Quality Technical Support

Location:

DL, India

Salary:

70000

Posted:

January 26, 2018

Contact this candidate

Resume:

Position – Sr. Quality Manager

Hospital Management Professional with versatile Team management skills and proficiency in Hospital Operations & Designing, Developing and Implementing Quality Management System. Strong Planner and Problem Solver, who readily adapts to change, works independently with the team and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Years of Experience – 06 Years 02 Months (73 Months)

Computer Skills –

MS –Office: (Word, Excel, Power point, and Ms-Access)

Languages – English, Hindi, Urdu, Arabic

Academic / Professional Qualification

Name of Institute

Name of University

Year of Passing Out

Division/

% of Marks

Master of Business Administration

(Public Health Informatics)

Jamia Hamdard, New Delhi, India

Hamdard University

2010-2012

First (70.43)

Bachelor of Business Management (Hons.)

Patna Muslim Science College, Patna, Bihar, India

Magadh University

2007-2010

2nd (52.66)

Intermediate of Science(Biology)

Raza Ram Sah College, Raxaul, Bihar, India.

B.S.E.B. Patna

2005-2007

2nd (46.88)

Matriculation

S. G. M. High School, Ramgarhwa, Bihar, India

B.S.E.B. Patna

2003-2004

First (60.71)

Certified as Internal Assessor – NQAS by NHSRC (National Health System Resource Center)

I have done 01 Hospital Mock Survey with JCI Accreditation in Colombo, Sri Lanka.

Enabled 02 Hospitals with JCI Accreditation in India.

Enabled 15 Hospitals with NABH Accreditation in India.

Enabled 03 Laboratories with NABL Accreditation in India and Nepal.

Enabled 02 Blood Banks with NABH Accreditation in India.

Enabled 26 Public Hospitals with ISO 9001:2008 Certification in India.

Worked with all reputed hospitals group in the country viz. Group of AMRI Hospitals like Bhubaneswar, Dhakuria, Mukundapur, Salt Lake, Global Heart & General Hospital – Jaipur, Mahatma Gandhi Medical College & Hospital – Jaipur, Sagar Hospitals - Bengaluru, T S Misra Medical College and Hospital – Lucknow, Kular Hospital Pvt. Ltd. - Ludhiana, for NABH and NABL Accreditation Project.

Worked with Uttar Pradesh Health System Strengthen Project – UP for NABH Accreditation Project in 23 Healthcare facilities across various districts.

Shortlisted for - Vulnerability Assessment of Public Health Facilities with Focus on Structural and Non-Structural Elements in Coastal Areas of Odisha.

Shortlisted for – Engaging the Private Sector in Reproductive, Maternal, New-born, and Adolescent Health (RMNCH+A) care for grant of 5 million USD from USAID.

Successfully enabled to obtain a Government tender for Planning of Trauma Centre at Haldia, West Bengal.

Successfully enabled to obtain Government Tender for Ministry of External Affairs, India for Equipment Planning, Procurement, Delivery, Supply, Installation & Commissioning at Kabul, Afghanistan.

Developed Manpower Plan for Public Healthcare facilities ranging from 100 – 500 beds District Hospitals.

Supervised & leading a team of professionals for executing various projects in the country.

Conducted Gap Analysis Study in more than 125 Public Hospital across the country.

Supervised & Leading a team of professionals for executing various projects in the country.

Worked with State Health Society – Bihar for implementing Quality Management System in 32 Healthcare facilities across various districts.

Worked with State Health Society – Maharashtra for implementing Quality Management System in 69 Healthcare facilities across various districts.

Position – Quality Manager

Name of Organization – Prayag Hospital & Research Centre Pvt. Ltd.

Date of Employment – 03rd April 2017 to 15th January 2018.

Years of Experience – 10 Months

Phones: -+91-981*******

Email Id: ********@*****.***

Key Responsibilities -

Responsible for overall management and control of the following departments.

- I T Department including Website maintenance and telephones.

- Dietary

- Maintenance: (Civil, Electrical, Mechanical, Air-condition & Refrigeration, Medical Gas Supplies, STP, ETP)

- House Keeping, Security & Parking Services.

- Food & Beverages.

- External & Internal Transport (Ambulance Services, Motor Vehicles, Lift Services & other Internal Transports).

Be accountable to delivery of high quality services and support on time as defined by the Management.

Performance evaluation of departments coming under Operations.

Responsible for compliance with statutory requirements/Regulatory Authorities such as Licenses/Approval/Consents and renewal of the same.

Any other portfolio that may be entrusted by the management from time to time.

Conducting Sensitization Program on Quality Management Systems and Accreditation.

Providing Technical support for implementation and maintenance of Quality Management System in Hospitals by providing guidelines as per NABH/NABL Accreditation.

As Is Study/Gap Analysis of Hospitals in terms of Structure, Process & Outcome.

Develop Implement, Communicate & Maintain a Quality Plan to Enable the Hospital’s Quality System and Policies into compliance with Quality Systems requirements of set standards which include NABH/NABL Accreditation.

Identifying relevant Quality related training needs and imparting training to nursing staff, doctors, paramedical & administrative staff

Developing process related documents including Quality Manual, Work Instructions, Protocols for various departments which are required for achieving improvement in Healthcare delivery and for NABH/NABL Accreditation.

Conduct periodic Internal & Facilities Audit in the Hospital.

Guide the Hospital in data capturing & monitoring of Quality Indicators.

Guide & Handhold the Hospital in conducting CPR, Clinical, Medical Records, Prescription & Antibiotic Audits.

To analyze the performance of the team members and provide feedback to the management.

Technical Assistance in complying with statutory requirements.

Formation of committees as per NABH requirements & as per schedule conducts Committee meeting.

Position – Consultant - Quality & Accreditation.

Name of Organization – Astron Hospital and Healthcare Consultants Pvt. Ltd.

Date of Employment – 24th October 2016 to 1st April 2017.

Years of Experience – 06 Months

Phones: -+91-930*******

Email Id: *****************@*****.***

Key Responsibilities -

Conducting Sensitization Program on Quality Management Systems and Accreditation.

Providing Technical support for implementation and maintenance of Quality Management System in Hospitals across the country by providing guidelines as per JCI, NABH and NABL Accreditation/Certification.

As Is Study/Gap Analysis of Hospitals in terms of Structure, Process & Outcome.

Establish & Maintain Controls & Documentation procedures in the project sites.

Conducting Training of Trainers Programme.

Identifying relevant Quality related training needs and imparting training to nursing staff, doctors, paramedical & administrative staff

Conduct periodic Internal & Facilities Audit in the Hospital.

Conduct Mock Rehearsals before the pre & Final Assessment.

Writing Proposals for Government Tenders viz. JCI, NABH, Hospital Planning, Equipment Procurement & Installation.

Guide the Hospital in data capturing & monitoring of Quality Indicators.

Guide & Handhold the Hospital in conducting CPR, Clinical, Medical Records, Prescription & Antibiotic Audits.

Supervise a team of professionals for completing the project within the define time frame.

Conduct Process Mapping, Equipment & Manpower Planning.

To act as a Lead in the domain of Quality Healthcare Accreditation and Certification Programs across the country.

To monitor and successfully complete the projects.

To look after the training & development of the team members.

To analyze the performance of the team members and provide feedback to the management.

To provide support technically to other project activities viz. Hospital Planning, Public & Rural Health.

Technical Assistance in complying with statutory requirements.

Formation of committees as per JCI and NABH requirements & as per schedule conducts Committee meeting.

Position – Consultant - Quality & Accreditation.

Name of Organization - Octavo Solutions Pvt. Ltd. – New Delhi

Date of Employment – 1st January 2012 to 22nd October 2016.

Years of Experience – 04 Years 11 Months (59 Months)

Phones: -+91-947*******

Email Id: *************@*****.***

Key Responsibilities -

Conducting Sensitization Program on Quality Management Systems and Accreditation.

Providing Technical support for implementation and maintenance of Quality Management System in Hospitals across the country by providing guidelines as per NABH/NABL/ISO 9001:2008 Accreditation/Certification.

As Is Study/Gap Analysis of Hospitals in terms of Structure, Process & Outcome.

Establish & Maintain Controls & Documentation procedures in the project sites.

Conducting Training of Trainers Programme.

Identifying relevant Quality related training needs and imparting training to nursing staff, doctors, paramedical & administrative staff

Conduct periodic Internal & Facilities Audit in the Hospital.

Conduct Mock Rehearsals before the pre & Final Assessment.

Guide the Hospital in data capturing & monitoring of Quality Indicators.

Guide & Handhold the Hospital in conducting CPR, Clinical, Medical Records, Prescription & Antibiotic Audits.

Supervise a team of professionals for completing the project within the define time frame.

Conduct Process Mapping, Equipment & Manpower Planning.

To act as a Lead in the domain of Quality Healthcare Accreditation and Certification Programs across the country.

To monitor and successfully complete the projects.

To look after the training & development of the team members.

To analyze the performance of the team members and provide feedback to the management.

To provide support technically to other project activities viz. Hospital Planning, Public & Rural Health.

Successfully carried out Quality Assurance Program in the state of Maharashtra, Bihar, Odisha and Utter Pradesh which includes activities like Gap Assessment on basis of IPHS, ISO and NABH standards, Preparation of Gap Report, providing Technical support to close the gaps, preparation of Time Bound action plan for closing gaps, bench marking of outcome indicators, facilitating audits.

Technical Assistance in complying with statutory requirements.

Formation of committees as per NABH requirements & as per schedule conducts Committee meeting.

Travelling

Photography

Internet Surfing

Listening to music

Making new friends

Visiting historical place

1.Dr. Praveen Kumar

********@*****.***

Medical Superintendent

Prayag Hospital & Research Centre Pvt. Ltd.