Customer Service Sales

PAUL O. DADA

**** ***** ***** ******, ********* *, Tulsa Oklahoma 74136

Cell: 918-***-**** • ***********@*****.***

DATE OF BIRTH: 03/17/1976

CAREER SUMMARY

Dynamic, well-rounded Management professional skilled in staffing and employee development to enhance organizational productivity and efficiency. Results-oriented, decisive leader with proven success in strategic planning and problem solving. Strong organizational and communication skills have resulted in a consistent record of meeting project and organizational goals. Proven ability to facilitate change in workforce to support organizational operating, financial, and quality objectives. Adapts effectively to diverse work environments, including private businesses and global organizational entities.

Demonstrated skills:

Sales / Marketing

Human Resources / Employee Relations

Negotiations

Policy Development

Facilitation / Mediation

Customer Service

Analytical

Teaching / Communications

International

PROFESSIONAL EXPERIENCE

VICTORY CHRISTIAN CENTER 2016 Till date

Designation: Events staff/setups

Job Functions:

Assist in staffing the entrance and exit doors

Ensure venue capacity is not exceeded

Assist Public Safety in emergency situations at the event

Generally, help to maintain a safe and well-organized event

Check to see if appropriate policies are being followed (i.e. correct food and non-alcoholic rations, checking of identification, etc.)

Attend training and Event Staff meetings as required

Assist in other duties as assigned

Review event request details to determine which events require setup and when

Ensuring event/room set ups and break down are completed accurately, safely and efficiently according to event plan and diagrams through to completion

Setting up and prepares all meeting spaces to include, but not limited to, tables, chairs, stages, podiums, etc., for events on site

Performs other duties as requested

LAGOS STATE TERACHING HOSPITAL (LASUTH) 2013-2015

Designation: Administrative officer

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential company documents

Answer queries by employees and clients

Update office policies as needed

Maintain a company calendar and schedule appointments

Book meeting rooms as required

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arrange travel and accommodations

Schedule in-house and external events

AXA MANSARD INSURANCE PLC. 2011-2013

Designation: Direct Sales Manager

Job Functions:

To ensure proper supervision of the Direct Sales Agents and their performance as regards the entire sales process.

Recruitment and Training of Direct Sales Agents

Supervise sales of insurance products from all recruited Direct Sales Agents (DSAs).

Monitor Direct Sales Agents’ liaison with customers.

Identify appropriate product mix for DSAs

Maintain relationship with existing customers

Manage and maintain weekly, monthly and all required sales reports

Manage development plans for DSAs e.g. coaching Any other assignments given by the Agency Manager

FCMB PLC. (FIRST ISLAND BANK PLC) 2006-2011

Designation: Branch Manager

Job Functions:

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

Assess local market conditions and identify current and prospective sales opportunities

Develop forecasts, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branch’s personnel by providing training, coaching, development and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Address customer and employee satisfaction issues promptly

Adhere to high ethical standards, and comply with all regulations/applicable laws

Network to improve the presence and reputation of the branch and company

Stay abreast of competing markets and provide reports on market movement and penetration

MTN NIGERIA

Designation: Customer Service Representative (Team lead) 2004-2006)

Job Functions:

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

NATIONAL YOUTH

SERVICE CORPS

NEW HAVEAN BOYS EMENE.ENUGU STATE NIGERIA 2003-2004

Designation: Staff Secretary/Head Teacher.

Job Functions:

Teaching all classes within the school English language,

Preparing work-plans for the various classes,

Note-takings at staff meetings

Conducting morning assembly and students counseling

EDUCATION

DIPLOMA THEOLOGICAL AND PASTORIAL MINISTRIES

VICTORY BIBLE COLLEGE 1 AND 2

TULSA OKLAHOMA USA

POST GRADUATE DEGREE (PGD) PUBLIC ADMINISTRATION

LAGOS STATE UNIVERSITY

LAGOS STATE

2006

HIGHER NATIONAL DIPLOMA (HND) MARKETING

THE POLYTHECNIC IBADAN

OYO STATE

2002

ORDINARY NATIONAL DIPLOMA (OND) BUSINESS ADMINISTRATION AND MANAGEMENT

OGUN STATE POLYTHECNIC.

OGUN STATE, NIGERIA

1998

WEST AFRICAN SCHOOL LEAVING CERTIFICATE FEDERAL GOVERNMENT COLLEGE KWALI ABUJA

ABUJA

1993

REFEREES: Available on request.

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