Customer Service Manager

Audrey Lynn Schultz

**** *. **** **** **, Hereford, AZ 85615 Home: 520-***-****, Cell 520-249-027 email :***********@***.***

To obtain an Office Support position with where I can utilize my customer service, skills, initiative, and hardworking ability serving customers and relieving management of clerical duties.

HIGH SCHOOL DIPLOMA JUNE 1977 CABRILLIO SR. HIGH SCHOOL

RECEPTIONIST/MANAGER AFFILIATED DENTAL CENTER JUNE 2002 TO JULY 2017

•Provided excellent customer service by mail, telephone and in person.

•Scheduled and confirmed appointments.

•Provided and facilitate the completion of necessary patient forms.

•Verified Dental coverage, eligibility.

•Informed patients of clinic balances and taking payments over the counter.

•Preparation of Dental billing, in printing, checking insurances.

•Checking in patients.

•Preparing estimates, as needed.

•Completed all other duties as assigned.

•Completed and send out claims.

•Ordered all office supplies.

•Training all new office personnel.

•CPR and AED certified

TYPIST AEGIS COMMUNICATIONS GROUP, INC OCTOBER 2001 TO JUNE 2002

•Typed work orders for the contract with Qwest.

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•KENNEL ASSISTANT ROYAL ACRES PET RESORT NOVEMBER 1998 TO MAY 2001

•. Received animals to take to their kennel

•. Cleaned and maintained each kennel.

•. Fed and administered medication.

•. Answered phones gave information and took reservations.

•. Called clients to remind them of upcoming appointment.

•. Calculated billing, received and recorded all payments.

•. Directed tours of the facility to prospective customers.

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