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Customer Service Manager

Location:
Singapore, 159049, Singapore
Posted:
January 26, 2018

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I had worked in Universal Energy Pte Ltd and held the position of an Assistant Operation Manager. The key portfolio of my job includes coaching and handling the daily scheduling of 9 marine fuel oil and 2 marine gas oil bunker barges for supply to vessels and close monitoring of job timings and ship arrivals to ensure the smooth running of operations. I am also the covering officer for ex-wharf loading operations and post deliveries matters.

I started working in Universal Energy in 2015 as a Programmer, I am fully responsible for the company’s bunker operations, I work with another 4 programmers to monitor, execute and ensure that the daily schedule that I have planned facilitates the smooth delivery of bunker service to the company’s clients.

I managed to hit our monthly volume targets and achieved third ranked bunker supplier in Singapore in 2016 and eventually was promoted to the position of an Assistant Manager in 2017.

Together with my colleagues, we coordinate the nomination of loadings for bunker barges from suppliers to ensure a smooth flow of bunker supply to our clients. To facilitate the smooth daily operations, we coordinate the liaison work between the buyer of the cargo, cargo supplier and loading terminals. Close monitoring is required to ensure that there is sufficient cargo on-board to meet the jobs requests in a timely manner.

Prior to this, I was working in Millennium Oil Pte Ltd as an Operations Executive. I was the master planner for the daily bunker deliveries and loading operations. During daily trading hours, I had to assist the marketing department to offer and negotiate for sales prices for customers’ jobs inquiries for new bunker jobs stemming at the best benefit of our company. I assisted in the monitoring of oil market prices and advised the traders on the timing that is most favourable to purchase Marine Gas Oil for our bunker barges’ consumption to help in cost reduction for the company. I was the key personnel in-charge of monitoring the company’s oil inventory daily and liaise with our customers to ensure that we have sufficient cargos for bunker deliveries on hand and for new job inquiries.

During my National Service with the Singapore Armed Forces in the School of Armour, I served as an Armour Officer in the School Of Armour as a Platoon Commander and instructor in Specialist Training Wing, I am also trained to command and control 3 to 5 armour vehicles at the same time leading a group size of at least 31 men, and bear responsibilities for all their training, morale, discipline and safety. I have thus acquired invaluable and enriching experience in working with people from trainees and specialists to high-ranked officers, producing lesson plans and conducted both lectures and outfield training.

Hence, I will consider myself as an eager learner and one who enjoys working as a team with the company and in meeting people from all walks of lives. In my work, I believe that communication with the different levels of management in an organisation is essential in promoting healthy work environment. While I am independent and self-driven, I am also a strong believer of the company’s objectives.

I am very keen in pursuing the possibility of my employment with your organisation because it is an established and reputable organisation. As such I have attached a copy of my personal resume for your perusal. I would appreciate very much if you would kindly consider my application and grant me an interview. Thank you for your attention.

Yours truly,

Vincent Tan Wei Sheng

Vincent Tan Wei Sheng

OBJECTIVE

To provide services to my new company by applying the skills and experiences that I have gained in the various companies I have worked for.

EXPERIENCE

02/2015 – 09/2017 Universal Energy Pte Ltd

Assistant Operation Manager

Fully responsible for the daily schedules of bunker barges for marine fuel oil and gas oil supply to vessels and to closely monitor the job timings, request and arrange for bunker barges to load up with cargo when empty to ensure the smooth running of operations.

Oversee the planning of bunker deliveries and loading schedule of bunker barges.

Coach programmers on daily planning and ex-wharf nominations.

Setting up working procedures and system to increase operations team’s efficiency and achieved 3rd ranked bunker supplier in 2016.

Assist in monthly inventory management and volume targets.

Handles daily enquires of new sales to marketing department.

Provide coverage for operation staffs during absence.

Built close relationships and rapport with shipping agents, loading terminals, marine fuel oil suppliers and bunker surveyors to ensure accurate and timely deliveries of purchased products.

Provide outstanding customer service before/during/after deliveries.

Comfortable with flexible working hours. 24 hours duty shift rotation to monitor and arrange bunker deliveries and loading.

Able to multi-task in a fast-paced working environment.

Able to make sound decisions in stressful work environment.

Reasons for leaving: Company operations ceased

01/2011 – 01/2015 Millennium Oil Pte Ltd

Operations Executive

To plan the daily schedules of bunker barges for marine fuel supply to vessels and to closely monitor the job timings, request and arrange for bunker barges to load up with cargo when empty to ensure the smooth running of operations.

Communicate with shipping agents, loading terminals, marine fuel oil suppliers and bunker surveyors to ensure accurate and timely deliveries of purchased products.

Provide outstanding customer service before/during/after deliveries.

Comfortable with flexible working hours. 24 hours duty shift rotation to monitor and arrange bunker deliveries and loading.

Able to mutli-task in fast pace working environment.

Present exceptional organisational skills to task other Operations Executives to perform individual responsibilities with tight deadlines.

Build good rapport and reputation with new customers and generated higher bunker volumes.

Reasons for leaving: To seek better career advancements

06/2010 – 08/2010 ExxonMobil Asia Pacific Pte Ltd

Operations Technician

Attended training for work in the oil refinery plant.

Reasons for leaving: Due to medical reasons

10/2005 – 06/2010 Aceplan Engineering Pte Ltd

Assistant Project Manager

Plan and organise project schedules and material plans. Handled both administrative and project activities.

Achievements:

Worked independently in all project schedules and material plans and job tasking to my project engineers, project co-ordinators and my fellow workers.

Ensure that all projects handled are completed by the assigned deadline and all installation works meets our clients’ requirements.

Assist in commissioning all systems after completion of all installation work.

Handled the Human resource aspect of work which includes overtime and timecard monitoring, staff welfare and ensure that all routine health checkups are done.

As the Safety overall in-charge of the company to ensure all works in the workshop and shipyards are adhere to safety regulations and policies.

Reasons for Leaving: Would like a change of working environment

06/2003 – 10/2005 Singapore Armed Forces, School Of Armour

Armour Officer

Plan and organise lesson plans and conduct lectures and outfield trainings as a Platoon Commander and an instructor. Handled both administrative and physical activities.

Achievements:

Worked independently in all lesson plans and conducting of lessons.

Responsibilities as a Platoon Commander to ensure welfare and tough training to my trainees.

Motivator and as a leader in my work.

Take care of my trainees under my care to ensure their safety.

QUALIFICATIONS

2000 – 2003 Nanyang Polytechnic

Diploma in Manufacturing Engineering

Achievements:

Participated in NYP 7-a-side soccer competition and won 2nd in place.

Final Year Project was selected for the National Robotics Games competition.

1995 – 1998 Serangoon Garden Secondary

‘O’ Levels (6 Credits)

Activities:

Member of NPCC

Member of basketball club

Member of table-tennis club

Achievement:

Participation of Inter-class table-tennis competition and won a Gold prize.

QUALITIES & SKILLS

Good interpersonal

Effectively bilingual in English and Mandarin

Well-organised, systematic, work-orientated, independent, ready to take on challenging responsibilities

Motivating and leadership skills

Method of Instructional and coaching skills

Flexible and swift decision-making

PC literate (MS Word, MS PowerPoint, MS Excel, MS Outlook, AutoCAD, Unigraphics)

PARTICULARS

Name: Tan Wei Sheng, Vincent

Chen Weisheng

Address: Blk 505 Jelapang Road

#05-432

Singapore 670505

Contact No: 9489 9748

Age: 35

Marital Status: Married

National Service Military Rank: Lieutenant

Availability: Immediate

Email: ac37kt@r.postjobfree.com

Current Salary: S$6500

Expected Salary: S$5500

REFERENCE

Tan Hua

Marketing Director of Universal Energy Pte Ltd

Contact No: 9177 1219

Alan Foong

Managing Director of Aceplan Engineering Pte Ltd

Contact No: 6776 0268



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