Customer Service Representative, Receptionist

NANCY YARNELL LANIER

** ****** ***, ********, ******* 35136 • C: 256-***-**** ***********@*****.***

OBJECTIVE

Outgoing and friendly employee delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration. Highly-qualified Care Team Coordinator proficient in Home Health Care, Pharmacy and Dental office settings, customer relations and conflict resolution. Brings knowledge of Home Health Care, Pharmacy and Dental terminology and services to support and address customer inquiries and concerns. Motivated Care Team Coordinator offers valuable contributions in all facets administrative activities. Identified and known for demonstrated initiative, process improvements and procedural adherence in line with company and client objectives. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling.

SKILLS

Customer-service oriented • Database administration

Multi-line telephone systems • Inventory management

Customer/Client relations • Documentation and reporting

Time management • Conflict resolution

Memorization and recall • Punctual

WORK HISTORY

Kindred at Home Prattville, Alabama

Care Team Coordinator 08/2017 to Current

Receive and enter data for new and current patients and employee records. Create, maintain, and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists. Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients. Ensure adherence to company policies associated with record establishment, retention, maintenance and confidentiality. Prepare clinical records for new patients upon receipt of referral. Complete quantitative administrative review of clinical records at start of care and upon patient discharge. File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements. Parmer with clinical resources to oversee patient intake and inquiries and assess patient. Receive and process all employee payroll. Receive and send out Doctor's orders. Upload all Doctor's to charts.

Medaus Pharmacy Birmingham, Alabama

Pharmacy Technician 05/2009 to 06/2017

Counted, measured and compounded medications following standard procedures. Reviewed and verified customer information. Collected co-payments or full payments from customers. Maintained proper drug storage procedure, registries, and records for controlled drugs. Communicated with prescriber\'s to verify medication dosages, refill authorizations and payment information. Answered incoming phone calls and addressed questions from customers and healthcare providers. Resolved non-routine issues like third party billing, computer system and customer service issues.

Gentiva Health Services - Sylacauga, Anniston, Hoover, and Trussville, Alabama

Area On Call Coordinator 09/2000 to 05/2014

Created and maintained staff schedules. Provided staffing for sick leave, vacation, long term leave. Scheduled client appointments visit’s according to care plans and staff availability. Entered scheduling data, created schedules. Contacted care providers and clients regarding day-to-day changes. Discerned client services required as outlined in agreements, urgent requests and care plans. Entered staff and client information into database. Maintained staff and client data base. Maintained staff and client statistics, and reports. Maintained call in and retention report. Performed general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.

Cumberland Dental – Birmingham, AL

Financial Coordinator/Patient Service Representative (PSR) 06/2005 to 05/2009

Front Desk Reception, Insurance Verification, Design treatment plans for Doctors, Review treatment plans with patients, advise patients of their financially responsibility, provide financial assistance i.e., Unicorn Financial, Care Credit, Wells Fargo, etc., Accounts payable, Accounts receivable, File insurance claims, Pull charts on a daily basis for doctors and hygiene, Schedule appointments, Chart as the doctor does examinations, Daily deposits, Chart audits, Bi-weekly payroll, Monthly and yearly forecasting, Calculate daily and hourly production for hygiene and doctors, Collections, Work insurance and patient aging summary to ensure proper collections of past due balances, and Other duties as assigned.

EDUCATION

High School Diploma: 1984

Professional References Upon Request

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