Customer Service Representative

Wendy J. Regisford

Far Rockaway 917-***-****

Queens, NY 11691 ******@*******.***

CUSTOMER SERVICE PROFESSIONAL

Executive leader in customer service with expertise in all facets of ensuring client satisfaction, utilizing superior communication, organization, and multi-tasking skills to execute various functions with established, often demanding, deadlines. Skilled in collaborating with all members of the organization, including senior-level executives, to achieve business and financial objectives. Equipped with ability to develop and implement improved processes to optimize operations. Thrives in fast-paced, complex environments, overcoming challenges and exceeding expectations.

Areas of Expertise

Timeline Management

Operational Effectiveness

Strategic Communication

Customer Tracking

Propriety Information Management

Brand Development

Documentation & Reporting

Superior Phone Etiquette

Office Management

Solution Development

Process Improvement

Microsoft Office Suite

Professional Experience

VERIZON COMMUNICATIONS, Brooklyn, NY

Telecommunication Associate Dispatcher, 2005 – 2015

Managed and processed dispatched form requests from managers and technicians for residential and business customers, executing all tasks accurately and quickly to enhance business operations.

Responsibly maintained call logs, closed out work orders, and updated time sheets.

Executed extensive testing on landlines via company software to identify and rectify issues.

Provided superior customer service, communicating effectively to ensure satisfaction.

Customer Service Representative, 1980- 2005

Processed orders and ensured accuracy of information, distributing and documenting as appropriate.

Developed, established, and maintained tracking spreadsheet via Excel to effectively document work, in turn monitoring business operations.

Liaised between customers and businesses to ensure optimal quality of service.

Coordinated and supervised installations, upgrades, disconnections, and relocations of new and existing clients.

Collaborated effectively throughout the organization, communicating with upper management, answering calls quickly and effectively, and maintaining professionalism while working under demanding deadlines.

Education & Training

Associate of Applied Science, Telecommunication

Queens Borough Community College, Bayside Queens, NY

Associate of Applied Science, Business Marketing and Sales

New York Technical College, Brooklyn, NY

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