Customer Service Care

NEETHU XAVIER K

PUTHUKUDY HOUSE

MULAVUKKADU

ERNAKULAM

KERALA (STATE), INDIA

CONTACT DETAILS: 952-***-****

Email ID: ***************@*****.***

OBJECTIVE

Seeking a challenging, responsible and rewarding position for career advancement in

customer-relations field while combining my areas of experience, by ensuring maximum growth and development knowledge of the Enterprises.

EDUCATIONAL QUALIFICATION

B-com co-operation

WORK EXPERIENCE

JET INTERNATIONAL AVIATION ACADEMY (since 2017)

Worked as Administrator

Job Description

Handling external or internal communication or management systems. Managing clerical or other administrative staff.

UniverCell Telecommunications India Pvt Ltd.(2014-2015)

Worked as Customer Relation Executive

Job Description

Attend to Inbound Enquiries/Complaints

Seek Necessary Solution for Complaints received through mails at complaint desks and customer care number

Perform Surveys & outbound calls

Conducting CSAT Survey & Preparation of CSAT Report(Welcome calls, audit related calls etc)

Convert the sales leads of the customer

Lead Generation, sending proposals and fixing appointments, keeping track of all leads, convincing leads, price negotiations and finally closing deals

Explaining product

GETZ AND EXIM PVT LTD (2012-2014)

Worked as Customer Relation Executive

Handling customer service issues

Attend to Inbound Inquiries/Complaints

Seek Necessary Solution for Complaints

Perform Surveys & outbound calls

STRENGTHS

Ability to get adapted easily with any new circumstances

Takes initiative to urge and learn in all circumstances

Good team player

PERSONAL DETAILS

Husband Name : JINU P GEORGE

Date of Birth : 22-01-1992

Marital Status : MARRIED

Languages Known : English and Malayalam

DECLARATION

I hereby declare that the information provided by me in this form is true and correct in every particular.

Place: ERNAKULAM

Date:

NEETHU XAVIER K

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