Manager Customer Service

Michelle Brown

**** ****** **.

Yuba City, Ca. **991

530-***-****

**********@*****.***

Self-Motivated, hard-working professional with a diverse background in working with District, Regional Managers and Customer Service with a sales background. Recognized for a proven track record in success in a team oriented and individual basic, helping achieve record goals. Strong oral and written skills communication, innovative, and a quick learner. EXPERIENCE

Store Manager 2014-2017

Boot Barn, Yuba City, Ca

• Work with Regional and District Manager to ensure smooth operations of the store and that sales goals are being achieved

• Lead, guide, and coach team to accomplish common goals

• Time management skills and the ability to manage multiple priorities

• Customer experience survey scores

• Payroll budget, schedules

• Associate retention

• Shrink

• Meeting target UPH goals

Store Manager 2012-2014

Barnes & Noble, Rocklin, Ca

• Managed Main location and two off-site locations

• Managed up to 70 Booksellers

• Worked daily with Professors, Deans, Department Heads, Administration, Book Reps, Food and Clothing Distributor’s and Students

• Hiring, developing and evaluate staff on their reviews

• Time Management

• Inventory

• Shipping and Receiving

• Placing Orders with Publishers, supplies, food and clothing

• Floor placement

• Banking

Store Manager 2009-2012

NY & CO, Roseville, Ca

• Managed 20-40 Sales Associates

• Hiring, developing and evaluate staff on their reviews

• Metro-Pak and Event Planning

• Inventory (Internal and External)

• Time Management

• Shipping and Receiving

• Participated and Conducted Conference Calls on Areas of Time-Management Associate Manager 2003-2006

Banana Republic, Roseville, Ca

• Schedules and participated in hour-management to store and District Manager

• Inventory Control-Shrink (Internal and External)

• Developed and implemented visual changes

• Managed 15-30 sales associates

• Developed and evaluated staff on 30,60,90 (reviews)

• Shipping and receiving

• Banking

EDUCATION

Yuba College 1991-1992

• Business

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