Customer Service Data Entry

Folly G. Tomety

**** ********* **. # *- ********, OH 43229- 614-***-**** *********@*****.**

Summary of Skills and Qualifications

● Microsoft word ● Internet/ e-mail

● Microsoft Excel ● Office Equipment Operation

● Microsoft PowerPoint ● Written and oral Communication skills

● Call Center Customer Service ● Extensive Cash Handling

● Data Entry ● Cross Selling and Promotion

Languages

Fluent in both English and French- translation and interpretation skills

Professional Highlights

Exceptional Customer service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve any unwanted dissatisfaction

Highly Responsible and Ethical: Experienced in handling personal and confidential material, distributing all to appropriate areas and personnel.

Adaptable to new technology: Proficient in Microsoft Office applications, Internet and Email, and able to operate all major office equipment.

Independent and team Player: Enjoy collaborating with colleagues, clients and customer as well as completing tasks independently; eager to motivate and inspire others as well.

Organized and motivated: Skilled in maintaining order amidst chaos and ever-changing challenges Able to seamlessly multi-task long and short-term priorities to generate desired results.

Education

Univeriste du Benin: Bachelors of Art degree (1992)

Franklinton Career and Technology Center: Business Office Certification (2009)

Ashland University: Bachelors plus Program of Education (2010)

Employment Experiences

2017-Present Teleperformance Customer Service Advisor Westerville, OH

2015-2017 Marshalls Merchandising Associate Columbus, OH

2004-2015 Columbus City Schools Substitute teacher Columbus, OH

2002-2004 BP Connect Customer Service Rep Columbus, OH

2002-2004 Macy’s Processing Associate Columbus, OH

2001- 2002 Macy’s Sales Associate Short-Hills, NJ

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