Customer Service Manager

Brittany Brock

Baton Rouge, LA ***** ************@*****.*** - 225-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Relations Representative

Rehire - October 2016 to Present

•Outbound and inbound calls for collection in accordance with all company policies, procedures and guidelines as well as Federal, State, and local laws and regulations • Perform skip tracing and establish contact with customers

•Negotiate payoffs, settlements, and payment programs according to company guidelines

•Collect on accounts to bring accounts current

•Meet or exceed company performance standards in accordance to the established monthly goals

Customer Service Representative

CRESCENT BANK AND TRUST - January 2016 to June 2016

Accounting Clerk/Teller

EAST BATON ROUGE TEACHER'S FEDERAL CREDIT UNION - Baton Rouge, LA - December 2013 to November 2015

•Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

•Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

•Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

•Reconcile or note and report discrepancies found in records.

•Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

•Reviewed and matched invoices.

•Processed invoices and generated checks.

•Verified and processed employee expense reports.

•Communicated with vendors.

•Researched invoice discrepancies.

•Monitored payment status of accounts.

•Assisted with month end closures.

Teller I

CAPITAL ONE BANK - Baton Rouge, LA - March 2012 to February 2013

•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

•Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

•Prepare and verify cashier's checks.

•Sort and file deposit slips and checks.

•Identify transaction mistakes when debits and credits do not balance.

•Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Manager

CASH TYME - Baton Rouge, LA - October 2011 to February 2012

•Meet with applicants to obtain information for loan applications and to answer questions about the process.

•Review loan agreements to ensure that they are complete and accurate according to policy.

•Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

•Compute payment schedules.

•Analyze potential loan markets and develop referral networks to locate prospects for loans.

•Negotiate payment arrangements with customers who have delinquent loans.

•Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

•Prepare schedules

•Coach and Develop Employees

•Scheduling candidates, interviewing, recruiting

Assistant Manager

EASY MONEY GROUP - Baton Rouge, LA - May 2011 to October 2011

•Meet with applicants to obtain information for loan applications and to answer questions about the process.

•Review loan agreements to ensure that they are complete and accurate according to policy.

•Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

•Compute payment schedules.

•Analyze potential loan markets and develop referral networks to locate prospects for loans.

•Negotiate payment arrangements with customers who have delinquent loans.

•Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

•Assist Branch manager with interviewing

EDUCATION

Bachelor of Science in Business/ HUMAN RESOURCE MANAGEMENT CONCENTRATION

University of Phoenix - Baton Rouge, LA

July 2017

Walker High School - Baton Rouge, LA

May 2008

ADDITIONAL INFORMATION

•Team Player

•Flexible

•Communicate Effectively

•Problem Solver

•Creative Thinker

Contact this candidate