Kenisha Oatis
**** **** ***** **** **. Charlotte, NC 28216
ac37yo@r.postjobfree.com
Education:
Ivy Tech Community College
Major: Business Administration 2011-2012
Experience:
Collabera
November 2017- December 2017
Customer Support Agent (seasonal assignment)
● Received inbound calls from the client grower and/or retailer customers handling light to heavy call volume periods with high service and great attention to detail
● Assisted customers with all matters relating to their line of credit by processing payments via ACH and credit card processing
● Provided instructions for Client's website navigation for loan payoff and mailing or wiring instructions
HHgregg Appliances
Corporate Delivery Office Associate
June 2011 –June 2017
● Answered incoming phone calls, made outgoing scheduling phone calls responded to e-mail correspondence, filing, scanning, copying, faxing
● Confirmed delivery details with customers; entered routes in system, modified orders and audited delivery tickets
● Worked with customers and store associates to resolve delivery discrepancies and with sales and inventory inquiries
KarmaSoul International
June 2009 - June 2011
Retail Support Assistant
● Designed women's accessories, assisted clients in styling, and sold products at vendor events
● Processed cash and credit card payments via in person and telephone orders
● Took calls and responded to emails regarding customer online orders and correspondence inquiries