Manager Customer Service

David A. Pomeroy P: 757-***-**** E: *********@*****.***

District Manager with 20+ years of experience working within various industries. Expert in directing the daily operations of multimillion dollar stores by managing budgets of up to $7M and up to $300K in inventory, training and developing 600+ staff members and building and maintaining relationships with customers to increase the customer retention rate. Track-record of increasing employee efficiently and productivity and exceeding company goals.

Staff Training Methods

Budgeting & Forecasting

Contract Negotiation

Employee Efficiency

Customer Retention

Staff Development

Employee Productivity

Customer Service

Inventory Management

ABM INDUSTRIES, Virginia Beach, VA Sep 2012 – Present

District Manager

Key Accomplishments:

Spearhead the management of 40 facilities to ensure company goals and objectives are consistently reached each month

Train and develop 250+ staff members by utilizing training materials created by the human resource department, increasing employee efficiency and productivity year over year

Oversee the management of a $6.5M budget to confirm that company funds were properly distributed each year

Directed the management of $250K worth of inventory by maintaining a database containing specific equipment information

Conferred with customers to negotiate and discuss contract requirements to maximize the chances of accurately completing projects and the customer retention and expansion rate

JANITORIAL SERVICES, INC., Valley View, OH Feb 2007 – Jun 2012

General Manager

Key Accomplishments:

Led the management of up to 45 facilities while consistently adhering to all of the company rules and regulations

Supervised an annual budget of $7M by reviewing and analyzing various financial documents to identify any discrepancies

Coached and trained a total of over 600 managers and hourly team members both directly and indirectly how to complete tasks in order to increase employee efficiency and productivity

Controlled up to $300K worth of inventory by identifying and analyzing how to maximize the use of equipment to complete projects

LAKESIDE BUILDING MAINTENANCE, Cleveland, OH Feb 1998 – Feb 2007

Vice President of Operations

Key Accomplishments:

Oversaw the management of 18 facilities to ensure that the sales goals for each location were met each month

Educated 225 team members on company policies and procedures through various different training materials

Oversaw the management of a $5.5M budget by reviewing financial documents to confirm that funds were properly dispersed per the company rules

Directed the management of $200K worth of inventory by ensuring that specific equipment and supplies were available for projects

THE GALBREATH COMPANY, Cleveland, OH Jul 1989 – Jan 1998

Housekeeping Director Jul 1990 – Jan 1998

Operations Manager Jul 1990 – Jan 1998

Housekeeping Manager Jul 1989 – Jan 1990

Clarion University of Pennsylvania Bachelor of Science Business Administration

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