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Customer Service Sales

Norwalk, California, United States
January 30, 2018

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Jessica Quinteros

Phone: 310-***-****


Seeking an entry-level position in Marketing and Merchandising to utilizing my communication skills combined with my Associate of Science inFashion Marketing and Merchandising.

Professional Experience

Mary Kay 2017 - Present

Independent Beauty Consultant

Helping women/men look their best by selling Mary Kay skincare, body care, fragrances and cosmetics. Offering Free Facials and Make-Up Try-Outs. Also, help women/men whom is interested in starting their own business with Mary Kay.

Urban Expressions Inc. 2015 - 2017

Sales and Production Assistant

Brands - Urban Expressions, Mode Luxe, and Sol and Solene. Setting up showroom for Sales meetings/organizing in a daily basis. Sending/receiving emails to buyers, emailing photos to buys of handbags samples. Checking in samples from China that are for buyers - TOPS, Photos, Buyers Brand photo samples. Checking is there is any wrong or damage to handbag. Logging in samples that need to be shipped out to Buyers. After that email buyers with images/styles/colors/pieces of everything that is being shipped to them. Trade Shows organize and pack boxes of selected handbags for trade shows and ship them a certain date. on a daily basis check/track orders for buyers on the Chain WIP, to keep myself inform and provide buyers/manager with dates/quantities/colors and that everything is correct and on time. Every Wednesday attend a WIP meeting with Production/Shipping Dept to see that everything is being shipped on time and there's no delays on anything that coming from China or shipping to buyers. Enter orders for buyers into Visual program every day and then add them to the WIP. Send out swatch cards to buyers to selected a new materials for a new handbag. Work with Accounting Dept when having to revise/approve of any charges from buyers, also revise price changes that we’ve approved for buyers. Create new forms for New Buyers and get them approved and signed by Manager. Would also work with our New York showroom Sales Rep, I would also providing all of the above that I would do for my manage to our NY Rep.

Priority Business Agency – COMMERCE, CA 2013 - 2015

Receptionist - Modernica

Managing a high volume of calls for Accounting, Props and Customer Services Depts. Sending out mail and receiving mail to sort and to log-in. Ordering supplies for all the departments. I will help Props Department, with their paper work that needs to be filled out before renting any items. Therefore, I send the documents to their clients. Helping Customer Service Dept. by entering orders to their Data for their online sales, also making sure if we need any updates on the website. Managing Human Resources employees Termination, Attendance, Promotion updates, Setting-Up the new hire package.


Receptionist 2007 – 2012

Managed the front desks by answering the telephones, screening and directing calls,greeting visitors, making copies, preparing and ordering office supplies, receiving and sorting mail and deliveries. Plus other things that I've did beside as a Receptionist was helping PR/Marketing dept. with having photo shoots and choosing models for the look books. When look books were ready, then I'll start making packages of look books to start mailing them out. I would organize their closet, so when particular people would come and try on some jeans for personal use or shows. For, the Design department I would create labels for their samples and order them certain supplies for their dept.


Office Assistant 2006 – 2007

Attended to clients by receiving customs documents, entering data to transmit for customs to clear, filing documents, answering multiple phone lines, and helping messengers.


Fax Operator/Office Aide 2005 – 2006

Assisted the office secretariesand attorneys, distributed files to the corresponding recipient

answeringcalls and taking messages for the service center.


Bilingual: Spanish / English

Mac/PC: Word, Power Point, Excel, Outlook

Customer service

Marketing / Advertising



Planning events


Social Media

School Courses

3-D Visual Merchandising I/II using Photoshop and Illustrator to develop a solid foundation of space planning fundamentals, also principles of store design with an emphasis on psychological motivation

Sales Promotion preparing a sales and promotion package to market and sales that targets and positioned to reach the goal of generating sales.

Inventory & Stock Control stock control and managing open-to-buys using computer spreadsheets for data analysis.

Introduction to Fashion Marketing researching and development to market distribution andways in which world events and cultural assumptions influence marketing.

Fashion Show Production responsible for all aspects of the production and management of the show.


The Art Institute of California – Hollywood – Los Angeles, CA Dec 2012

Associate of Science inFashion Marketing and Merchandising

United Education Institute - HUNGTINGTON PARK, CA June2005Business Office Administration, Certificate

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