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Manager Assistant

Denham Springs, Louisiana, United States
January 29, 2018

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Melissa A. Capone

**** ******* **., ***. ****

Denham Springs, LA 70726

Home: 225-***-****; Cell: 917-***-****


Work Experience:

*/** – 10/17 Catholic Charities of Fulton & Montgomery/Otsego, Delaware & Schoharie Counties -

Amsterdam, NY

Senior Program Coordinator/Case Manager – Dispute Resolution Center

Sat in Family Court and City Courts, and mediate any cases referred by the Court

Performed intakes on cases referred, either in court or via the telephone

Scheduleed mediation sessions between parties and volunteer mediators

Logged cases in Log Book and Unified Court System database

Attended trainings and conferences pertaining to Alternative Dispute Resolution

Performed outreach within the counties served

Created flyers/advertisements for upcoming trainings/workshops we sponsor

Assisted in planning trainings and events we sponsor

Participated in wellness days and other tabling events at local schools and for other agencies

Conducted presentations about our program and conducted trainings/workshops on Alternative Dispute Resolution, Communication and Listening Skills, Anger Management, etc.

Assisted in various projects regarding our program

Assisted in managing Volunteer Mediator pool

Assisted in writing grants to establish funding for our program and trainings

Coordinated Begin Again program for juvenile offenders through the Probation Department

11/05 – 9/07 L’Oreal USA - New York, NY

Administrative/Project Assistant, US Marketing – SoftSheen-Carson

Assisted in planning and participating in various events and projects

Traveled for various events

Maintained working relationships with outside vendors for events and projects

Ordered product and supplies for product closet, conference room and events

Kept tract of calendars, made travel arrangements, prepared expense reports

Managed product closets for both Domestic and Global Marketing

Set-up meetings, both internally and externally

Ordered food for meetings and assisted in preparation for meetings

Edited PowerPoint presentations

6/99 – 11/05 Edwards, Angell, Palmer & Dodge, LLP - New York, NY

Legal Assistant (for partner, associate and paralegals)

Typed correspondence and prepared legal documents

Took dictation and transcribed documents

Maintained appointment calendars and made travel arrangements

Screened and transferred telephone calls

Opened and distributed mail

Prepared invoices, entered time, prepared expense reports and saw to other billing matters

Assisted with overflow work and covered reception desk when needed

When asked, trained/assisted other staff members in various applications

1/99 – 6/99 Michael J. Hanft, Esquire - Carlisle, PA

Legal Secretary/Office Manager

Prepared legal documents and typed correspondence

Took dictation and transcribed documents

Maintained office supply inventories and appointment calendars

Screened phone calls and visitors

Opened and distributed mail and attended to clients

Assisted paralegal with various duties dealing with Real Estate and Estate Planning

Filed legal documents with the Court

Skills: Microsoft Windows (Word, Excel, PowerPoint, Access, Outlook), PC Docs, CMS Open, WordPerfect, PC Law Jr for Windows, Internet, DRCMS database


Type approximately 75+ WPM

Education: Dickinson College, Carlisle, PA

Bachelor of Arts in Political Science, May 1998

Concentration in Dramatic Arts

Training CommunityCommunity Mediation; Custody/Visitation Mediation; Elder Care Mediation; Parent/Teen Mediation; PINS Mediation; Group Facilitation; Communicating with Diplomacy & Professionalism; Suicide Mediation; Custody/Visitation Mediation; Elder Care Mediation; Parent/Teen Mediation; PINS Mediation; Group Facilitation; Communicating with Diplomacy & Professionalism; Suicide Altertness; One Party Session Mediation; Mediating with Time Constraints; Cultural Humility; Restorative Justice; Mandated Reporter

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