Customer Service Administrative Assistant

JOY THIERRY

*** ********* ******** ***** • Jackson, LA 70748

Home: 225-***-**** • Cell: 225-***-**** • Email: *********@*****.***

Objective

Seeking to obtain a position utilizing professional interpersonal communication skills, customer service, ability to identify and seek target markets as well as maintain client relationships to contribute to your organization.

Qualifications

Ability to service and support diverse groups of people

Strong leadership, interpersonal abilities including written and verbal communication skills

Improved customer service in Communication Department, Same Day Surgery, and multiple Xerox Accounts

Proficiency in Microsoft Office: Word, Excel, Power Point, Outlook

Strong organizational, time management, and prioritization skills demonstrated by work ethics

Profession Work Experience

H & R Block, New Roads, LA November 2015 – April 2016 Tax Professional (Pre-season and Seasonal)

Prepare accurate tax preparation using high degree of ethics and integrity

Provided tax advice and effectively demonstrate expertise to clients

Grew tax expertise through increase tax certifications, application of knowledge, and tax research

Thierry Construction Co., LLC, Jackson, LA September 2002 to Present Administrative Assistant

Provide administrative support to business owner by:

Answer numerous calls professionally and appropriately direct incoming calls to business owner

Prepare books, invoices, proposals, projects cost analysis, correspondence documents using Microsoft Professional software

Supervise and maintain office copy/fax/ scan equipment Monitor and replenish office supplies

Receive and sort mail and deliveries

Schedule appointments using Microsoft Outlook Appointment Scheduler

Assist with meeting coordination using Microsoft Outlook

LSUHSD: Earl K. Long Medical Center, Baton Rouge, LA September 2011 – March 2012 Communications Department

Administrative Supervisor – 1

Assisted in managing, directing, supervising operations, and work schedule for Communications department per hospital policies, and operator assistance to calls both internally and externally

Improved Communication’s Dept. productivity by 50%

Created Excel logs to collect all Medical Response Team (MRT) testing and actual codes per location

Provided monthly logs of: Code Blue, MRT, and Safety to Department Supervisors

Provided training and assistance to new Administrative Coordinator(s), along with Administrative Coordinator-2

AllStar Automotive Group, Baton Rouge, LA April 2011 – September 2011 Sales Associate

Professional team player

Achieved sales goals for the months of April through July

Focused on customer satisfaction with professionalism seeking to meet and excel customer experience with listening skills of what customer is looking to trade/buy

Proven excellent close of sell with 98% customer survey regarding their experience

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LSUHCSD: Earl K. Long Medical Center, Baton Rouge, LA December 2006 – July 2010 Outpatient Surgery

Registered Nurse 2

Professional team player

Assisted Supervisor with unit to meet JACHO/CME standards

Cared for pre/post-surgery patients as ordered for both pre-admit/same day patients

Administered medication: pre-op/admit, or as scheduled

Assisted MD with bedside procedure, along with monitoring patient via MD orders, and gave discharge instructions and teaching to patient, family, significant partner/friend

Assisted Certified Nurse Assistant as needed

Prepared surgery cases for the next business day

Xerox Corporation September 1997 – July 2002

Customer Account Manager

Managed team of 15 to 21 employees

Managed supplies, equipment and/or labor contracted to businesses in local and surrounding areas

Achieved 98-100% accurate billing based on Xerox’s criteria

Assisted sales in obtaining 5-year contract with East Baton Rouge Parish School Board System worth $2.7 million dollars

Improved employee motivation and satisfaction from 60% to 100%

Xerox Corporation December 1988 – September 1997 Account Associate

Managed client copy jobs as requested at Xerox Satellite Copy Center

Managed contracted businesses accounts in local and surrounding areas after Xerox Satellite Copy Center closed

Recognized for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, speed and timely completion of all assignments

Promoted to Client Account Manager based on leadership and performance

Education

Colorado Technical University, Colorado Springs, Colorado Anticipated Graduation Date–April 2018

Degree Programs: Master of Science Administration in Finance

Dean List: Fall, 2017

Colorado Technical University, Colorado Springs, Colorado Graduate of May 2015

Degree Programs: Bachelor of Science Administration in Finance

Dean List: Spring and Fall, 2013; Spring and Fall, 2014; and Fall, 2015 GPA: 4.0/3.88

Our Lady of the Lake College, Baton Rouge, LA Graduate of December 2005

Degree Program: Nursing, ASN

Dean List: Fall of 2002; and Spring, 2003

GPA: 4.0/3.88

Community Involvement

Saint Francis House, 2003

Immaculate Conception Catholic Church, Religious Education Program Director, 2002-2003

Immaculate Conception Catholic Church, Religious Education Teacher, 2003 – Present

Membership/Professional Associations

Colorado Technical University Clubs: Business & Management Community, Career Services Events and Network Club, and Student Support Community, 2013 – Present

Society of Louisiana Certified Public Accountants, 2016

American Institute of Certified Public Accountants, 2016

Training & Development (Licensure/ Certifications)

Health Professional CPR

Tax Certifications

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