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Manager Employee Relations

Pinole, California, United States
January 26, 2018

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Trang Tran

**** ********* *., ********, ** *****510-***-**** •



Regional Business Office Manager

• Provides support, training, and coverage to six of Telecare's business offices at programs located throughout the Bay Area and San Jose.

• Covers critical functions such as payroll, accounts payables, insurance verification, and banking in the absence of a Business Office Manager.

• Reviews programs financial income statements and works with Business Office Managers to verify accurate expense reporting.

• Audits programs' cash boxes.

• Responsible for monthly budget variance reports for each program.

• Recruits, hires, and conducts performance evaluations for Business Office Managers at the programs as needed.

• Cowrote corporate-wide training manuals around Kronos, a time-clocking system.

• Assisted in rolling out a company-wide upgrade to the timekeeping system including conducting management and staff training throughout the Bay Area Region.

WESTMONT SENIOR LIVING 06/2015 – 04/2016

Business Office Director

• Responsible for processing payroll in an accurate and timely manner in accordance with state and federal wage and hour labor laws.

• Responsible for problem solving any payroll discrepancies with the team member or team member’s manager.

• Ensures issues related to overtime, vacation, sick, and leave of absence are resolved accurately in accordance with federal and state guidelines.

• Maintains strong working relationships with the Support Center, Finance Department and ADP representatives to ensure that the payroll is processed accurately and timely.

• Responsible for coordinating all human resource functions, including new hires, orientation, training and benefits.

• Conducts trainings and in-services at all staff meetings around new policies and procedures.

• Responsible for monitoring evaluation performance standards of all team members and assists with annual performance evaluations.

• Is the on-site resource for team members who have human resource questions.

• Serve as the liaison for worker’s compensation, health insurance benefits and all other benefits and programs offered by Westmont Living Inc.

• Assists in handling all work related injuries and following up with worker's comp claims.

• Responsible for ensuring that all resident account information is accurate and input correctly.

• Maintains accurate and up to date resident business file, ensures contract and invoice match, requires accuracy and detail.

• Responsible for ensuring that all vendors are paid timely and accurately. RIGHT AT HOME 08/2014 – 06/2015

Director of Operations

• Develops, implements and improves caregiver recruitment and retention program.

• Responsible for HR management.

• Acts as the liaison between clients and caregivers.

• Directly supports caregivers.

• Works with outside agencies in relation to client service needs where applicable.

• Maintains a positive, friendly and professional relationship with all clients, client family members, employees and industry professionals.

• Creates, maintains and audits employee files to insure compliance with company and legal requirements.

• Provides information to employees and/or applicants based on established personnel policies.

• Helps to resolve both client and employee issues.

• Shares on-call duties as assigned and acts as Manager on Duty to care team.

• Responsible for all recruitment efforts including interviewing, hiring and on-boarding.

• Advises management on appropriate resolution for employee relations.

• Creates and implements policies and procedures specific to franchise.

• Processes payroll and billing on a weekly basis.

• Responsible for keeping Employee Handbook current. SUNRISE SENIOR LIVING 12/2011 – 08/2014

Business Office Coordinator

• Establishes ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting.

• Responsible for the processing of the community’s bi-weekly payroll and payroll reconciliations using Kronos and ADP reports.

• Responds to payroll developments, trends, regulations, and business controls.

• Maintains team member personnel information and training binders.

• Directly supports and partners with the Executive Director to form teams and to encourage strong team member engagement, morale, and spirit.

• Started and runs a book club for the assisted living community.

• Follows the monthly accounting calendar to ensure all financial data expectations and deadlines are met.

• Works closely with family members with questions and concerns regarding billing statements.

• Assists residents with billing to various long term care insurances. GROWTH & LEARNING OPPORTUNITIES (GLO) 08/2006 – 05/2011 HR Director 05/2008 – 05/2011

• Responsible for all recruitment efforts for all exempt and nonexempt personnel.

• Responsible for the processing of the organization’s bi-weekly payroll using ADP Pay Expert.

• Responsible for the administration of health benefits.

• Advised management on appropriate resolution of employee relations.

• Established and maintained partnerships with AmeriCorps, Human Services Agency, and outside resource centers.

• Developed and implemented personnel policies.

• Facilitated organization wide trainings and sat on the Professional Development Committee for 2 years. Summer Director 06/2007 – 08/2007

• Planned and managed summer program for entering kindergartners to sixth graders.

• Responsible for the supervision of line staff and all children in program.

• Coordinated field trips and special events.

• Accountable for budgeting, marketing, staffing, and other administrative duties. Assistant Director 08/2006 – 06/2007

• Worked to support the Site Director in developing activities appropriate for middle school youth.

• Responsible for educating and recruiting new families into program.

• Designed newsletters to keep parents informed, as well as designed flyers to market program. EDUCATION & QUALIFICATIONS



Major: Human Development, B.S.

Minor: Communication, B.A.


Child Care & Development • Senior Care and Elder Services • Non-profit Organizations • Microsoft: Word, Excel, Publisher, PowerPoint, and Outlook • Type 95+ WPM • Fluent in Vietnamese: written and spoken • ATS: Taleo and ADP • Kronos Single Sign On • ADP Expert • ADP Workforce Now • ClearCare • Yardi • SyncHR • PeopleSoft Expenses & Financials • CPR & First Aid Certified

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