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Human Resource Customer Service

Delhi, India
January 27, 2018

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Address: J-**, Ground floor, Thokar Number 4, Abul Fazal Enclave, Okhla, Delhi (110025).

Contact Numbers: +91-928******* (UP West), +91-886******* (Delhi/NCR).



Seeking a challenging and rewarding opportunity with an organization of repute, which recognizes & utilizes my true potential while nurturing my analytical and technical skills in the field of Human Resource/Administration.


Qualified MBA (Marketing & Human Resource) from Mahamaya Technical University (Uttar Pradesh Technical University).

9 Years of working experience with companies like Gazelle Business Media, HCL Technologies, Arya Aqua Pvt Ltd and Excellent Educational & Social Society.

Possess knowledge of Marketing, Market Research, Channel Management, Customer Relationship Management, Competitor Analysis, Brand Management, Product Promotion, Technical skills etc.

Ability to analyze and understand Business requirements, Customer-value maximization, Developing new business processes and Revenue streams.

Training & Development of employee for future performance by increasing an employee's ability to perform through learning, usually by changing the employee's attitude or increasing his or her skills and knowledge.

Equipped with the knowledge of HR Functions which includes Selection & Recruitment, Employee Relations, Personnel Management, Compensation Management, Training & Development, Performance Management System & Appraisal, Industrial Relations and Labor Laws, Organization Development.

Ability to gather data, compile information, and prepare reports. Records maintenance skills. Organizing and coordinating skills.

Administration - Coordinating, Directing and Organizing staff and its functions, Moreover maintaining bills payable & receivables.

Queries handling (Leave Management, Employee Data Base Updates and Monitoring, Mapping, Appraisals).

Well developed communication skills and dealing with potential and present customers coupled with exceptional presentation skills and ability to perform well.

Man power management & planning and recruitments.

Compliances (Regulatory Compliances-Internal/External/ISO Audits & Statutory Compliances-Labor Laws)

After Sales Customer Service and Handling customers with their queries.

Supervision and Register Maintenance.

Computer and technical skills to formulate Daily Basic and operational work. Efficient in working

with MS Office and Computer aided Tools.


Gazelle Business Media Currently Working

Supervisor HR & Administration (Since 6 April 2015)

Developing and implementing new strategies and procedures. Analyzing and problems solving.

Man power management & planning, recruitments.

Training with systematic activity performed to modify the skills, attitudes and the behavior of an employee to perform a particular job.

Support managers on the performance management process to drive a culture of continuous performance management within the organization.

Drive communication structure within the business to ensure clear consistent messages regarding the company’s objectives and goals are being delivered.

Work with business managers to develop and implement human resource policies, procedures and program necessary to achieve business and management objectives.

Advice management and employees in human resource policy and program matters, recommending appropriate decision or course of action.

Overlooking Office/Campus facilities services with keeping in track with the vendors providing housing/office/campus services.

Maintaining ongoing miscellaneous expenditure records of bills receipt and payables. Moreover monitoring the quality of the services.

Providing face/point of contact to any query related to administration and resolving the immediate issue with coordination.

Overlooking deployment of staff to provide healthy and safe working environment and monitor them with directions to ensure the hygiene of the work place.

Plan approaches and pitches. Working with team to develop proposals that speaks to the client’s needs, concerns, and objectives.

HCL Technologies LTD 2 year+

HR Executive (28 months)

Worked on four domains on Employee portal and helped them with their queries.

Handled queries on LMS (Leave Management System) and provided resolution related to queries by guiding them with the company’s policies and Leave related laws of different countries. Moreover guided employee with company’s client leave policy for whom employee is working.

Helped Employee with ESS (Employee Self Service) by guiding them with the procedure to maintain their database and help them with updating it.

Mapped the employee to their reporting manager, human resource manager, capability development manager, their work location, with their project/process depending on their qualification, experience, skill set, project/process understanding and needs.

Maintained up to date data of employees with accurate recording and secrecy.

Educate different laws, policies and providing employee with different alternate options as to help them with advantage.

Provided valuable feedbacks to the policy formation team depending on the employee needs and urgencies. Moreover helped employee with the formed policies explanation.

Arya Aqua Private Limited 1 year

Sales Officer (12 Months)

Reached out to the unexplored market segments/customer groups for business expansion; tracked competitors’ activities and provided valuable inputs.

Classified and appointed new channel partners & dealer networks to enhance business development while training them on regular basis through technical presentations. Developed new business partners to expand product reach in the market and coordinated with the dealers to assist them to promote the product.

Researched targeted markets & evaluated different strategies to identify potential consumers of products & services. Accountable for relationship management with key accounts to enhance sales growth through Wholesale and Retail channel.

Generated leads of potential clients (Telephonically & Personally) and explained them about product moreover created data base and done follow-ups.

Met clients and educated them about the product and if needed demonstrated the product to explain product and its features elaborately so that they can explain it to customer and can satisfy them.

Build public relation through going out in potential market and given presentations and provided customers with responses of company’s existing customers.

Handled queries of existing customers of the company.

Excellent Education & Social Society (NGO) 3 Years+

Assistant Officer (Admin) (38 Months)

Lead and train staff and/or students.

Shown strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Developed and implemented new strategies and procedures. Analyzing and problems solving.

Used skills in organizing resources and establishing priorities.

Used skills in database management, word processing, spreadsheet, and/or presentation software, Word processing and/or data entry skills, office management principles and procedures.

Effectively used verbal and written communication skills.


MBA (Marketing & HR),

Mahamaya Technical University, Noida, (Uttar Pradesh Technical University).

BBA Hons (Marketing & HR)

Dr. Bhim Rao Ambedkar University, Agra.


(Physics, Chemistry, Math) Uttar Pradesh Board.

High School

Central Board of Secondary Education.


Hindustan Zinc Limited on “client satisfaction level in acid business”.


Actively participated in Public Police Participation Program with Honda 2-wheelers and Municipal Corporation Aligarh.

Undergone Training

Link locks.


Comparative study of Proctor and Gamble products with that of Hindustan Uniliver Ltd.

Fast food chain and their marketing strategies.

Extra Curricular Accolades

Actively participated in seminars (Indo-American nuclear deal, Reservation system in India).

Actively participated in Drawing & poster designing competition (Environmental week and Cultural Fests).

Participated in Jim Corbett All India Environmental Awareness Competition.

Actively participated and won some English and Hindi Elocutions competitions at school level.

Sports like cricket, athletics at school and senior level.

Strength: Good Communication skills, Sincere, Optimistic, Smart and hard Working.

Date of Birth: 15th February 1986.

Marital Status: Single.

Hobbies: Moving out with friends, listening to music and Playing Cricket.

Permanent Address: Mehmood Manzil, Dodhpur, Civillines, Aligarh, India (202002).

Languages Known: English (Fluent), Hindi and Urdu (Mother Tongue), Arabic (Read & Write).

Place: Delhi/NCR/Mumbai/Western Uttar Pradesh.

Reference: On Demand.

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