Customer Service Sales Representative
Resume:
ARIEL ORTIZ-MEDINA
Home: 301-***-**** • Cell: 301-***-****
****************@*****.***
SUMMARY
Committed to professionalism; highly organized work under strict deadline schedules with attend to detail, have excellent
written and verbal communication skills, and customer service skills.
SKILLS
Microsoft Word, PowerPoint, able to multitask to complete
what needs to be done on any deadline. able to fix things that
needs to be fixed so work flow can continue
EXPERIENCE
EDUCATIONAL SYSTEMS FEDERAL CREDIT UNION
Greenbelt, MD
Sr contact center supervisor 03/2013
Supervise representatives.
Take escalations when needed/defuse irate members.
Help other departments when needed.
Perform huddles to inform reps of any updates.
Open accounts.
Send wire/receive.
Summit loan applications/disbursed loans/review loans.
Assist members with questions over the phones or in the branch.
Assist to service members by cross selling products and services to establish customer relationships.
Perform outbound calls to bring more revenue.
Conduct Interviews for potential candidates.
conduct training when needed.
Audit loan documents.
EDUCATIONAL SYSTEMS FEDERAL CREDIT UNION
Greenbelt, MD
Contact Center Bilingual representative {Spanish) 09/2010 to 03/2013
Open accounts.
Send wire/receive.
Summit loan applications/disbursed loans.
Assist members with questions over the phones or in the branch.
Assist to service members by cross selling products and services to establish customer relationships.
Perform outbound calls to bring more revenue.
EDUCATIONAL SYSTEMS FEDERAL CREDIT UNION
Bowie, MD
Teller 10/2008 to 09/2010
Assist with the teller line by processing branch deposits.
Ability to meet all monthly goals.
Assist to service customers by cross selling products and services to establish customer relationships.
Ability to change and upload coin machine for customers' exchange.
PROVIDENT BANK
Laurel, MD
Relationship Banker 03/2007 to 10/2008
Assisted customer with opening accounts.
Assisted with the teller line by processing branch deposits/withdrawals.
Met all monthly goals.
Service customers by cross selling products and services to establish customer relationships.
LAUREL KIA
03/2007
05/2006
Laurel, MD
Sales Representative
Assisted customer in a timely manner.
Assisted with loan applications.
Answer Phones.
Car Salesman.
Met monthly goals.
AUTOZONE
Bladensburg, MD
Sales Manager
Open and Close store, Also Received Merchandise.
Great Salesman.
Trained New Employees.
Assisted customer in a timely manner.
EDUCATION AND TRAINING
Prince George's Community College, Largo, MD, United States
2002-2005
HIGH SCHOOL DIPLOMA
Northwestern High School, Hyattsville, MD, United States
05/2006 to
09/2003 to
2002
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