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Human Resources Management

Mechanicsville, Virginia, United States
January 27, 2018

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Michelle Yvette Rucker

**** **** ******* ** **************, VA 23116


Home: (804) - 746-2130**Cell: (804) -882-1082


(02/24/2016 –Present) HCA HANOVER, VA


Work at reception desk, answer phones, greet and communicate with patients, providers and other personnel as needed.

Scheduling, canceling and rescheduling patient appointments.

Checking in patients and properly documenting registration.

Insurance and demographic verification.

Filing and retrieving all medical records/files.

Collection of co-pays and cash from patients, to include credit card authorizations.

Entering charges, payments and daily reconciliations.

Attends departmental and medical staff meetings.

Assumes responsibility for incoming and outgoing mail.

Maintains strict confidentiality regarding administrative activities, patients and employees according to policy and procedures.

(02/25/2013-03/12/2014) TEAM LMR- RSO FORT LEE, VA


Provides individual counseling to eligible active Army personnel, retirees, family members or a survivor who requires a full knowledge of the programs and benefits involved.

Analyzes material in files, transcripts of earlier actions, and similar records and explains adverse actions that require substantial judgment to determine factors behind unfavorable decisions.

Provides assistance on Survivor Benefit Plan; Conduct Pre-Retirement Orientation Briefing, and maintain awareness of Current Status of Plan.

Represents installation RSO as required for presentation and meetings.

Assists with the coordination arrangements for semiannual pre-retirement orientation, annual Open House activity, and retiree council meetings.

Serves as a point of contact for dissemination of information to dependents, active and retired personnel.

Maintains liaison and coordinates action with installation agencies administering benefits and services to active and retired military personnel and dependents.



Assists Human Resources Specialists in providing support, analysis and evaluation of operating procedures and instructions regarding MER/LER administrative functions for the Agency.

Responsible for the administration, coordination, policy development and execution of the Defense Contract Management Agency (DCMA) Incentive Awards Program.

Single point of contact for preparation of awards, certificates; maintain and order award supplies and maintain the day to day operation of the Awards program.

Develop awards program guidance and annual awards requirements for dissemination to the field.

Consults with all levels of management to provide advisory services and recommendations concerning policies and practices for the full range of incentive awards programs.

Provides input to management sessions in areas of budgeting and finance. Resolve budget problems of a factual nature.

Advise subordinate organizations re: development, submission, monitoring, analysis, and interpretation of the Directorate budget in accordance with DCMA guidance.

(04/2008-08/2010) TEAM LMR/ EDGE FORT LEE, VA


Responsible for providing technical advice and guidance regarding a wide variety of military HR programs that include strength management; personnel readiness; replacement operations; casualty operations; military awards; evaluations; separations; personnel actions; mobilization plans/exercises; management records.

Managed the military special awards, promotions, schools, and other special action programs ensuring compliance and maintaining soldiers records up-to-date and in compliance.

Compiled and analyzed data to developed sound decision making processes for military personnel actions, special projects and studies.

Analyzed military HR management issues and problems to develop recommendations and alternative solutions in accordance with the Personnel Services Board (PSB).

Serves as the military personnel representative in the office of Personnel Services Board responsible for providing Quality Assurance of all Active Component, Reserve, National Guard Soldiers and Veterans.

Served as the primary point of contact and liaison for all Citizenship/Naturalization processes on the Fort Lee Installation.



Responsible for the daily cash management of Veterans and surviving family members.

Assists veterans with bill payment appropriations and surviving family members with applying for benefits and cash entitlements upon the veteran's death.

Receives and disburses a wide variety of documents and performs records management in the receipt and disbursement of cash, including the reconciliation and the preparation for deposit of cash received in accordance with instruction in VA Handbook 4010 and the U.S. Treasury Department.

Audits veteran documents received for payment to determine whether they are prepared and submitted in accordance with applicable instructions.

Balances accounts daily to assure that the disbursing fund and collections are accounted for properly.

(02/2005-12/2005) US ARMY GARRISON FORT A.P. HILL, VA


Assists with civilian/veteran issues, related to ID Cards issuance to veterans, retirees, surviving family members, dependents and the proper disposal of.

Maintains and updates the Joint Personnel System (JPS) upon arrival or departure of military or civilian personnel.

Provides technical advice and guidance regarding a wide variety of military HR programs that include strength management; personnel readiness; evaluations; separations; personnel actions.

Serves as Commanders Point of Contact on civilian personnel matters to include preparation of civilian performance appraisals to Personnel Advisory Center for processing.

Tracks civilian monetary awards and ensures timely submission.

Reviews and routes award packets.

Supports HR operations by reading, interpreting and applying civilian personnel rules, regulations, directives, policies and procedures.



Conducts either the pre-enlistment and/or the pre-accession interview of applicants to gather information which would bear on moral or physical suitability for enlistment.

Tailors interview to fit the specific branch of service enlistment requirements, and applicants background information.

Refers applicants with additional disclosed information to the appropriate enlistment, recruiting, or processing authority. Verifies enlistment has been properly conducted.

Interviews applicants to obtain/or verify complete data required for final data processing of Record of Emergency (DD Form 93) and Soldiers Group Life Insurance (SGLI) and records for entry into the military service.


Fortis College, 2012-2013 Currently Enrolled (Medical Assisting) GPA 3.98, One Year College Cert, 2004, Medical Billing/Coding, GPA 3.89, Pittsburgh Technical Institute, Total Credit hours earned quarter: 46. Paralegal Studies, GPA 3.22, Columbia Junior College, Total Credit hours earned quarter: 32. 1989, Great Bridge High School.

Additional Information

Type 40-45 wpm, Proficient computer skills, fluent in multiple software programs including: MS Word, Excel, PowerPoint, Outlook, DCPDS and Remedy as well as various other office automation machinery, i.e. copiers, printers, fax, phones, scanners… National Certification of Medical Insurance and Coding Specialist (February 2006); Public Notary Certification (2013)

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