Service Customer

David O Mason, Jr.

***** ******* *****

Gainesville, VA 20155

Cell Phone: 571-***-****

Email Address: ***********@*****.***

Job Objectives:

To work for an organization that utilizes my professional knowledge, experience and skills that will enhance the company’s mission, goals and productivity. To establish obtainable benchmarks that result successfully.

Duties:

9/2016 to 8/2017: Sales Associate, Honda of Tysons Corner, 1580 Spring Hill Road, Vienna, VA 22182. Mr. Tony Veal, Used Car Manager, 703-***-****)

Responsible to comprehend every Honda type and their feature and functions that’s offered. Ability to meet and greet customers, and find out what type of vehicle they were looking for their must haves in the vehicle also determine if they want a new or used vehicle. To be able to tell the customer the differences per vehicle and their technology, and special safety features.

Once determined, review our inventory list and try to find the vehicle they want, and then land them on that vehicle. The customer is taken for test drive and shown the new technology Honda has to offer. Moreover, responsible to sale additions products such as Extended Warranties, Prima Plate, Dent Shield, and Tire and Rim Repair.

My job is to give the customer professional service though out his or her buying experience. To have the expertise to process all paper work within a timely manner. To make sure the vehicle has been washed and vacuumed, and topped off with fuel. Once purchase is completed and the customer comes out of finance, responsible to put on new tags on the vehicle, and answer any questions pertaining to their new vehicle. I complete this process by doing follow up calls the next day and five days later.

Duties:

9/2014 to 5 /2016: Support Service Assistant, (NVT Staffing), Farm Credit Administration (FCA), 1501 Farm Credit Drive, McLean, VA 22102. (Mr. Edward Fulmore, Supervisor, 703-***-****)

Receive, sort, collect, processes and distributes all incoming and outgoing U. S. Mail, inter agency mail and other messenger mail. Operate automated mail processing equipment, utilizing electronic postage metering systems, electronic scales, mail management accounting systems, and other postal systems and equipment.

Provide consolidated and contracted mail services for United Parcel Service (UPS), and some Federal Express (FEDEX) services. Utilize Online Courier Service (LASERSHIP) for important documentation to be sent and tracked going to Capitol Hill in Washington D.C.

Maintain appropriate records regarding postage, registered mail, certified mail, parcels and mail requiring special handling. Package, labels and ship items by U. S. Postal Service and commercial sources, including express and air express. Also, utilized SC Logic Software for tracking all incoming parcels coming into the Mail Center, and have a hand held device with stylus for customers to sign for incoming parcels.

Responsible for reconciling deliveries documentation i.e., UPS, FEDEX, GSA and outside vendors, i.e., Staples, Office Depot, etc. Receiving packaged invoices of approved Purchase Order and Requisitions of purchase goods. Ensure goods are delivered undamaged and in proper quantity before authorizing acceptance to the mail center. If there are discrepancies, immediately report to my Supervisor or Procurement Agent/Officer.

Assist in Duplications, by processing all work orders, making copies utilizing large volume copier machines, Toshiba Black and White or Toshiba Color Printers for Agencies’ reports. Utilize additional machines for folding, cutting, binding and laminating for small or large projects.

Receive and maintain receipts, storage, documentation and reporting of supplies and miscellaneous administrative services. Assist with regular reports regarding updated to supplies usage of expenditures. Maintain and distribute Code of Federal Regulations to staff.

Supervisor for weekly and monthly mail center reports. Perform all other related mail center task and/or duties assigned. Assist in maintaining Preventive Maintenance Service (PMS) on company vehicle, by checking fluid levels, belts, lights and trip card.

Maintain supplies for self-service supply room and mail centers storage room by stocking and ordering supplies utilizing GSA supply system. Maintain all agencies’ ink inventory for HP, Xerox and Toshiba Machines are fully stocked and maintain their accountability.

Utilizing excellent customer service to receive and screened all telephone calls and visitors to the mail center. Exercising maximum tack, diplomacy and judgment along with a comprehensive knowledge of the mail center Supervisor’s responsibilities to FCA’s supportive mission. Coordinates and presents executive level of administrative duties, clerical and office automation support utilizing a variety of software methods and applications.

Duties:

10/2003 to 3/2010, Command’s Award Program Manager; GS-303-07; Department of Defense (DOD)/NNMC, 8901 Wisconsin Avenue, Bethesda MD.

Support the Command Secretariat, Directorate, and the Commander of National Naval Medical Center by managing an effective program that promptly recognizes the efforts of Active Duty, Reserve, Government Service and Contract personnel.

Establish and maintain an effective liaison with senior members of the Navy District Washington, Central Navy Operations and the Secretary Navy Offices in order to identify areas in need of improvement and initiate innovative solutions that benefit all personnel serving in, or working for the United States Armed Forces.

Sole administrator for a software package that educates leadership teams on all administrative factors necessary to properly recognize the dedicated efforts of superior performing personnel. Maintain up-to-date information regarding the level of awards granted for Active Duty and Reserve personnel and monetary values and/or cash equivalent of entitlements for civilian Government Service (GS) and Department of Defense (DOD) employees, and report the status of these awards to appropriate levels of personnel.

Responsible as a Command’s representative for all subject related matters and updates. This includes changes of Navy administrative instructions, prototyping and implementation of new applications that have improved similar programs throughout the Armed Forces, new reference materials that becomes available to educate Navy and government leadership at all levels and the development of effective Process Improvement Plans.

Responsible for frequent coordination with all military and civilian personnel attached to the Command and it’s tenant commands, Navy agencies, Command Detachments, and other federal agencies in coordinating project activities, gathering and providing information concerning personal and unit award recommendation statuses and protocol updates.

Assist the Command’s Secretary of the Development of statistical data and briefing materials for presentation to higher authorities, including the Command and Executive Office of NNMC, Board of Directors (BOD), Command Comptroller and visiting officials of the Inspector General and Joint Commission for the Accreditation of Healthcare Organizations inspection and survey teams on a wide variety of information not limited to Equal Opportunity, the utilization of equitable recognition protocols, financial monetary and distribution.

Work closely with the Career Development section to coordinate weekly Command recognition ceremonies, as well as once in a lifetime retirement ceremonies for service members that have devoted years of dedicated service to the Armed Forces of the United States of America. In support of the above, the incumbent will keep informed of subject related advances, changes and updates and will advise the appropriate leadership of such.

Duties:

10/2002 to 10/2003; Administrative Support Specialist; GS-303-07; DOD/NNMC,

8901 Wisconsin Ave, Bethesda, MD.

Support the Command Secretariat, Directorate, and the Commander of National Naval Medical Center by managing an effective program that promptly recognizes the efforts of Active Duty, Reserve, Government Service and Contract Personnel throughout the East Coast.

Establish and maintain an effective liaison with senior members of the Navy District Washington, Central Navy Operations and the Secretary Navy Offices in order to identify areas in need of improvement and initiate innovative solutions that benefit all personnel serving in, or working for the United States Armed Forces.

Administrator for a software package that educates leadership teams on all administrative factors necessary to properly recognize the dedicated efforts of superior performing personnel. Maintain up-to-date information regarding the level of awards granted for Active Duty and Reserve personnel and monetary values and/or cash equivalent of entitlements for civilian Government Service (GS) and Department of Defense (DOD) employees, and report the status of these awards to appropriate levels of personnel.

Responsible for frequent coordination with all Military and Civilian personnel attached to the Command and it’s tenant commands, Navy agencies, Command Detachments, and other federal agencies in coordinating project activities, gathering and providing information concerning personal and unit award recommendation statuses and protocol updates.

Assist the Command Secretary of the development of statistical data and briefing materials for presentation to higher authorities, including the Command and Executive Office of NNMC, Board of Directors (BOD), Command Comptroller and visiting officials of the Inspector General and Joint Commission for the Accreditation of Healthcare Organizations inspection and survey teams on a wide variety of information not limited to Equal Opportunity, the utilization of equitable recognition protocols, financial monetary and distribution.

Work closely with the Career Development section to coordinate weekly Command recognition ceremonies, as well as once in a lifetime retirement ceremonies for service members that have devoted years of dedicated service to the Armed Forces of the United States of America. In support of the above, the incumbent will keep informed of subject related advances, changes and updates and will advise the appropriate leadership of such.

Duties:

10/2001 to 10/2002; Administrative Support Assistant; GS-303-07; last DOD/NNMC,

8901 Wisconsin Ave, Bethesda MD.

Performed a variety of Human Resources, HR Duties; Assist with Newly Appointed Entrance on Duty, (EOD’s) Orientation. In terms of Thrift Savings Plan (TSP), enrollment, breakdown of their contributions and inter transfer fund during open season. Answered HR questions, concerning Healthcare, Life Insurance, Long-Term Healthcare Insurance Programs. Process Electronic Forms such as Standard Forms (SF), Optional Forms (OF), Office of Personnel Management Forms (OPM), Retirements Insurance, (RI). Processed Civilian Length of Service Awards and Civilians Recognition Awards for Civil Service Members.

Performed a variety of Administrative Duties; Planning, Development, Implementation and Evaluation of Strategies to promote the Recruitment and Retention of Nurses and other hard to fill health, medical or allied sciences positions. Maintain subject matter files and records that relate to the work of the branch. Set up and maintain logs showing the status of actions and correspondence includes all required documents are complete and properly signed.

Responsible for Credentialing newly appointed Nurses, verification of their Licensure, Education and Certifications. Screened reports and messages; utilizing Personal Computer (PC) and their multiple software programs: Microsoft Access, Word, Excel, PowerPoint and Outlook. Comprehend the Delegated Examining Unit (DEU); posting Medical Job Announcement over the Internet.

Duties:

03/2001 to 10/2001; Environmental Protection Specialist; GS-028-07, DOD/NNMC,

8901 Wisconsin Avenue, Bethesda MD.

Responsible for Environmental Compliance Issues for the National Naval Medical Center (including 25 Clinics in the NJ, PA, WV, DE, MD, DC, VA region). My focus was helping the Directorates and its Departments to prepare for their Hazmat Chemical Pre-Inspection. I developed and maintained environmental training and inspection deficiencies and tracked the progress of corrective actions.

Point Of Contact, POC to the Maryland Department of the Environment (MDE), and Certified in Erosion and Sediment Control. I would list the finding of MDE’s Inspector, which consists of on site compliance inspection of all base contract construction sites. Troubleshoot, investigate and resolve problems restricting compliance with Federal, State, local and Navy environmental standards in a health care setting utilizing knowledge of the environmental laws, policies and principles while maintaining familiarity with basic environmental and resource protection practices.

Duties:

06/2000 to 03/2001; Medical Boards Specialist; GS-303-07; DOD/NNMC, 8901 Wisconsin Avenue, Bethesda, MD

Performed all administrative and clerical procedures required to process a medical board report including those for limited duty (LIMDU). These procedures include receiving the medical board report in the rough draft from the contract dictation company; reviewing it and logging it into Medical Board Tracking Application (MBTA), preparing the Convening Authority’s (CA) endorsement and obtaining CA’s signature.

Assisted in making the necessary appointments for further medical evaluation and notified the member’s Command and Personnel Support Detachment (PSD), by message of the stated appointment. Reviewed medical board reports with members to ensure accuracy and advised service members who are getting boarded, their rights and benefits as it’s provided by law.

Duties:

4/1998 to 6/2000; Credentialing Program Assistant; GS-303-07; DOD/NNMC,

8901 Wisconsin Avenue, Bethesda, MD.

Perform a variety of Administrative Duties in Support of the Command’s Credentialing Programs, for Health Care Providers, ie., Physicians and Nurses, LPN’s. Assist in monitoring the Credentials Programs of Annapolis, Paxtuxet River, and Quantico Clinic’s. Responsible all 25 Branch Medical Clinic’s, (BMC’s) and Command’s Radiology, Otolaryngology, (ENT), Military Family Health Center, (MFHC), Occupational Health Center, Emergency Medicine, and (EMAC).

Maintain 405 Individual Credential Files, (ICF’s). Additional duties: Timekeeper for Government Service (GS Staff), Time and Attendance held for over two years. Established and maintained a provider’s Individual Credentials File (ICF) for appropriate individuals entering Department of the Navy/Contract employment for the first time.

Prepare and maintained an ICF on all physician and non-physician HCP providing health care at NNMC. Under direction of the Credentials Coordinator, prepared provider profiles and entered required information concerning education, training and performance into the hospitals computerize Automated Quality of Care Evaluation Support System (AQCESS) and the departmental database established within AQCESS.

As Custodian of Individual Credentials Files, Responsible that only designated personnel had access to credentials files and that non-material was inserted or removed without approval of Commander and Chairman of Credentials Committee. Established and maintained suspense system to assure timely receipt and distribution of evaluation and related documents. Serve as Primary Point of Contact for administrative requirements and procedures, involving credentialing actions. Served as a authoritative resource and assistant to Commander, and Chairman, Credentials Committee on credentialing requirements and procedures for the Medical Treatment Facility (MTF), credentialing program. I coordinated and prepared After Actions Reports, etc., relating to the program.

Provide assistance and support to the Quality Assurance Management Program. Conducted periodical screenings and to purge any additional information to the individual files, in accordance with SECNAV, BUMED and NNMC directives. Responsible for verifying that all designated health care providers received and maintained a valid, current license in accordance with governing regulation.

Ensured delineation of clinical privileges was clearly defined in writing to the health care provider. Screened each file and prepared the necessary documentation for review by practitioner and other required personnel. Maintained contact with educational institutions and state licensing agencies throughout the United States, civilian and military hospitals, in the U.S. and overseas, professional associations, specialty boards and appropriate staff offices and Education Council of Foreign Medical Graduates (ECFMG).

Duties:

04/1995 to 04/1998; Obstetrics and Gynecology, OB/GYN Department, GS-303-07; DOD/NNMC, 8901 Wisconsin Avenue, Bethesda, MD

Responsibilities to check Patients’ Eligibility for third party insurance, and process additional insurance carriers. Making sure all information is current and up to date in the Composite Healthcare System, CHCS. Check In at either the Front Desk and or the Appointment Office to book appointments telephonically for Newly OB Orientation, OB First Appointment, OB Follow Ups, Complicated OB, GYN Appointment, In Vetro Fertilization (IVF), Appointment.

Responsible for Coding Patients Healthcare Records through ICD9/10 for the Treatment the patients were treated for.

Computer and Relevant Skills:

Excellent commutation skills, verbal and written.

Proficient computer skills utilizing personal computer a variety of software packages, i.e., MS Word, Office, Excel, Access, Outlook, Share-Point, Power-Point, Windows 7/10, Instant Messages, Tex Messages.

Ability to interpret and apply established directives, regulations to provide guidance and advisory information.

Ability to comprehend the purpose, goals of a specific program.

Extensive knowledge and skills in working with team members and/or independently take ownership and execute projects and tasks in a timely manner.

Achievements & Recognition:

Acknowledge by Department Supervisor, for providing Excellent Customer Service and Support to the Command’s Military Service Members and Civilian Personnel for processing Recipient Awards, Certificates and Medals for the various departments throughout the Command 6/2009.

Top Secret Security Clearance Held: 1983 to 1992

US Army, Active Duty Military Service: 5 / 1980 to 5 /1992

(Regular Army, RA) Basic Training, Fort Leonard Wood, Mo. (6 Weeks 1980)

AIT, Apprenticeship Graphic Illustrator Course, Community College of the Air Force, Lowry AFB, Denver, CO (12 Weeks 1980)

1/87 Mechanized/Infantry, Baumholder, Germany, (2 Years 1982)

CONUS, Intelligent School Graphic Department, Fort Devens, MA (2 Years 1984)

(US Army Reserve) USAR Control Group (Reinforcement) RCPAC, St. Louis, MO (Illustrator 3 to 8/1985).

Reinstated in RA, Fort Dix, NJ. Basic Issue ( 1 Week 11- 1985)

AIT, Fort Monmouth, NJ Chaplain Assistant Course, (8 Weeks 1986)

Ramstein Air Force Base, Germany, HHC 260 Air Defense Artillery, (2.5 Years 1988)

Primary Leadership Development Course, Landstulh Germany, (PLDC), (4 Weeks 1988)

Pirmasens Community Chapel, Germany, (3 Years 1989-1991)

Chaplain’s Assistant Non-Appropriated Fund Course, 1 Week (1989)

Non-Commission Officer Development Course (BNOC), Fort Monmouth NJ (5 Weeks 1991)

CONUS, Chaplain’s Office, Fort Leonard Wood, MO (1991 to 5/1992)

Additional Training:

Privacy Act and HIPAA Operational Training, (2/2010)

Timecard Approver, (4/2009)

MS Windows 10, (5/2016

Top Secret Security Clearance, (TSSI), Held: (1983 to 1992)

General Clearance, Held at FCA from 2014 to 2016

Secret Clearance, Applied 12/2017 w/Adjudicator

Largo Senior High School: (Graduated 1979)

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