Sales Technical Support
Resume:
PERSONAL INFORMATION
Name : Arnold Njikho
Date of Birth : 3rd September 1981
Gender : Male
Marital Status : Married
Nationality : Malawian
Address : C/o Private Bag 5125, Limbe.
Cell : +265-***-***-*** / +265-***-***-***
Email : *********@*****.**.** / ******.******@*****.**.** I am a highly motivated Sales & Marketing professional cum Mechanical Engineer. Result oriented, articulate, analytical, innovative, with excellent sales, marketing, negotiating, and planning, logistics, leadership, and communication skills, efficient and effective with a positive attitude and willingness to give out the best of my abilities with high level of competence and knowledge to any task or position assigned. I work with high level of initiative, honesty and integrity. I am committed to my personal development in order to advance a career in Sales and Marketing. ACADEMIC QUALIFICATIONS
1. Bachelor of Science in Mechanical Engineering Degree with Credit: University Of Malawi
- The Polytechnic (March 2006 to December 2008).
2. Diploma in Mechanical Engineering with credit: University of Malawi - The Polytechnic
(March 2000 – April 2004).
3. Malawi School Certificate of Education: Malawi Army Secondary School, August 1999. WORK EXPERIENCE
Total Malawi Limited
1. Lubricants Sales Engineer – Industrial (January 2017 to date)
Responsibilities
Coordinating all lubricants logistics, procurement and optimizing inventory. o Procurement
Lubricants and Specialties importation
Price negotiations with suppliers
Product costing;
o Drafting the internal GRNs to establish margins, and landing cost before importation
o Preparing lube prices
Establishing lead times
Coordinating with suppliers and transporters until the deliver is receipted
Coordinating timely clearing of products with clearing agents and the MRA.
Actively participating and contributing to the procurement processes of lubricants and specialties in coordination with procurement and finance teams.
o Inventory Management & logistics
Overseeing lubes and specialties inventory country wide
Monitoring and tracking the stocks in all depots to maintain the recommended buffer stock
o Sourcing and processing of product orders for all sites.
Timely distributing all products to all sites to replenish the stocks o Receipting and dispatching of products
o Monitoring and tracking of product transfer from all sources o Planning and routing of distribution trucks
Coordinating the flow of information and documentation
Checking and signing all documents used on site such as delivery notes, GRNs, requisitions, and invoices.
Filing of the copy invoices, delivery notes, requisitions, LPOs, and the Goods Receipt Note (GRNs)
Ensuring that all products and assets are stored safely.
Ensuring that stocktaking is conducted regular in order to establish replenishment levels
Ensuring that all products are in the system – SAP package (ready for invoicing)
Providing technical support service to clients on the application of our products o Lubrication training
o Lube survey
o Developing lube charts
o Oil analysis
o Gear inspection
Preparing and presenting
o Annual budgets for the lubricants business segment o Action plans for the development of the business
Preparing market plans for the lubes, and specialties
Volume growth
o Selling of lubricants to various customers ranging from mining to off road transportation, automotive industry (OEMs), service stations, resellers and distributors.
Conducting market research and reporting to management of findings and recommendations.
Product safe disposal - Monitoring, investigating, and recommending the necessary action for the damaged or wasted products and assets.
Adherence to HSEQ policy
o Ensuring that all sites are supplied products which are safe, and of high quality at all times.
o Ensuring that all sites are communicated to, and are aware of the Controls, Regulatory Compliance and minimum HSEQ standards/ requirements. o To ensure safe working conditions and protection of assets through the establishment of health, safety, environment and quality (HSEQ) policies, I3SRS guidelines, monitoring adherence and training and ensuring that all facilities are capable of responding to emergencies.
Total Malawi Limited
2. General Trade Territory Manager (May 2013 to December 2016)
Responsibilities
Business Retention & Prospection
o Preparing action plans for the development of business segment for fuels and lubricants
o Preparing and presenting monthly status reports and commentaries for all our clientele in SALSA platform
Activity reports
Monthly sales reports
Opportunities
Prospection
o Developing and ensuring that proper and approved agreements are held with customers – supply contracts, credit application agreements o Developing and implementing GT volume budgets for both existing and targets customers within the territory and constantly review results and trends
Running the CDC (rentability) analysis for all new customers. o Ensuring territory growth through retention of existing business and acquisition of new accounts
Coordinating the fuel operations, and transactions for all GT (cooperate) customers.
Coordinating and managing staff and activities in all consignment stock location. o Developing objectives and KPI’s for all consignment stock location.
Ensuring all site and customer objectives are achieved.
Implementing and executing value-added technical services to select GT customers. o Lubrication training
o Lube survey
o Developing lube charts
o Oil analysis
o Gear inspection
Tracking and reporting performance of agreed sales budgets for both existing and target customers within the territory
Collecting and reporting competitive activity and other sales/marketing trends every month in order to retain competitiveness.
Credit Management – credit collection and enforcing credit policies
Developing and implementation of various procedures for accountability and as a way of continuous improvement process.
o Preparing action plans for the document flow for security of the products. o Enforcing all laid out control measures.
o Establishing and enforcing that all supply contracts with all sites are valid. o Innovation – proposing new effective ideas of doing business
Contract negotiations - Developing, and ensuring proper and approved supply contract agreements are held with all contractors
Customer service - Resolving and managing queries and complaints courteously and efficiently.
Product safe disposal - Monitoring, investigating, and recommending the necessary action for the damaged or wasted products and assets.
Adherence to HSEQ policy
o Ensuring that everyone is communicated to, and are aware of the Controls, Regulatory Compliance and minimum HSEQ standards/ requirements. o To ensure safe working conditions and protection of assets through the establishment of health, safety, environment and quality (HSEQ) policies, I3SRS guidelines, monitoring adherence and training, and ensuring that all facilities are capable of responding to emergencies.
o Ensuring that safety standards and safe working environment are adhered to on daily activities (vehicle inspection check list, work control procedures). o Providing oversight to activities of maintenance crew and contractors during maintenance.
o Ensuring good housekeeping in the warehouse or stores, loading and offloading bays, and office buildings.
Inspection of product storage – stacking and packing (both in warehouses and in transit to various sites).
Total Malawi Limited
3. National Sales Engineer – Lubricants (August 2009 to April 2013)
Responsibilities
Coordinating all lubricants logistics, procurement and optimizing inventory. o Procurement
Lubricants and Specialties importation
Price negotiations with suppliers
Product costing;
o Drafting the internal GRNs to establish margins, and landing cost before importation
o Preparing lube prices
Establishing lead times
Coordinating with suppliers and transporters until the deliver is receipted
Coordinating timely clearing of products with clearing agents and the MRA.
Actively participating and contributing to the procurement processes of lubricants and specialties in coordination with procurement and finance teams.
o Inventory Management & logistics
Overseeing lubes and specialties inventory country wide
Monitoring and tracking the stocks in all depots to maintain the recommended buffer stock
o Sourcing and processing of product orders for all sites.
Timely distributing all products to all sites to replenish the stocks o Receipting and dispatching of products
o Monitoring and tracking of product transfer from all sources o Planning and routing of distribution trucks
Coordinating the flow of information and documentation
Checking and signing all documents used on site such as delivery notes, GRNs, requisitions, and invoices.
Filing of the copy invoices, delivery notes, requisitions, LPOs, and the Goods Receipt Note (GRNs)
Ensuring that all products and assets are stored safely.
Ensuring that stocktaking is conducted regular in order to establish replenishment levels
Ensuring that all products are in the system – SAP package (ready for invoicing)
Providing technical support service to clients on the application of our products o Lubrication training
o Lube survey
o Developing lube charts
o Oil analysis
o Gear inspection
Preparing and presenting
o Annual budgets for the lubricants business segment o Action plans for the development of the business
Preparing market plans for the lubes, and specialties
Volume growth
o Selling of lubricants to various customers ranging from mining to off road transportation, automotive industry (OEMs), service stations, resellers and distributors.
Conducting market research and reporting to management of findings and recommendations.
Product safe disposal - Monitoring, investigating, and recommending the necessary action for the damaged or wasted products and assets.
Adherence to HSEQ policy
o Ensuring that all sites are supplied products which are safe, and of high quality at all times.
o Ensuring that all sites are communicated to, and are aware of the Controls, Regulatory Compliance and minimum HSEQ standards/ requirements. o To ensure safe working conditions and protection of assets through the establishment of health, safety, environment and quality (HSEQ) policies, I3SRS guidelines, monitoring adherence and training and ensuring that all facilities are capable of responding to emergencies.
COMPETENCES & SKILLS
Negotiating skills
Planning & logistics
Inventory management
Stocktaking
Reporting skills
Innovative
Team player & leadership skills
Networking
Presentations, trainings & coaching.
Experience of Budgets and Financial controls.
Comprehensive understanding of the supply chain and Inventory stock management. o Requisitions, quotations, purchase orders, invoices, GRNs. TRAINING
Lubrication training in Ethiopia – May 2010
Advanced lubrication training in Zambia – May 2011
Field Technical Support Assistance – South Africa 2017 COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint and Outlook
System application: SAP
SALSA platform – reporting tool
Optima – purchasing platform
PERSONAL ATTRIBUTES
Good communication skills
Team player
Good analytical skills
REFEREES
Mr. Luwani Nyasulu Mr. Abel Yellewa Mr. Atupele Kadokera Total Malawi Limited Total Malawi Limited Total Malawi Limited Private Bag 5125 Private Bag 5125 Private Bag 5125 Limbe Limbe Limbe
+265-***-***-*** +265-***-***-*** +265-***-***-*** ******.*******@*****.**.** ****.*******@*****.**.** *******.*********@*****.**.**
Contact this candidate