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Customer Service Representative

Charlotte, North Carolina, United States
January 27, 2018

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Kenisha Oatis

**** **** ***** **** **. Charlotte, NC 28216



Ivy Tech Community College

Major: Business Administration 2011-2012



November 2017- December 2017

Customer Support Agent (seasonal assignment)

● Received inbound calls from the client grower and/or retailer customers handling light to heavy call volume periods with high service and great attention to detail

● Assisted customers with all matters relating to their line of credit by processing payments via ACH and credit card processing

● Provided instructions for Client's website navigation for loan payoff and mailing or wiring instructions

HHgregg Appliances

Corporate Delivery Office Associate

June 2011 –June 2017

● Answered incoming phone calls, made outgoing scheduling phone calls responded to e-mail correspondence, filing, scanning, copying, faxing

● Confirmed delivery details with customers; entered routes in system, modified orders and audited delivery tickets

● Worked with customers and store associates to resolve delivery discrepancies and with sales and inventory inquiries

KarmaSoul International

June 2009 - June 2011

Retail Support Assistant

● Designed women's accessories, assisted clients in styling, and sold products at vendor events

● Processed cash and credit card payments via in person and telephone orders

● Took calls and responded to emails regarding customer online orders and correspondence inquiries

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