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Manager Customer Service

Chennai, Tamil Nadu, India
January 27, 2018

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Cell -968-***-****,


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Career Objective

Highly experienced and motivated administrator specialist with extensive experience working in a tertiary education setting. Looking for a stimulating role where I can apply my enthusiasm, professionalism and thorough approach to support an academic team.

Educational Details

MCA - RVS in sulur, Coimbatore, Completed -2008.

B.Sc (Maths) -APA in Palani, Dindigul, Completed – 2005.

Work history





MANAGER. : Apr2008 to Jun2013




SERVICE MANAGER. : Jun2013 to Jun2015





PRO/MANAGER. : Jun2015 to Dec2015



UDUMALPET AS MANAGER. : Jan2016 to Jan 2018

Key Skills and Abilities

Excellent time management skills

Proven ability to effectively manage multiple responsibilities in a busy environment and to identify urgent tasks, ensuring they are prioritized and completed in a timely and accurate manner.

Ability to work under pressure

Highly experienced at operating in high-pressure situations where I have been required to carry out complex tasks within a short timeframe. I have experience processing highly technical information, and I remain calm and maintain a high standard of work when under pressure.


Key resposibilities handled

●Responsible for entire institute administration

●Responsible for liaison with government, etc to ensure the sponsors

●Responsible for Student admissions

●Responsible for Hostel Management

●Responsible for systems and procedures in administration

●Responsible for Non-teaching staff management

●Responsible for Canteen and mess management

●Responsible for Vehicle Management

●Responsible for student parent relationship


●My Responsible for consultation with staff establishes goals and directions for the school and leads staff to work cooperatively toward the achievement of these goals and director administrator fosters a professional learning community.

●Responsible for that the school’s educational direction is consistent with and in harmony with the divisional goals and directions

●My works toward participatory decision-making involving all staff.

●My Responsible strives toward developing an environment and climate that fosters student growth and academic excellence.


●Responsible for the deployment of staff and resources effectively and efficiently as appropriate the school and the learning of all students.

●Responsible for the evaluation of student performance and the clear communication of such information according to established and known criteria.

●Responsible for a non-threatening and safe environment for all students and staff in school and /or at school related functions.

●Responsible for the overall maintenance of the school grounds and school buildings.

●Responsible for monitors all activities at the school and keeps records according to divisional requirements.

●Responsible maintains a budget and is responsible for all expenditures of management and base budget funds. Regulation


Responsible supervises and assesses the performance of staff fairly and effectively, providing formative and summative assessment of staff performance as directed by the superintendent.

Responsible the direction of the assistant superintendent of human resources, assists in staff recruitment, selection and induction.

Responsible to ward harmonious working relationships with and among staff members.

Responsible and supports professional development for all employee groups.


Responsible under the direction of the assistant superintendents, takes responsibility for implementation, supervision, coordination, and evaluation of all programs and services offered to the students.

Responsible for effective communication and interaction with staff, students, parents, community and the superintendent’s department.

Responsible to have all communication promote the understanding of education a goals to staff students, parents and community.


Team leadership and management

Lead the accounts department, managing, mentoring and motivating the team

Under take annual staff reviews

Ensure that procedures are properly documented.

Management accounts, budgeting and forecasting

Produce monthly management accounts in the approved format

Provide budget holders with financial information which meets their needs

Prepare the annual budget and update forecasts as necessary.

Financial and regulatory reporting

Prepare statutory accounts for the College, and other companies in the appropriate format

Liaise with external auditors

Ensure all regulatory and other returns are prepared and submitted timely

Fund raising and endowment

Ensure the correct accounting of chapel collections, donations and individual funds help within the endowment

Provide monthly reports of donations received to the Development Office

Complete half early Gift Aid claims.

Financial transactions

Ensure the efficient processing of all financial transactions, including invoicing and collection of moneys due

Ensure that all money received in and paid out is correctly allocated

Ensure the purchase ledger is maintained, with accurate coding, and that suppliers are paid in timely manner

Ensure the bank and other control accounts monthly.

Treasury and cash flow

Manage banking arrangements under the direction of the Bursar

Maintain a daily Petty cash flow schedule and produce regular cash flow reports

Invest surplus cash when available, ensuring the College has sufficient liquidity to meet liabilities as they fall due.

Systems and IT

Continue the development and implementation of financial systems

With the assistance of the IT department, maintain software used in financial and pay roll administration.


Prepare monthly and quarterly VAT returns

Involve and instruct external tax consultants when necessary


Analyze the applications of prospective students based on standard admission policies.

Interview students to understand their objectives and background.

Provide clarifications to student’s queries in a professional manner.

Follow-up with students for any enquiries through direct meetings, live chat,

Phone calls and e-mails.

Advice students about the programs offered, admission procedure, eligibility

and costs involved.

Provide assistance with recruitment activities, student interviews, admission

Publications, and information sessions.

Provide assistance to the students to complete the enrolment forms.

Review all the students’ applications and refer the students to financial

services personnel if required.

Inform students about the courses offered and the tuition fees.

Arrange orientation programs, educational workshops and graduation

programs for students.

Provide support to prepare admission related presentations and to host

student receptions.

Develop innovative communication strategies, recruitment strategies and enrolment plans coordination with senior management to attract and enroll more students.

Participate in all recruitment events, open houses, school fairs, information

sessions, exhibitions, school visits and off-campus events.

Maintain a database of student information, telephone logs and student feedbacks

In order to generate student reports for management whenever required. Provide support to the Senior Admission Counselor when needed.

Hospital Management

Handled Accounts receivable and Payable.

Successfully established Client and Vendor relationships.

Increased Client base through public education and marketing.

Assisted in all areas when necessary due to employee absence.

In conjunction with the Medical Director, implemented daily rounding for quality and compliance on every patient.

Developed and implemented daily “huddles” to enhance “real time” communication with staff.

Performed duties of Hospital Administration including department oversight and functioning as the hospital administrator-on-call.

Prepared feasibility studies.

Published hospital-wide communications.

Successfully addressed patient complaints and issues of risk management.

Worked closely with all members of the administrative staff.

Managed hospital inventory and security of drugs.

Maintained hospital security.

Maintained controlled drug logs.

Maintained financial records.

Managed all aspects for orderly running of the hospital.

Greeted customers, answered phones, and scheduled appointments.

Served as a liaison between clients and hospital staff.

Recruited, on-boarded, trained and performance managed clinic support staff.

Created and delivered staff trainings on topics such as customer service and client education around Wellness Plans, preventive care, pet health needs

Managed hospital marketing campaigns and seasonal promotions.

Responsible for clinic financials; processed.

Created patient procedure estimates and client payment plans.

Responsible for support staff schedule and coverage

Prepared and submitted payroll and bank deposits.

Processed health and retirement benefits for all staff.

Paper Presented

●Presented a paper on the topic “Cloud computing” at APA College, Palani.

●Presented a paper on the topic Nano Technology, at Akshaya College of Engineering &Technology Coimbatore.

Extra-curricular Activities

●Am completed soft skill course

●Organized department functions national level Seminar.

●Is yet to get certificate in JAVA/J2EE from NIIT, Coimbatore.

●Basket ball player (District level)

●Active participation in Institutions / Associations / Clubs

●Conducted a National level seminar on networking in APA college, Palani

Personal Details

Father Name : S.Selvaraj Gownder (Late)

Wife Name : S.Alageswari

Date of Birth : June 1, 1983

Address : 40, East Car Street Palani.

Gender : Male

Marital Status : Married

Nationality : Indian.

Languages Known : English, Tamil and Malayalam.


will provide on request

I hereby declare that all the information’s furnished above are true and correct to best of my knowledge and belief.

Place : Palani. Yours faithfully,

Date :


Cover Letter


S.Sivakumar MCA

40, East Car Street





Respected Sir,

Sub: Applying for the post of Administrative supporting Service

Good day today fantastic day sir

As my qualifications and experiences are a perfect match with your job description for college Administrator position, I would like to be considered for the same.

You seek a pragmatic approach in combination with a multitasking ability. During my 9+ year’s experience in college administration, I developed a strong expertise in handling college budget, managing staff salaries and providing financial/administrative supervision at all levels. I am also well versed in supervising teaching staff and managing day to day college activities. Having a deep insight and profound knowledge of educational systems, I can contribute to the long term goals of your College.

Yours Faithfully


Encl: Resume

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