Manager Customer Service

Eric J. Clark

**** ****** **** ****-727-***-****

New Port Richey FL, 34655 *****-********@*******.*** Summary

Seasoned Manager with expertise in general operations management, special events, recruitment, staff development and training, inventory control, vendor negotiations and over 20 years of management experience.

Experience

SSP America-Ducky’s-Tampa International Airport

December 2016 – Current

Assistant General Manager

Tampa, FL

Responsible for general oversite of day to day operations.

Tasked with making new kitchen procedures and retraining staff to reduce overall ticket times which were cut in half in 30 days.

Help build sales to more than $5 million annually.

Interviewed, hired, trained and coached all kitchen employees. Applebee’s Bar and Grill

June 2015 to November 2016

Assistant Manager

Palm Harbor, FL

Responsible for all front of house department schedules of more than 50 employees kept in line with forecast sales budgets to fill service levels while limiting labor spent.

Inventory control and ordering of all alcohol and using coaching and training to insure proper handling and distribution of controlled products.

Hired, orientated, and participated in training of all newly hired employees. New England’s Alehouse Grille

January 2015 to June 2015

General Manager

Palm Harbor, FL

Expanded business by providing guests with exceptional customer service and quality food.

Controlled all costs by implementing an inventory control system that when combined with ordering, reduced waste and identified existing loss issues.

Oversaw all front of house personnel on a daily basis to ensure proper staffing levels are met while reducing overtime.

Handled many contract negotiations with vendors and maintained good working relationships throughout the duration of contracts. Tully's Good Times

February 2005 to October 2014

Assistant General Manager

Liverpool, NY

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Built sales forecasts and schedules to reflect desired productivity targets.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Promoted the business through participation in and sponsorship of community events.

Increased weekly revenue by 25 percent.

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and monthly departmental meetings to ensure organizational efficiency and safety.

Organized special events in the restaurant, including receptions, promotions, fund raisers and corporate luncheons.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Education

Morrisville-Eaton High School

Advance Math, Science, and Arts

Morrisville, NY

SUNY Morrisville

General Studies

Morrisville, NY

References

Kevin Patrick, General Manager

Tully's Good Times

Cell: 315-***-****

Bridget Hanna

Hematology Oncology Assoc.

Cell: 315-***-****

Katherine Robertson, General Manager

SSP America

Cell: 917-***-****

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