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Customer Service Manager

Coral Springs, Florida, United States
January 27, 2018

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**** ** **** *****, ***** Springs, FL 33065

H: 954-***-****


Dedicated Office Manager with Twelve years of experience combining management and customer service expertise in Call Center and Refinery offices. Looking for a position as Office Manager or Payroll Agent in a fast growth company.


Administration and Management Time Management Customer and Personal Service Clerical

Personnel and Human Resources Troubleshooting


D&B Tile

Accounts Payable / Data Entry Clerk Sunrise, FL April 2017 - Present Create, maintain, and enter information into databases.

Set up and manage paper or electronic Invoices, recording information, updating paperwork, or maintaining documents for 9 locations.

Paying all invoices

Processing credit cards

Monthly and month end Excell reports and reconciliation

Run accounting reports, cut checks

Conduct searches to find needed information, using such sources as the Internet, or the inhouse data system.

Learn to operate new office technologies as they are developed and implemented.

Create part numbers

Create reports for past due and upcoming due dates and distribute

Make sure all parts are received correctly, or communicate with locations to get the needed information.

Answer phones and conduct general customer service.


Business Development Manager Delray Beach, FL May 2016 - Present Create, maintain, and enter information into Excell and Quickbooks databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Manage employees on the call center floor.

Payroll and calculate commissions and bonuses weekly.

Process payment for service daily.

Create reports for payroll, accounting and budget.


Human Resources Deerfield Beach, FL May 2016 - January 2017

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Process and maintain onboarding records, background checks.

Identify staff vacancies and recruit, interview and select applicants. Conduct exit interviews to identify reasons for employee termination.


Office Manager Margate, FL June 2013 - May 2016

Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Acquire, distribute and store supplies. Manage leasing of facility space

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, Excell spreadsheet, database, or presentation software.

Process payroll information.

Greet visitors and determine whether they should be given access to specific individuals.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work in Quickbooks and Excell.

File and retrieve corporate documents, records, and reports. Make travel arrangements for executives.

Open, sort, and distribute incoming correspondence, including faxes and email.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Interpret administrative and operating policies and procedures for employees.

Process credit cards, maintain business books, weekly cash runs.


Office Manager Pompano Beach, FL February 2013 - May 2013 Acquire, distribute and store supplies.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments and maintain and update appointment calendars.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.


Customer Service Agent Fort Lauderdale, FL October 2012 - February 2013

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Solicit sales of new or additional services or products.


Food Service Managers Various, FL May 2010 - October 2012

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Count money and make bank deposits.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Order and purchase equipment and supplies.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.



Sehome High School Bellingham, WA 1988

Medical Coding

Quickbooks Class

Accounting Classes

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