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Sales Customer Service

Location:
Houston, Texas, United States
Salary:
60000
Posted:
January 27, 2018

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Abhinav Nallagonda

Contact: 203-***-****

Mail: ac37mp@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

●Overall 6 years SAP experience as SAP SD Techno Functional .

●Extensive experience in SAP SD configuration, customization and cross-functional integration with FI, MM, LE.

●Hands-on experience with SD module (4.7, and ECC 6.0) with emphasis on Order to Cash (OTC), Pricing, Billing and Shipping process flows in Food, Industrial Equipment, Electronics.

●Experience in business process analysis including gap analysis and creating as-is and to-be documentation.

●Experience in writing Functional Specification Documents and working with Technical consultants to get Technical Specifications, Knowledge on ABAP debugging for customized reports.

●Experienced with Legacy systems flow of data by IDOCs between SAP and 3PL systems.

●Worked as a Functional consultant in Rollout assignments, support projects.

●Production support: experienced in unit testing, system integration testing, performance testing and user acceptance testing, and regression testing

● Experience in data cleansing and data conversion using tools like LSMW, BDC.

●Expertise with Sales Documents (Quotation, Inquiry, Orders, debit and Credit Memo Request) and Delivery and Billing Documents and special business processes like Consignments.

●Experience in Item Categories, and Schedule Line Categories, Copy Controls and Incompletion Procedure. Pricing Control, Material Determination, Output Determination.

●Expert in the customization of customer master data, material master data.

●Involved in customizations and implementation of SAP C4C solution includes extensive business process knowledge in areas such as sales, reporting and administration campaign

●SAP C4C Solution experience includes Account Management, Personalization, Real-Time Analytics, Opportunity and lead Management.

●Ability to clearly present technical information in written and verbal format. Good communication and organization skills.

EDUCATIONAL QUALIFICATIONS:

●Master in information technology GPA 3.84 Dec 2015

●Bachelor of technology 65.64% Apr-2011

TECHNICAL SKILLS:

Functional area

SAP SD, C4C, MM, FI, ABAP, LE, GTS

ERP

ECC 6.0

Databases

SQL, Oracle

Project Utilities

MSWord, MS Excel, PowerPoint

Cross Application tools

ALE /IDOC, EDI.

Data migration and testing tools

LSMW and BDC

PROJECTS

Harman, Houston Mar 2017- Current

SAP SD Consultant

Roles & Responsibilities:

●Worked on Master Data like Material Master, Vendor Master, and Customer Master, Purchase Info Records, and Source list and Batch Management.

●Working on LSMW for migration of Data of master data.

●Generated mapping documents for SAP EDI transactions (both inbound and outbound) for partner determination and output determination, creation of partner profiles, extensions and IDOC types, verification of outbound & inbound IDOCs

●Worked on Custom Sale Document types, Number Ranges and Item Category Determination as per the businesses requirements.

●Involved in developing detailed functional specifications documents.

●Batch Management: Determining batches for sales orders and deliveries.

●Managed a Custom Development/Enhancement from Functional Specification to On-site Acceptance Testing

●Worked on batch job scheduling and Configured material determination using condition technique.

SAP Environment - ECC 6.0, CRM 7.0, SAP PI, SAP Net Weaver 7.4

Tools used: SharePoint

SAP SD/MM Trainer, Bridgeport Sept 2015 - Dec 2016

Roles & Responsibilities:

●Provided training on Order to cash and procure to pay cycles and training material to the end users.

●Custom Sale Document types and controls, Special processes like consignment, rush order, cash sales, intercompany.

●Number Ranges, Item Category and schedule line category configuration.

●Pricing procedure configuration and condition setup 16 fields of pricing

●configuration of inquiry, quotation, orders deliveries and billing documents.

●master data configuration in material management various movement types

●hands on training with various ticketing tools and how SLA works

●Basic ABAP debugging skills BDC LSMW tools, tables and basics of data dictionaries.

●output configuration for various medium and condition record setup

●IDOC structure and Configuration and monitoring with error handling

●Created SAP Sales and distribution IDOC Material management training material

Apple, Cupertino July 2013 – Aug 2015

SAP SD consultant

Roles & Responsibilities:

●Worked on business process procedures, design specifications, configurations, testing

●Involved unit integration and UAT testing for plant roll out.

●Commendable knowledge in Customer service notification return orders repair orders

●worked on Service notification & Return order cycle with serial number concept.

●Worked on IDOC standard signals like 850 856 sc 810 configurations

●Helped in creation batch job forms for the new roll out and created few jobs.

●Working on Consignment and plant to plant stock movement

●Configured the master data like customer master by defining account groups, partner functions and partner determination procedures

●Worked on consignment customization and KBB, KGB receiving process.

●Configured the enterprise structure for SD from sales organization till sales groups

●Worked on resource-related billing for repair order and fixed-rate billing for repair order, Configuration of account determination to integrate SD, CS and FI.

●Worked issues related to BOM configuration and header and item level pricing.

●prepared functional specifications for output determination extension for new sales orgs.

●maintained stock and worked on shelf life expiry and various movements types

SAP Environment - ECC 6.0, CRM 7.0, SAP PI, SAP Net Weaver 7.4

Tools used: Radar, Citrix.

Premier foods India Mar 2012 – June2013

SAP SD/MM consultant

Roles & Responsibilities:

●Worked on different types of IDOCs like SHIPPL ORDER 05 DESADV and resolved IDOC issues of different interfaces.

●Scheduling and monitoring sales related batch jobs.

●Worked on all the Priority-1 issues and ensured that the solution is provided on time.

●Documented the project configuration for future reference in System Maintenance and Technical Document.

●Worked on Material Determination tested all the scenarios in the business for change management.

●Expertise in configuration of delivery types, packing, picking, delivery processing, goods issue, scheduling, transportation processing.

●Maintaining standard pricing, discounts as a part of OTC process. Configured Incompletion Procedures, Copy Control, availability check, delivery blocks and their status, invoicing, pro forma invoices, debit memos, returns processing.

●Material determination using condition technique, material listing and material exclusion

●Configuring the transfer of requirements, availability check through checking groups, controlling the availability check

●Revenue account determination and Integration of SD/FI.

●Configured the process of Intercompany stock transfer Order.

●Created BDC recording for creating a customized transaction for automatic credit creation.

●worked on shipments and processed them through various stages

SAP Environment - ECC 6.0, SAP XI, CRM 5.0, 6.0

Tools used: Horn bill, Citrix.



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