Manager Customer Service
Resume:
CURRICULAM VITAE
S.SIVAKKUMAR, MCA
Cell -968-***-****,
E- mail: **************@*****.***
************@*****.***
Career Objective
Highly experienced and motivated administrator specialist with extensive experience working in a tertiary education setting. Looking for a stimulating role where I can apply my enthusiasm, professionalism and thorough approach to support an academic team.
Educational Details
MCA - RVS in sulur, Coimbatore, Completed -2008.
B.Sc (Maths) -APA in Palani, Dindigul, Completed – 2005.
Work history
RAVIDHRASAAMRAJ
SCHOOL BANGLORE
AS ADMISSION /FACILITY
/TRANSPORT
MANAGER. : Apr2008 to Jun2013
ICICI BANK BANGLORE
AS ADMINISTRATOR /
SENIOR FINANCIAL
SERVICE MANAGER. : Jun2013 to Jun2015
KVHOSPITAL&
BHAARATH SCHOOL&
COLLEGE of NURSING
PALANI AS ADMINISTRATOR/
PRO/MANAGER. : Jun2015 to Dec2015
VENKATESWARA
MATRICULATION SCHOOL
UDUMALPET AS MANAGER. : Jan2016 to Jan 2018
Key Skills and Abilities
Excellent time management skills
Proven ability to effectively manage multiple responsibilities in a busy environment and to identify urgent tasks, ensuring they are prioritized and completed in a timely and accurate manner.
Ability to work under pressure
Highly experienced at operating in high-pressure situations where I have been required to carry out complex tasks within a short timeframe. I have experience processing highly technical information, and I remain calm and maintain a high standard of work when under pressure.
Administrative
Key resposibilities handled
●Responsible for entire institute administration
●Responsible for liaison with government, etc to ensure the sponsors
●Responsible for Student admissions
●Responsible for Hostel Management
●Responsible for systems and procedures in administration
●Responsible for Non-teaching staff management
●Responsible for Canteen and mess management
●Responsible for Vehicle Management
●Responsible for student parent relationship
Leadership
●My Responsible for consultation with staff establishes goals and directions for the school and leads staff to work cooperatively toward the achievement of these goals and director administrator fosters a professional learning community.
●Responsible for that the school’s educational direction is consistent with and in harmony with the divisional goals and directions
●My works toward participatory decision-making involving all staff.
●My Responsible strives toward developing an environment and climate that fosters student growth and academic excellence.
Management
●Responsible for the deployment of staff and resources effectively and efficiently as appropriate the school and the learning of all students.
●Responsible for the evaluation of student performance and the clear communication of such information according to established and known criteria.
●Responsible for a non-threatening and safe environment for all students and staff in school and /or at school related functions.
●Responsible for the overall maintenance of the school grounds and school buildings.
●Responsible for monitors all activities at the school and keeps records according to divisional requirements.
●Responsible maintains a budget and is responsible for all expenditures of management and base budget funds. Regulation
Personnel
Responsible supervises and assesses the performance of staff fairly and effectively, providing formative and summative assessment of staff performance as directed by the superintendent.
Responsible the direction of the assistant superintendent of human resources, assists in staff recruitment, selection and induction.
Responsible to ward harmonious working relationships with and among staff members.
Responsible and supports professional development for all employee groups.
Curriculum/Programs/Services
Responsible under the direction of the assistant superintendents, takes responsibility for implementation, supervision, coordination, and evaluation of all programs and services offered to the students.
Responsible for effective communication and interaction with staff, students, parents, community and the superintendent’s department.
Responsible to have all communication promote the understanding of education a goals to staff students, parents and community.
Accounts
Team leadership and management
Lead the accounts department, managing, mentoring and motivating the team
Under take annual staff reviews
Ensure that procedures are properly documented.
Management accounts, budgeting and forecasting
Produce monthly management accounts in the approved format
Provide budget holders with financial information which meets their needs
Prepare the annual budget and update forecasts as necessary.
Financial and regulatory reporting
Prepare statutory accounts for the College, and other companies in the appropriate format
Liaise with external auditors
Ensure all regulatory and other returns are prepared and submitted timely
Fund raising and endowment
Ensure the correct accounting of chapel collections, donations and individual funds help within the endowment
Provide monthly reports of donations received to the Development Office
Complete half early Gift Aid claims.
Financial transactions
Ensure the efficient processing of all financial transactions, including invoicing and collection of moneys due
Ensure that all money received in and paid out is correctly allocated
Ensure the purchase ledger is maintained, with accurate coding, and that suppliers are paid in timely manner
Ensure the bank and other control accounts monthly.
Treasury and cash flow
Manage banking arrangements under the direction of the Bursar
Maintain a daily Petty cash flow schedule and produce regular cash flow reports
Invest surplus cash when available, ensuring the College has sufficient liquidity to meet liabilities as they fall due.
Systems and IT
Continue the development and implementation of financial systems
With the assistance of the IT department, maintain software used in financial and pay roll administration.
Taxation
Prepare monthly and quarterly VAT returns
Involve and instruct external tax consultants when necessary
ADMISSION
Analyze the applications of prospective students based on standard admission policies.
Interview students to understand their objectives and background.
Provide clarifications to student’s queries in a professional manner.
Follow-up with students for any enquiries through direct meetings, live chat,
Phone calls and e-mails.
Advice students about the programs offered, admission procedure, eligibility
and costs involved.
Provide assistance with recruitment activities, student interviews, admission
Publications, and information sessions.
Provide assistance to the students to complete the enrolment forms.
Review all the students’ applications and refer the students to financial
services personnel if required.
Inform students about the courses offered and the tuition fees.
Arrange orientation programs, educational workshops and graduation
programs for students.
Provide support to prepare admission related presentations and to host
student receptions.
Develop innovative communication strategies, recruitment strategies and enrolment plans coordination with senior management to attract and enroll more students.
Participate in all recruitment events, open houses, school fairs, information
sessions, exhibitions, school visits and off-campus events.
Maintain a database of student information, telephone logs and student feedbacks
In order to generate student reports for management whenever required. Provide support to the Senior Admission Counselor when needed.
Hospital Management
Handled Accounts receivable and Payable.
Successfully established Client and Vendor relationships.
Increased Client base through public education and marketing.
Assisted in all areas when necessary due to employee absence.
In conjunction with the Medical Director, implemented daily rounding for quality and compliance on every patient.
Developed and implemented daily “huddles” to enhance “real time” communication with staff.
Performed duties of Hospital Administration including department oversight and functioning as the hospital administrator-on-call.
Prepared feasibility studies.
Published hospital-wide communications.
Successfully addressed patient complaints and issues of risk management.
Worked closely with all members of the administrative staff.
Managed hospital inventory and security of drugs.
Maintained hospital security.
Maintained controlled drug logs.
Maintained financial records.
Managed all aspects for orderly running of the hospital.
Greeted customers, answered phones, and scheduled appointments.
Served as a liaison between clients and hospital staff.
Recruited, on-boarded, trained and performance managed clinic support staff.
Created and delivered staff trainings on topics such as customer service and client education around Wellness Plans, preventive care, pet health needs
Managed hospital marketing campaigns and seasonal promotions.
Responsible for clinic financials; processed.
Created patient procedure estimates and client payment plans.
Responsible for support staff schedule and coverage
Prepared and submitted payroll and bank deposits.
Processed health and retirement benefits for all staff.
Paper Presented
●Presented a paper on the topic “Cloud computing” at APA College, Palani.
●Presented a paper on the topic Nano Technology, at Akshaya College of Engineering &Technology Coimbatore.
Extra-curricular Activities
●Am completed soft skill course
●Organized department functions national level Seminar.
●Is yet to get certificate in JAVA/J2EE from NIIT, Coimbatore.
●Basket ball player (District level)
●Active participation in Institutions / Associations / Clubs
●Conducted a National level seminar on networking in APA college, Palani
Personal Details
Father Name : S.Selvaraj Gownder (Late)
Wife Name : S.Alageswari
Date of Birth : June 1, 1983
Address : 40, East Car Street Palani.
Gender : Male
Marital Status : Married
Nationality : Indian.
Languages Known : English, Tamil and Malayalam.
Reference
will provide on request
I hereby declare that all the information’s furnished above are true and correct to best of my knowledge and belief.
Place : Palani. Yours faithfully,
Date :
(SIVAKKUMAR.S)
Cover Letter
From
S.Sivakumar MCA
40, East Car Street
Palani.
To
HR DEPARTMENT
COIMBATORE
Respected Sir,
Sub: Applying for the post of Administrative supporting Service
Good day today fantastic day sir
As my qualifications and experiences are a perfect match with your job description for college Administrator position, I would like to be considered for the same.
You seek a pragmatic approach in combination with a multitasking ability. During my 9+ year’s experience in college administration, I developed a strong expertise in handling college budget, managing staff salaries and providing financial/administrative supervision at all levels. I am also well versed in supervising teaching staff and managing day to day college activities. Having a deep insight and profound knowledge of educational systems, I can contribute to the long term goals of your College.
Yours Faithfully
S.Sivakumar
Encl: Resume
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