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IT Project Manager, Systems Admin, Customer Service, Technical Support

Frederick, Maryland, 21703, United States
January 27, 2018

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Gregg Moore

Information Technology Project Management and System Administration

Mount Airy, Maryland 21771•301-***-****•


Information Systems and Technology professional: offering 20+ years of hands-on IT Project Management experience providing efficient and effective IS&T execution for multiple concurrent engineering/construction projects. Specific experience includes: Windows System Administration, IT Planning, Project Closeout, User Access Control, Information Security, Technical Support and Training. Subject matter expertise includes Microsoft Windows, Security Risk Assessment and Client support. Seamlessly interfaces with clients, partners and personnel at all levels.

Education and Certifications

Bachelor of Science, Information Systems Management

University of Maryland University College

Certifications: Bechtel Supervisory Development Program, Six Sigma Yellow Belt, Fundamental Linux Administration

Professional Work Experience

Customer Service –Seasonal Driver Helper December 2017–January 2018


Safely and efficiently delivered packages door-to-door during high peak season, received COD payments, and operated hand-held delivery recording equipment to receive customer signatures.

Project IT Manager/Project IT Team Lead 2011–2017


Delivered multiple concurrent IT projects through project lifecycle from initiation through closure.

Authored Closeout Plan for a multi-million dollar project, and repurposed all computer hardware and software.

Procured, managed, monitored critical application server farm ($580,000 for HP ProLiant server hardware).

Collaborated with clients, partners, vendors to procure and implement hardware, software and network solutions in home offices and job sites in accordance with national and local standards and regulations.

Supported critical security initiative to implement 2-factor authentication hardware/software for 250+ users in short duration timeframe (less than 1 week).

Developed, coordinated for functional review, executed, and maintained the Project IT Plan and Business Continuity Plan throughout the project lifecycle.

Budget planning, reporting and cost estimating; furnished input to bid, proposal, and execution of the project

Teamed with Tier 3 agents and network engineers to troubleshoot and resolve emerging issues.

Managed backup, performance tuning, BIOS settings, Group Policy, system hardening, technical troubleshooting for local area network computers in Safeguards Controlled Access Areas.

Administered, monitored and controlled user and group access via Active Directory for multiple projects.

Technical support and training for security tools including: 2-factor authentication, data classification, virus scanning, encrypted thumb drives, digital signature, full-disk encryption, and privileged account management.

Project IT Team Lead/Project Automation Support Analyst 1999 –2011


Delivered multiple concurrent IT projects for engineering and construction teams through project lifecycle from initiation through closure.

Collaborated with clients, partners, vendors to procure and implement hardware, software and network infrastructure solutions in the home office and job sites.

CAD Support Specialist 1988 –1999


Developed and supported 3D CAD software.

Built Oracle databases and tables and expert system rules.

Assisted programmers with source code checking and user acceptance testing.

Technical Skills

Hardware: Dell, HP, Lenovo, Apple, Cisco, Linksys

Software Applications: Microsoft Office 365, Outlook, Word, Excel, Access, PowerPoint, Visio, Microsoft Project, SharePoint, Skype, OneDrive, Adobe, Nuance, CoSign, Service-Now, Oracle, SQL

Operating Systems: Windows 7, Windows 10, Windows Server 2008/2012, iOS, Android, UNIX, Linux, Microsoft SQL server

Other: Safenet, RSA SecurID, Juniper VPN, Titus, JUNOS Pulse Secure, Citrix, VMware

Core Competencies

Project Management * System Administration * Information Security * Active Directory * Server Administration * Access Control * Closeout * Team Player * Leadership * Remote Support * Technical support * Leading * Trouble-shooting * Risk Assessment * Planning * Coaching * Diagnostics * Collaboration * Mentoring * Training * Six Sigma * Client Support * IT Operations * Vendor management * Proposals * Proof-of-concept * Communication Skills * Help Desk Support * Business Continuity * Computer Skills * Documentation * Research skills * Problem solving * Imaging * Technical Presentations * Design * Verbal Communication * Customer Support * Network Infrastructure * Network Attached Storage * Implementation * Scheduling * TCP/IP * DNS * User Acceptance Testing * Organization * Time Management * Multitasking * Quality Assurance * Loading & Unloading * General Repair * Orientation * Operating Systems * Networking * Optimization * Installation * Unix/Linux * Teamwork * Research & Development * Customer Service * Written Communication * Presentation * Problem Resolution * LAN * Mobile device management * IT Support * Windows OS * Interpersonal Skills * Switches * Virtualization

Gregg Moore 301-***-**** •

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