Manager Customer Service

Luis Guerra 214-***-****

**** ***** ****** ********, **. 33776 ************@***.***

Professional Profile

Project Management, Warehouse Management and Product Inventory Control

Manage MRO

Conduct Inventory

Producing Inventory Reports

Receive Shipments

Track Shipment Logistics

Sourcing Product

Forklift Operation

Quality Control

Professional Accomplishments

Parts Manager

Managing Warehouse Inventory of 1000+ SKU’s

Purchasing of Heavy Duty Truck Parts and Electronics

Shipping and Receiving of Truck Parts to Monster Jam Truck Shows

Conducting Daily Cycle Counts

Implementation Team Leader

Implementation of MRO Supply Chain Services in Partnership with National Clients That Included Hershey’s, Coca-Cola, Pentair Flow Tech. and Eagle Pitcher Tech.

Create Client Specific SOP’s (Standard Operating Procedures)

Identifying Client’s MRO Parts for Potential Form, Fit and Function Substitution

Provide Training and Support for DXP On-Site Personnel

Assist in Sourcing and Pricing MRO Product for DXP SMART Group (Supply Mapping and Review Team)

Site Manager

Oversee Maintenance Repair Operations Supply Chain Integrated Site with Sales of $2 Million

Manage Warehouse Inventory of 1500+ SKU’s with value of $240.000.00

Provide Training for Employees

Procurement and Price Negotiations

Utilize WASP Bar Code System for Scanning Product to Specific Employee and Dept.

Sales Associate, Customer Service

Train Sales Team on Order Processing Software

Supervision of Sales Team

Assist Customers in Purchases

Performed Daily Cycle Counts

Bilingual

Fluent English and Spanish

Work History

Parts Manager

Parts Manager

Feld Motor Sports (Monster Jam) Palmetto, Florida

Tri Leasing Corp

Pompano Beach, Florida

11/2013 - Present

4/2013 – 11/ 2013

IMP Team Leader

DXP Enterprises, Houston, Texas

10/2007 – 4/2013

Site Manager

Precision Industries, Garland, Texas

10/2004 - 10/2007

Sales Team Leader

Grainger, Dallas Texas

1996 - 2004

Sales Associate

NTB, Dallas Texas

1992 - 1996

Education

Collin County Community College Plano Texas

References

References are available upon request.

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