Customer Service Sales

David Ennulat

**** ********** **., **********, ** 47711/ 808-***-****/ *******@*****.***

Objective

To join a team that truly cares about each guest and wants to provide the best service possible, and making sure the guests know that we appreciate them for choosing us.

Education

BUSINESS ADMINISTRATION IVY TECH (ANTICIPATED GRADUATION 2018 JULY)

LEADERS AND MANAGEMENT SCHOOL- ENHANCE FRONT LINE SUPERVISOR SKILLS, COMMUNICATING EFFECTIVELY, POSITIVE INFLUENCE, GETTING THE JOB DONE WHILE TAKING CARE OF THE TEAM.

COAST GUARD CULLINARY TRAINING- THIRTEEN WEEK COURSE ACCREDITED BY THE CIA. COMPREHENSIVE TRAINING IN ALL FACETS OF FOOD PREPERATION INCLUDING FUNDAMENTALS AND ADVANCED COOKING TECHNIQUES. FOOD SAFETY AND SANITATION SERVSAFE CERTIFICATION.

FAIRDALE HIGH SCHOOL 2000, FAIRDALE, KY

Skills & Abilities

MANAGEMENT

I have over 10 years of experience training, coaching and developing junior personnel and employees to operate the correct way and follow the correct procedures or policies.

SALES

Over 2 years coaching and training servers, bartenders, and front line cashiers to on how to upsell items that help increase the restaurants PPA.

COMMUNICATION

I have great interpersonal skills with the ability to communicate clearly and effectively.

LEADERSHIP

The ability to lead by example doing whatever it takes to ensure the job is done correctly and effectively in a timely manner. Helping the team members out when you notice or foresee problem areas.

Experience

GENERAL MANAGER WENDYS DECEMBER 2016-PRESENT

Ensuring that every guest is satisfied. Maintaining cleanliness of the building through delegating different areas of the restaurant to different employees and making sure my managers are following up when the task is complete. Reviewing P&L statements to ensure they are correct. Comparing the last few years sales to get projected sales throughout the year.Going over corrections that need to be made before it is finalized. Training of employees to make sure they know what they are doing when in position. Ordering of food, paper products, and cleaning supplies as well as receiving products shipped to us from various vendors.

AGM CHEESEBURGER WAIKIKI OCTOBER 2014-NOVEMBER 2016

Ensuring 100 % guest satisfaction. Conducting monthly inventory for food, liquor, and merchandise on hand. In charge of ordering food, liquor, beer, merchandise by checking product mix weekly to make sure pars are correct, as well as making sure the items delivered are correct. Coaching employees to do the correct things as per expectations of the restaurant. Making the schedules for over 50 employees and managers. Talking with guest and to make sure everyone is enjoying themselves. Maintaining good standing with all of our guest and vendors alike.

FOOD SERVICE SPECIALISTS UNITED STATES COAST GUARD FEBRUARY 2009- MAY 2014 Directly responsible for the cleanliness and sanitation of the USCGC JARVIS maintaining an average score of 94 percent. Instructing junior cooks on what item they would be preparing for that specific meal time. If they needed assistance I also provided necessary guidance like step by step instructions as I would oversee the product being prepared. Conducted orders for the cutter as well in order to make sure we had enough food on board to provide three meals a day while underway. While import held multiple banquets for distinguished visitors who visited our ship.

UNITED STATES NAVY JANUARY 2001- JANUARY 2008

Summary

Dynamic and results driven individual with an enthusiastic personality. A motivated self-starter, quick learner with exceptional customer service skills.

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