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Customer Service Information Technology

Location:
Calgary, Alberta, Canada
Posted:
January 27, 2018

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Noppadon Sarikorn

403-***-****

ac37nz@r.postjobfree.com https://ca.linkedin.com/in/donsarikorn

PROFILE

Results-oriented Information Technology Analyst with diversified experience in Information Technology Support, Business Analyst, Software Development. Recognized for very strong technically and competent when troubleshooting, dependable, organization and planning, detail oriented, highly motivated, great attitude to deliver the work in order to help the team accomplish the organization goals.

I also have an experience of part-time working as a customer service at The Glencoe Club (for 10 years). Sheraton Cavalier Hotel (5 years), Sobeys and Sheraton Eau Claire Hotel. Also experience working in Warehouse with Fedex.

FedEx Canada, Calgary 2017-2018

Assisted in Cargo for sorting document, off-load truck, loading package to UID and airplane.

The Glencoe Club, CALGARY 2005-2016

Banquet Server and Bartender

Assisted all banquet duties and help the member of The Glencoe Club.

Sobeys Nolan Hill, CALGARY 2015-2016

Meat Department Clerk

Assisted all meat department duties to help the customer as per requested

Sheraton Cavalier, CALGARY 2005-2010

Banquet Server

Assisted all banquet duties

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD CANADA, CALGARY 2012-2016

IT Support Analyst (Support Cenovus Energy)

Managed application administration and the day-to-day operations support of the Marketing&Risk department of Cenovus (Oil&Gas enterprise company), including troubleshooting on all IT related issues.

Managed the provisioning access and give a category of permission using Active Directory and SCCM group, and internal setup.

Assisted all users with all IT related issues of Software, Hardware, Network, Database and Tibco Integration to ensure that the effectiveness of business function are working properly at all times.

Provided daily operation to monitor ticket and decided on the appropriate action resolution required for the incident and request ticket that log through Service Now

Managed the Incident and Request management in compliance with Service Level Agreement (SLA) follow by the critical and priority task process at the level of Tier 1,2,3,4 application

Managed the change management of the production environment using Request for Change (RFC) Management, minimizing the risk and operational impact

Created and Maintained software license, Call Flow, Datum, XP workflow, Software Asset Management, knowledge base or document on Live Link, Content Server and SharePoint

Developed and tested Disaster Recovery Plan (DRP), Sarbanes-Oxley (SOX) standard audit reporting process to reduce the risk of critical application.

Negotiated and optimized for Small Enhancement Project implement to make an effective budget and assist with the development of successful projects

Provided On Call 24/7 support & advice via Smartphone, on-site and remote access support using Skype, Lync, Citrix, Remote Desktop, LogMeIn, VNC and Window Remote Assistance.

Administrated and supported the key application for Oil&Gas business – Egistix, Thomson Reuters, Omnivex, SAS, Morning Star (MIM), Bloomberg, Allegro, Custom Excel (Macro&VBA) and the other applications both on Unix and Windows.

ARROWHEAD WATER PRODUCT, CALGARY 2009- 2012

IT Deskside Support

Managed the day to day all IT related issues as a only one man IT who support everything on all IT for this company(both Calgary and Edmonton), including Networking and System Administrator

Provided Strategic Consulting on Information Technology Plan Management to the company’s president

Managed and Implemented the Microsoft Server Administration, Microsoft Exchange Server Administration. Set up configuration, Active Directory and Group Policy

Managed and implemented the Backup System

Provided Installation and setup for Cisco Router, Sonic Wall (VPN), Firewall, Switching, Computer Server& Client, Cable, LAN, WAN, Photocopy, Scanner, Printer and Wireless

Provided expert advice for all matter of software installation, configuration, training, security solution, clone & image, Virus removal

Responded to all LAN, WAN, VPN and Internet service outage and communicate for solution with the vendor (Terago)

Provided the support for business application – Time Clock, Voyageur System, GBC and Quickbooks.

Micotan Software Company, Calgary 2007 - 2009

Database Administrator

Specified user, maintained and user access levels for segment of the database. tested, corrected errors and modified changes to programs and to the database

Coded SQL Function (PL/pgSQL), Trigger and specified identifiers of database to manage system for fully supplied to accomplish front-end project.

Designed physical database using PostgreSQL. development function to generate the data for reporting and conversion between NTS and DLS system

EDUCATION AND TECHNICAL EXPERIENCE

Bachelor of Computer Science, Thammasart University, Bangkok

Other Training and Certification:

ITIL Foundation and ITIL Intermediate (IT Service Management) Certificate

Comp TIA A+, Comp TIA Network training

Cisco training

Project Management training

Oracle Database Administration and Visual Basic Development Certificate

First Aid, WHMIS, Qaulity Driven Management, Proserv and Respectful on the workplace Certificate



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