Education
University of York / M A International Political
Economy
October 2011 - September 2012, York, UK
● Completed dissertation: “Dynamics of Cooperation in International Political Economy: An Analysis of the Sino-Russian Case.”
● Member of Politics Society
Northumbria University / BA (Hons) European &
International Politics
September 2006 - June 2009, Newcastle-upon-Tyne, UK
● Completed dissertation: “An Analysis of Anglo-American Relations: A Special Relationship?”
● Served as Course Representative.
● Studied abroad at Clarkson University (Potsdam, NY, USA) ᅳ
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Skills
● Microsoft Office (Word, Excel, Powerpoint, Outlook, Access)
● Google Apps (Docs, Sheets, Slides, Drive)
● Productivity software (Slack, Asana)
● Financial and sales administration software (Moneris, Cardpointe, Palisis)
● Leadership, team management, employee relationships
● Conflict and dispute resolution, customer, supplier and stakeholder relations
● Extensive academic and political research skills
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